Parkwest Medical Center

Reviews 4

FA

Fallon Houser

Unfortunately, over the last 3 years, I have visited multiple Emergency Rooms at different hospitals - including UT, Fort Sanders, Sweetwater General, and Tennova due to injuries from overstraining myself at work. Because I have a muscle disorder and have a physically demanding job, each visit was related to extreme pain that kept me from working or being able to function - and every single doctor, PA, and nurse treated me as if I were an addict faking an injury for pain medication. Time after time, I left without answers or any kind of real help. However, when my neurologist told me to go to the ER over the newest episode of pain that left me unable to sit, stand, lift my arms, or even breath normally without white hot searing pain, we chose Parkwest - and it was hands down the best ER visit I have ever had!! Not only were we VERY QUICKLY given a room and a dedicated nurse, but Dr.Jeffrey Zurosky came in within minutes of being there to talk to me about my pain and order tests. Dr.Zurosky was extremely friendly and caring, and listened to my concerns (unlike EVERY OTHER burned out, stressed out ER doctor I had dealt with in the past). It wasnt long after the consult that blood tests, an x-ray, and an EKG was ordered, and I had my results. When those results came in though, it was Dr.Zurosky that PERSONALLY came to see us and explained what was causing the pain I was in. He then wrote me an effective pain medication that I had never heard of, but works better than similar medications that I have been prescribed in the past. I would also like to add that our nurse (whose name I should have gotten but neglected to ask - and if she reads this, I apologize for that), was extremely direct, but super gentle and patient with us. As a person that has a fear of needles, I was terrified about getting the IV they ordered to administer the pain medication I needed. But, she was so efficient with it that I BARELY felt the large needle being inserted. Maam, again, if you read this - know how much I appreciate you for that. All in all, I would give Parkwest 10 stars if I could for this visit!! While ER visits are never fun, the staff was quick, efficient, and ACTUALLY helped me instead of treating me like a criminal for simply being in pain. Thank you Parkwest, Dr.Zurosky, and our fabulous nurse for helping me go from crying, screaming, and unable to breathe - to now sitting comfortably on my couch hours later with only minor twinges of pain while I heal. I now know where to go the next time we are in need of emergency medical service, and will be back if and when the need arises!!

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IT

iTS me!! nopE!!

BEWARE - "DOCTOR" DAVID DRUM - WORST EXPERIENCE EVER!!! TOTALLY DISCRIMINATED ME!!! ASKS ME ABOUT WHY IM THERE, I START TO EXPLAIN, HE KEPT SPEAKING OVER ME!!! THIS GUY ALREADY WALKED INTO THE ROOM SO AGGRESSIVELY TOWARDS ME, I FEEL DISCRIMINATED , WHY? BECAUSE I LOOK SO YOUNG BUT IM GOING ON 33YRS. OLD, I ASSUME THESE PEOPLE JUST THINK IM PULLING JUNK OUT MY ASS AND ASSUME IM SEARCHING FOR DRUGS OR THE FACT THAT IM DISABLED AND JUST AUTOMATICALLY ASSUMES IM JUST CRAZY. p.s - PEOPLE WHO ARE - ESPECIALLY WHEN YOU HAVE MEDICARE AND MEDICAID - NO ONE SEEMS TO WANT TO "DEAL" WITH YOU. BEEN THRU WAY TOO MUCH TRAUMATIZING THINGS IN MY LIFE, AUTO ACCIDENTS THAT JACKED MY NECK AND BACK UP AND NOPE, I GET MORE GRIEVE FROM PEOPLE LIKE DAVID DRUM. MY PCP GAVE ME A SHOT IN THE HIP, BECAUSE I WAS IN A RECENT AUTO ACCIDENT - SHOT GAVE ONLY 2 DAYS RELIEF. IVE BEEN WAITING N WAITING FOR MY REFERRAL CALL TO A SPINE DOCTOR. BEFORE THAT I FOUND OUT I HAVE DISC PROTRUSIONS ON C-4, C-5, C6 ALL IN MY NECK SINCE I WAS WAYYY YOUNGER, NEARLY 10 YEARS IVE BEEN SUFFERING WITH THAT AND THATS NOT EVEN THE HALF OF MY ALIGNMENTS. I ASSUME BECAUSE I LOOK SO YOUNG AND THAT I WASNT HUNCHED OVER CRYING MY EYES OUT IS THE ONLY WAY SOMEONE IS IN PAIN. SOO NOT TRUE!!! IVE HAD CHEST TUBE INSERTION DONE ON MY RIBS, NOT PUT UNDER EITHER, I FELT EVERYTHING! THATS SO SERIOUS PAIN THERE, ESPECIALLY WHEN YOU CAN NOT BREATHE. IVE BEEN THRU PAIN SOO MUCH, I CAN DEAL WITH SOME OF IT AND EVERYONE IS DIFFERENT, ID CALL MYSELF A HARD CORE PERSON FOR BEING ABLE TO NOT LET MY PAINS SHOW, BUT THATS THE PROBLEM... TOO MANY JUDGMENTAL PEOPLE OUT THERE AND ASSUMPTIONS! I WOULD SERIOUSLY NOT COME HERE, AND IF YOU DO AND GET DAVID DRUM, MY GOD I HOPE HES IN A BETTER MOOD. I DONT KNOW WHAT HIS PROBLEM IS BUT THATS A COMPLETE DISCRIMINATION ISSUE, ALL I WANTED WAS A NEW MRI TO SEE IF I COULD AT LEAST GO SEE A CHIROPRACTOR WHILE I WAIT FOR MY SPINE SPECIALIST TO SCHEDULE ME, AND I WANTED ANOTHER SHOT IN THE HIP! WTF???

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GI

Gina Freeman

I was recently a patient on on the Cardiac Unit. As I was calmly awaiting on my dinner tray, after seing one of the Internal Medicine Doctors and speaking to my nurse. Approximately an hour later a nurse walked in and told me that I had was being discharged. I was shocked after being there for 4 days, with a heart monitor, echo performed. So I contacted my husband. He is prior LEO. I noticed 2 Security Guards with the nurse. I questioned the nurse. I called my husband immediately. He then told me to record what is occurring. I was given no prior knowlege of being discharged." The moment the Security heard that, the began to assault me. Repeatedly. They wanted my phone to erase the video of what had happened, the assault by their own hands. We have filed a police report. The staff and security are covering up the actually incident. I was transported to another hospital. I am severly hurting, I have contusion on my arms, back, hands and back and emotionally scared, and my discharge papers from the other hospital state clearly., "Assault" My hand is in a brace due to a severe sprain and instructions as to what I am to do for home care. One Security Officer stated that " We do this to patients all the time!" We are further pursuing this from a legal perspective and other legal realms.I serve as an advocate in the prevention of Domestic Violence. You may locate me on Linkedin, as well as my recommendations and endorsements. Do not go to this hopital. This facility is not a care facility that you or your family wish to go to try to get even simple medical care. We are in shock and emotionally scarred. Feel free to inbox me on Linkedin. God bless.

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CK

CKDT CKDT

I dont understand these bad reviews.. even the one about the gentleman above about his daughter being in the er and them calling him about insurance.. I get he was upset they wouldnt tell him anything that happened to her but that is a HIPAA law and should have been taken into consideration before writing such a review. They were speaking to you over the phone therefore no proof of your identity even if she consented to them speaking to you, they just needed the insurance to treat her. At least they informed you she was there, they didnt even have to do that.. but anyways I have used this ER for every single one of my ER needs for both me and my children since I moved to Knoxville in 2012. I wouldnt use any other hospital! Ive gone to UT, once, and was treated horrible like they didnt have time for me besides the 3 hour waiting room wait ugh! At Parkwest weve always been treated like we are someone that matters. The wait time is excellent unless its a full moon, then abort!! Hahaa! From the moment you step into the ER starting with the receptionist to the intake nurse, personal nurses, Drs and the insurance workers you are treated with respect and care. What you say matters and they show you that your important. Never, ever, have I.... had a single bad experience. Ive had car accidents, stitches, broken bones, dog bites, surgery and sickness and I have always chosen them and always will as long as I continue to live here ;);)

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