|Address:||6312 US-41 ALT #100, Pleasant View, TN 37146, USA|
|Working:||8AM–5PM 8AM–7PM 9AM–5PM 7AM–5PM Closed Closed Closed|
I came here on December 23rd (Ive been a patient here for 7 years now) for 3 fillings. I noticed that they were busier than normal but thought "Hey, its before the end of the year, I get it." However, the service I received was neglectful and terrible enough for me to never return again. I was taken back and given a room, and the Dentist came in to see me. I had to have 3 different shots in my mouth for the 3 fillings, which okay, whatever. It hurt like hell, which was abnormal to me, because normally it is a small pinch, but these were extremely painful pinches. I sat there for an hour before I was even "worked on". Normally, you sit there for 15 - 20 minutes so that your mouth can be numbed up pretty well. I was then told that they were "backed up" and thats why they were "running behind". Dentist worked on my mouth, (I have extremely bad dental phobia) (I also have TMJ), and it took him probably a total of 30 minutes to drill out the cavities, so that they could place in the fillings. I was choked by water and had a major panic attack and had to "take a breather" because of how bad the water pooled up into my throat. They then finished the drilling, and the dentist doesnt even let me know that someone-else would be working on my fillings. Im not even introduced to any names, just hands in my mouth and irritated workers. The lady doing the fillings starts talking bad about other people who were there that day and saying that some people were "just so impatient". This lady took an hour to do my fillings. I had my mouth open for about 2 hours total for 3 fillings. It should NOT have taken this long to perform this kind of work. I had tears running down my face due to my TMJ and how sore my jaws were afterwards. I cried the entire way home due to the pain. The pain kept me up for several nights and I got very little sleep. I knew something wasnt right when I couldnt eat or sleep and started having suicidal thoughts because the pain was literally UNBEARABLE. Tylenol, Ibuprofein, and Motrin were NOT working. I call the dentist office back and they tell me they will get me in at 4 the next day. I get there at 3:50 PM and am not seen until 5:15!!!! Their excuse was yet again "We are just so backed up and busy". No, at this point I dont care how "backed up and busy" you are, when you have a patient that had a terrible experience with you and is in tremendous amounts of pain and needs to be taken care of, they should be priority! If you are so backed up and busy, then stop taking so many patients and caring about how much money you will receive in a day, and start taking quality care of them! I get seen and they shave my fillings down, because they werent properly shaved down to begin with. Then when I asked the actual dentist what was wrong and why I was in so much pain he seemed annoyed with me and told me to "rotate Motrin and Tylenol" and if that didnt work to call back and let them know so that they can call a prescription in because it could be an infection. Several days pass and I am still in pain.. so I call back today, only to hear that the dentist isnt in and that they will call him at his other location to see what to do. They then call me back and ask me what I am allergic to (WHEN MY RECORDS SPECIFICALLY SAY WHAT I AM ALLERGIC TO), and when I tell them what I am allergic to their response was "Oh, well thats what they were going to prescribe you, let me call the dentist back again and by the way you may need to be re-seen because this could be a possible root canal." Excuse me? The second time around when they shaved my fillings down they took X-Rays and said that the filling looked fine and everything looked fine. That it was a "tiny cavity" and it was "no big deal". So now its a possible root canal? Im furious. This place should look at my records and KNOW that I am allergic to codeine, and KNOW that I have major Dental Phobia, and also KNOW that I have TMJ. TAKE TIME WITH YOUR PATIENTS AND KNOW WHO THEY ARE! I will NEVER be back again. GOOD RIDDANCE.
While the staff was great, and the office is very nice to be in, I was not very happy with the way my visit was billed. I was supposed to receive a cleaning and an X-ray for $99. Instead I had one xray, and had a problem tooth looked at. At that time I was told they wouldnt do the cleaning because the tooth should be addressed first. So for someone to poke at my hurt tooth and write me a referral to a specialist I paid $99. When I called to ask what that $99 covered- I was told I actually received a discount. For the services I got it would be about $150. Im sorry, but I already knew my prior root canal was giving me an issue and I left with no answers to my problems. When I called the office they referred me to, they quoted me something outrageous for an out of pocket patient. I just called a dentist in Hendersonville who offers the same tooth evaluation for $15. Now how can one office say it will be $150 and one say $15? Seems a little absurd.
I dont normally write reviews but my experience with Dr. Kellum and the staff at Pleasant View Smiles needed to be shared. I am truly afraid of the dentist and avoid them at all cost. My upcoming nuptials had me worried about my smile for the big day. I really wanted my teeth whitened. So I went to see these great people. Dr. Kellum and Jessica took the time to ease my anxiety and explain everything. It was truly a great experience and my smile looked amazing in photos. If you are looking for a great dentist and staff give Pleasant View Smiles a chance. Every staff member made sure I was ok through the entire process.
Relocate to the pleasant view area. Needed a new dentist and found Pleasant View Dental Spa. They were great from the start, making sure my insurance was within network, saving me money. Had x-rays and a cleaning. Everyone was very professional. Glad I found them, looking forward to a long dental relationship. Thanks everyone.
This is great office. They may be busy, but you do get quality work and care. Dr. Henderson ensures the job is done right, even it if takes longer. I havent had an issue from fillings to getting 4 wisdom teeth extracted. I highly recommend this office.
Great care. They were patient with my children and helped watch them while my teeth were cleaned. Lots of xrays but they use digital so less radiation exposure.
Very friendly staff but like most large dental offices you sometimes have to wait in the chair until you get seen.
Cant get a straight Price. Call for pricing - but they need to do differential equations to give a price.