Baylor Scott & White Medical Center - Plano

Reviews 4

JE

Jessi Chavez

I am so livid at this hospital that its taken me months to actually put together a review that wouldnt come off as completely baligerant. I would have held out to see a non ER doc but it was a Saturday night and any GYN i could find-even planned parenthood- was closed sundays. Background: I suffer from endometriosis and have since puberty. I always have terrible cycles but i came to the ER with my husband in February because of pain so unbearable that i was sent home from work sobbing, and equally worried about the idea of a miscarriage (have history of) or more terrifying in my mind a case of ovarian torsion due to scarring. I also felt like i had the worst UTI of my life! The entire time i was here they just kept trying to push pain killers at me and i explained multiple times that i didnt want them i just wanted to know what was wrong with me. They acted annoyed with me but agreed to do an ultrasound. After that the doctor gave the fastest most uncomfortable pelvic exam of my life that sent me into contractions. Basically when they were done and came back with results i was told there were "no signs of endometriosis in the sonogram" (for those who dont know- this disease is not visible by sonogram EVER) and given a pamphlet on heavy menstral cycles with a prescription for motrin... i felt so insulted and ashamed, and didnt even have time to get my head straight before the doc took off and was replaced by the woman in charge of my billing. At this point she wouldnt let us leave without an $800 co insurance payment, which i payed with a health savings card i have through my work-didnt know they were going to help themselves to the rest of what i had in my account! Flash forward 5 days and the pain was significantly worse, and i realized then that i had been peeing blood for who knows how long (since i couldnt tell during my cycle) so i defeatedly went to Care Now and recieved 100x better care in half the time and for $200 vs the now almost $4000 ive been billed by baylor without even the courtesy of an itemized bill which i went out of my way to ask for. This experience will keep me from ever going back to baylor by choice

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AN

Ana Pizarro

Today my husband had an unexpected allergic reaction that became anaphylaxis, and this was the closest ER to us. We got there around 3pm. As my husband is totally deformed from the swelling in his face, and all of the sudden tells me with difficulty that his tongue is swollen and he cant talk, the blonde woman at the triage asks him if he has travel outside USA. Really?! Hes about to stop breathing due to the swelling in his tongue and thats important to ask??!! I got very upset and told her he needed an Epipen or something and she rolled her eyes at me, and rudely answered that he would be transfer to a room. Of course, not without asking if he smoked before ; because that portion of her computer questionnaire was going to help my husbands condition, after the prior 15 minutes of questioning. Zero sense of urgency for something so serious as anaphylaxis. Then he was finally transferred to the room. Now he is talking funny and started to cough with difficulty breathing, and no one has come yet after been in the room for a while. So I come out and ask the unit secretary Kathy Brown if anyone was coming to see him. And she said there were other emergencies. I tell her that he is having an anaphylactic reaction and he is having trouble breathing. She seemed upset and rudely answered that there were "other more emergent situations". I replied that he could go on respiratory arrest, and that his current situation was a real medical emergency. And she literally screamed at me in front of everyone "maam go back to the room and wait! Thats what you have to do!" At that moment medical personnel started rushing to my husbands room to address his condition. Thanks God my husband is now fine. But this was the most horrible healthcare experience Ive had on a real life threatening emergency.

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DR

Dr. Sal Davis

I have been to the ER several time because I chose to keep my doctors in the builds across the parking lot. Wow, did I not know the care in the ER had gone down so much I would have gone somewhere else. I was ok with the Doctor I have. I will say that again I was OK with Her. Nurse RON on the other had was mister know it all, inferior to all as if he was better and a civilian could not have more knowledge than him. I have a Phd and it took me 30min to convince him I was not a panic attack or anxiety or something like that which I have gone through a million time so I know what it feels like. His bedside manner (Excuse me) sucked! I explained my vans blow after I get an IV. He paid no attention said " I have been doing this for years" if I could add a photo my bruise, its all the way up my forearm to my elbow down to my hand and all the way around my arm. Its been 2 weeks, its still getting worse. No regard for my general care, just make sure I am not in immediate danger. He would ask what my pain level was and then disagree that that was what it was, as if I was a liar. Cancer patient survivor, and attached by a horse. I know my pain, jerk. Glad the doctor understood my intelligence and could talk to me like a human. Dont go there if you want to feel stupid they do that well. I was a risk for falling they ask for a urine sample, made Ron made me walk to the bathroom half way there the Doctor yells out "get her a wheelchair". I waited 3 extra days before going cause I was unsure and uneasy about being away from home, we all are. This was just the worst. Would not even think of taking my precious children there.

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KA

Kathy Belter

I have been to this emergency room once before and they were great. Unfortunately, I had to go again recently and it was the worst experience in my life. To make this short and concise, my friend had to "beg" to get a wheelchair for me. Waiting room had 2 people in it waiting for others in emergency. Sat me in the middle of the room for almost 1 1/2 hours ALONE and in horrendous back pain. No one checked on me until about an hour in...someone came out and put a bracelet on me. When finally taken back (still in pain) I was taken to the last room down by the exit (many other rooms clear by nurse station). Was told to put a gown on. No one came in for another 15 min. A nurse then walked in and said "get dressed"...we are sending you home with a small prescription (muscle relaxer). WHAAAAAAT???????????????????????????????????? Never saw a doctor or talked to one. I asked the nurse if I could get something for the pain and they gave me a shot for inflammation. That was it! Was told to get dressed. Sat there another 20 min before the nurse came in, pointed down a long hallway and said "the exit is down there". My treatment was disgusting. My regular MD is at this hospital and I have also reported this to her. Probably wont do a bit of good but I feel compelled to write this review. I am shocked at how I was treated. Not an ounce of empathy from ANYONE. Not even the guy that checked me in.

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