West Lake Animal Hospital

Reviews 5

EZ

Ezra I

Outstanding! Read this review. I try hard to not give up 5 star reviews but this place definitely earns it. If you are wondering if this is the place to bring your pet then go ahead and call them up now. But if you want to read about my how good my recent experience was then please read on. A while back a friend closed my dogs foot in the tailgate of my truck. She had a terrible very deep cut on her rear pad and was in a lot of pain. I hated the idea of having to see a vet. Heres what went down. First lets talk price. My wife and I were not prepared for a big vet bill but knew we had to take her in. I called these guys up to ask some questions and to my surprise they could lay out the cost for each procedure that might or might not happen. If she needs stitches it costs this much, if she needs to be sedated itll cost that much, and so on. This really helped set my expectations on cost. It felt good knowing ahead of time what the best case and worst case expense could be. Even better was that I still thought the worst case price was totally reasonable. I was relieved. Now lets talk service They were happy to set up an appointment right away. When I got there I appreciated the cat entrance being separated from the dog entrance. They were super nice and greeted me and my dog. We got her weight and went to the examination room and within a minute or two the doctor was in. He didnt say much but was kind and I appreciated his quick no bull approach. I didnt get his name. Here is what I really liked. My dog did not need any sedation or stitches. Now honestly I thought she would definitely need stitches and I was clear about that. So they could have easily taken advantage of me and taken a lot more money for very little time and effort. Sedation and stitches would only take few moments, then on top of paying for that I would have bought a cone and any creams or anything they told me to. Instead he replied the cut was staying closed pretty well on its own and sent me out with some antibiotics. He gave me some instruction and tips on keeping it clean. And that was it. Then when it came time to pay they gave me a 10% discount for my first visit. The whole thing was few minutes and costs me only $52. Thats for the visit and a heap of antibiotics all of it. Then a few days later I got a call. They just asked how my dog is doing. They didnt waste my day asking other questions or soliciting future visits. Just glad to hear my dog is doing well and hung up. Then a few days after that we got a hand written note in the mail thanking us for the visit. Ultimately the important thing is that its all over and my happy dog is healthy. If got a banged up pup this is 100% the place to go.

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ER

Erin Rosier

A few weeks ago my Maine Coon Cat got out of the house and was gone for 9 days. When he came home someone had hurt him badly, he had a broken foot, a blocked bladder and a dislocated tail. He was in dire need of help. I called numerous vets around the valley and from Ogden to Provo, not one vet would see Mallow without about a $1000 up front, I did not have that money and we had lost a Great dog the day before to kidney failure so I had to do something with the cat for my kids sakes. Every vet told me that if I dont have the money they will have to put him down. I finally called West Lake and Dr. Benson was awesome he took my cat in and drained his bladder and has agreed to work payment arrangements with me to pay the balance. Mallow is on the recovery end we are still assisting him with his bladder but he is doing so much better and his personality has started to come around. He is becoming more trusting after being hurt. I am so so grateful to his staff and to Dr. Benson for saving Mallows life and as soon as this is paid off I will be transfering care of my 2 dogs over to Dr. Benson as well. I am so impressed with a Vet that Actually cares for the animals!

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CA

Caroline Bagley

Dr. Benson, Bonnie, and the entire staff are amazing. I saw Dr. Benson when my little 15 year old teacup poodle had age-related illnesses. Dr. Benson was very caring and understanding. He listened to my concerns and prescribed treatment for my poodle, but was also realistic and conservative. I felt like he wasnt taking advantage of the situation that I had an aging pet that I was attached to. ( I researched and mentioned several options, but he gently told me that my poodle was too old for any of them.) Sadly, I had to go back a few months to have my poodle put down. It was a heart-wrenching experience but I felt like we could not have been in better hands. Bonnie was so thoughtful and sympathetic. She went the extra mile to comfort our family and make our poodles passing bearable. Dr. Benson also treated us with caring and respect. They both showed so much compassion towards our family--I am so grateful for their kindness! Bonnie even called me a few days later to see how we were doing. And a week later, I received the most thoughtful card from the entire staff. I highly recommend the West Lake Animal Hospital!

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Patricia Thayer

My husband called Tuesday 06/27/2017 at 3:44 pm to make a appoint for the cat and the dog to get there shots well after speaking to the staff member we found out the all three dogs and the cat needed the shot so we scheduled the appointment 3 pm 06/30/2017 had my kids come over help loaded up each and everyone of them took them in sat there for a minute the staff member states to me that there was no appointment really ladies get it together been coming there for four years youve put two of our dogs down do to illness and you cant find my appointment and turn me away thats fine maybe if you lose enough clients youll get it together oh by the way got home have the email confirmation I also checked my mobile records call was placed 3:44 pm 06/26/2017. Not great customer service telling me there was never a call and also last appointment was for a ear infection 2 months ago. Please get some people skills

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KA

Karin Wadsworth

We have been to a few veterinarians over the years with our large furry family of 3 dogs and 5 cats. Little did we know that West Lake was practically in our backyard, tucked away behind a service station just off Bangerter. We decided to give them a try after some not-so-lovely experiences at other animal hospitals. Dr. Benson and his staff are fabulous! They listen, they genuinely care and Dr. Benson stays abreast of current trends and studies in veterinary medicine and is naturally curious, which is the hallmark of any good doctor whether human or animal. On top of all that they are affordable. Premium care and affordability with a caring staff and great Vet, its definitely a win/win for us. We are so thrilled to have found them. I do wish they were open half days on Saturdays though. Thank you for all you have done for our "other" children.

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