VALUE PET CLINIC

Reviews 4

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naomi johnston

After reading the reviews on Value Pet Clinic (Center ST, Tacoma) I felt compelled to share my familys experience. Last year, our pug, Frank, was attacked by a large dog. No major damage resulted but there were deep punctures in the loose skin around his neck and on the top of his ear. I took him to a local vet and he had surgery to insert tubes placed around his neck to drain any fluids from the wounds. When I got him back, my instructions were to administer the given antibiotic and I was not to disturb the wounds, tubes or e-collar. I was to only wipe the inside of the collar and the tube locations if they could be reached with a damp cloth of any drainage and bring him in for a check up after a week. I brought him back in less than a week because something was terribly wrong...he was extremely lethargic, would not eat and he smelled of rotted meat. We did not see the doctor that day at all. A vet tech saw him and took him in the back and washed the area of the surgery. She returned to tell me that things were looking very bad so bring him on Monday, 3 days away, and they might have to do a second surgery then. WHAT??? After the bill for his surgery, an emergency clinics prices would have put extreme hardship on my family but our pug needed help urgently. I found Value Pet online and went immediately. The doctors examined him and scheduled surgery the next morning. They cut a roughly 8 by 5 inch patch of necrotic tissue from his neck. Within 2 days, Frank was back to his old self and everything healed flawlessly. I truly feel that the doctors saved Franks life. He was treated with kindness by all the staff and the whole situation was handled with professional efficiency. We will be taking our newly adopted second dog in for neutering shortly and I have great faith that he will be given the best of care.

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Chris Heads

If you value your pet, do not bring them to Value Pet Clinic. They are cheap, but like they say when you go cheap. You get exactly what you pay for. We brought our one year old Bulldog to Value for his second surgery and they allowed a vet thats only been there for three months to do a high risk surgery. The outcome was the worst we could of expected. He died! The vets excuse was "This happens to older pets". Excuse me! Our dog was one and had a very strong heart. He just had stones in his bladder! His first surgery was preformed at Summit Veterinarian. It was $2,000 more, but the care for our Jackson was great! They took every precaution necessary and went above and beyond. I honestly wish we would have taken him back. Three days after Jacksons death, we received a card from the staff and doctors from Summit wishing us best in these hard times. What did we receive from Value? Not a damn thing! The veterinarian at Value has a lot of questions that need to be answered. She was the Chief of Staff at Banfield Veterinarian Hospital. Sounds good right? Wrong! Why does a Chief of Staff at a great company leave her position to be just a Vet at "Value Pet Clinic"? She supposedly has nearly 20 years of private practice, but where? Theres no information backing this. How about surgery history. How many high risk surgeries has she performed, and what were the outcomes? How many pets have died at the hands of her? These are questions they will not answer. If you know how I can find this information out, PLEASE comment and let us know. The way vets are hired at Value Pet Clinic needs to change, and the only way it will is if we do something about it before this happens to someone else. If you love you pet, spend the extra money to be sure you wont be crushed the way we have been.

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Katelin Grothe

I would NOT recommend taking your pet here. I took my cat of 15 years here because he got very sick and then stopped eating, wasnt going to the bathroom and had rapid weight loss that had been going on for over a week. The doctor told me not to worry, it was probably due to old age and if he doesnt eat in the next 2 days to come back in and IF I wanted to (wasnt recommended, just if I wanted to get it done) I could get an X-ray. I came in right after work (after day 2) and they told me since it was 30 minutes until closing they dont do X-rays. I was on the verge of tears because I knew something terrible was going on with my cat. Anyways, they got him in for the X-ray. Came out, told me he has fluid build up around his lungs, gave me his X-rays on a cd, gave me directions to the nearest emergency vet and told me "good luck" (are you kidding me?). I had no idea what was happening. I took my cat into the emergency vet and with ONE quick look they could tell he was severely dehydrated and got him back to the emergency room asap. I didnt even get to say good bye to my cat. My cat ended up passing away that night. Please be careful of value clinics, sure it might be nice on the pocket books but I would NEVER take any of my pets here ever again. The doctors dont know what theyre doing. Its definitely worth it to spend the extra money to make sure your beloved pets are in good hands when it comes to getting good diagnosis, treatments, general care, etc.

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Alicia Edwards

DO NOT GO HERE. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have an English bulldog that needed an ex ray to see how many puppies she was pregnant with. I waited 15 min to get into the exam room which wasnt bad. Once in the exam room was greeted by the nurse promptly. Then for 45 min not one person or vet cam in the room. I went out and asked the lady at the desk and she went and talked to the people in the back and then told me I was next. Then another 25-30 min went by and still not one person came into my exam room. Again I asked the front desk and she went back and asked and this time the first nurse I saw came in and told me she will speak with the vet. I could hear the vet in the hall say "I never said any one was next and she is just going to have to wait cause now I am going in back for surgery, so thats just to bad." ARE YOU KIDDING ME. Then the nurse came back in and had the nerve to tell me I could just leave my dog there and they would get to her when they could. It is a 5 min ex-ray and my dog hasnt eaten yet I am not going to leave her there all day till they feel like it. I was then out side talking to my sister about what just happened and some guy that had his dog was standing there, the nurse had the nerve to then come out and ask the guy if I was bothering him. (FYI- The clinic wasnt even full there were me and 2 other people there when I got there, so no excuse)

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