Apria Healthcare

Reviews 13

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John Dommers

The 5 Star Rating for this review is for the Outstanding service provided by Steve Stidham from the Cromwell office. When my wife said he called to tell her he was on his way to deliver my brother-in-laws oxygen support equipment & supplies, she said she was very impressed with his friendly demeanor. When he promply arrived, we found him to be be genuinely helpful, patient and efficient in explaining all the instructions. The personalized customer service he exhibited should be used as a model for others in the business. He is an asset to the the company. I believe the many of the low review ratings that Apria receives are because Apria outsources is national customer service to individuals in other countries who dont have the proper communication skills for the job. These individuals frequently frustrate callers. We experienced this when we first contacted Apria. Regional office staffers in the U.S., like Steve, are very competent and deserve to be recognized for their customer support skills.

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Michael Foster

I understand and have experienced the frustration described by other patients as they try to speak to someone in person who can understand and respond to their requests. The company really should change its call center. My experiences with the staff in Cromwell, CT have been excellent, however, and I want to recognize them. Once I was able to make an appointment, I was treated courteously and professionally. The technicians listened to my concerns and were able to address them. They helped me through the maze of paperwork associated with Medicare and I left completely satisfied. The one missing star is for the company and its archaic and impersonal phone system. The staff I have worked with have been great.

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A Private User

I had oxygen equipment delivered and set up by a very nice, polite and patient man. I was initially intimidated by the equipment and not at all certain that I would be able to use it, but he showed me how it worked, how simple it was and I ws soon comfortable that I knew all I needed to use the equipment. Wonderful company, wonderful people, so patient with questions and clear and concise with answers and immediately availble by phone if you have questions. They go out of their way to make you happy with their service.

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Barton Brown

Ive been an Apria patient for a long time, because its the only game in town. If there was an alternative, Id switch in a minute. Call, and you get nothing but voice-mail, EVERY SINGLE TIME. Leave your name, phone number, birthdate, whatever, and YOU NEVER GET A CALL-BACK. NOT ONCE. Youd think a company in retail might have SOME interest in selling their products by actually providing CUSTOMER SERVICE. Customer service at Apria in Cromwell, CT is NON-EXISTENT. If you have a choice, go anywhere but Apria.

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Joseph Black

Avoid this company at all cost. Internal operations are a mess. You get different guidance depending on who you talk to. Doesnt appear that they coordinate information between local offices and online/telephonic customer service. Im in dispute with them over a $47.71 charge, and cant even get a local office manager on the phone. Was given conflicting information close to a year ago about the amount now in dispute. Extremely frustrating experience. I will be writing the CEO of the company.

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Leslie Parmentier

I have done business with Apria for several years. I am seeking a new company for my CPAP supplies because the service is awful, calls are never returned, and many errors have been made, including sending me the wrong supplies and continuing to use the former doctors name after corrections have been made. Communication with the home office in CA and speaking with supervisors have never helped. Do yourself a favor and select another health supply company. Dont get involved with these clowns.

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J Omal

Terrible customer service. I tried to call a number in the USA, in Cromwell. Ct. And I keep getting to some OFF SHORE place where I cannot understand the people speaking and the connection is awful. I would switch in a minute if I could. I am going to call Medicate and complain to them, and I would suggest to everyone else who is on Medicare to call and complain and then maybe they will pick a more dependable company.

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Rick Harrington

This place makes the DMV look like the Fountain Bleu in Miami. If you like getting terrible service and totally frustrated then this is the place to call! I was forced to deal with them in 2012 and now in 2017. Is it possible for a company to go from bad to worse and still be in business? YES!

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Jackie Picard

Horrible customer service, I can never get in touch with a person at the office for concerns about my CPAP machine. I keep getting routed to god knows where because the people that I have spoken to can barely speak ENGLISH. Im very disappointed...I will be seeking my equipment elsewhere.

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John Heagney

Billing has been a nightmare, they will not send a statement and it is impossible to get through on the phone, do not give them a credit card or check withdrawal authorization. I spoke with them last October and they said my contract was completed got another check deduction today.

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Rita Wotherspoon

THESE PEOPLE HAVE THE WORST CUSTOMER SERVICE AND FOLLOW THROUGH I HAVE ENTER ENCOUNTERED. WHEN YOU CALL THE LOCAL NUMBER IT IS IMMEDIATELY ROUTED TO MANILA IN THE PHILIPINES AND I NEVER HEAR BACK FROM THEM. THEN WHEN I CALL ITS LIKE IM STARTING ALL OVER AGAIN.

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Krysta Harty

First item delivered was not functional and missing parts. Second try still missing parts that werent delivered for two weeks. Unwilling to schedule a pickup for return of items. Phone system is poor and service reps dgaf about anything.

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TMIK

The single most USELESS COMPANY I have ever dealt with. You CAN NOT get a live person and when you do its NOT THEIR DEPARTMENT even though you are contacting "CUSTOMER SERVICE !!! Billing is even WORSE...

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