Petrilli DMD PA, Richard

Reviews 7

MA

Max Haider

I have had two bad visits to this office. In both visits combined, I think I was with the dentist for around ten minutes. I cannot really speak about his capability. I barely know who he is. I really want to get dental work. I want to fight my gum disease and get my fillings done. Im not as sure about a crown, but Im willing to try. But I cannot go back to Dr. Petrilli after being ambushed twice by the billing manager. At first, I wasnt sure I was supposed to get a crown until the billing manager told me. When I tried to ask about proper maintenance of a crown, the billing manager told me not to chew nails. I couldnt get any serious answers to my questions, but I was expected to blindly pay for things that my insurance did not cover. I decided to get orthodontic work finished first and maybe find another dentist. I finished the orthodontics, but Instead of finding another dentist, I made a second visit when there was a little pain in my teeth. Almost the entire visit was waiting. The dentist barely spoke to me. Maybe I was treated this way because I hadnt received my previous treatment yet. The hygienist told me I could sign up to get my fillings finished before scheduling other work. The billing manager said she would set an appointment without saying what it was, and when I asked, it was the crown again. When I asked why the billing manager wanted to schedule an appointment for something different than what the hygienist said, she offered me a happy pill. The billing manager told me my occasional pain was due to the lack of a crown. The one thing I remember the dentist saying to me was that the pain was caused by food getting into gaps caused by gum disease. This is why I have bad teeth. I used to have a dentist I could trust, but no insurance. No I have insurance, but no dentist. I can tolerate physical pain, but I cannot tolerate being treated like Im buying a used car instead of scheduling a medical procedure. After waiting, barely talking to the dentist, and talking to the hygienist, I was prepared to sign up to get my fillings and get going fixing up my dental health. The trust I had in this office was destroyed when I got back to billing. I dont want anyone my dentists office lying to me or giving me a hard sell. Is that an unreasonable expectation?

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Kaitlin Gurecki

Love the staff and this dentist!! For years I constantly had thousands of dollars of dental work shoved down my throat (and lets be real my teeth were not that bad) when a nearby dentist tried to quote me $1000s of dollars for multiple fillings and crowns (same with my husband who never has dental issues) I was in tears. I decided to try one more dentist for a second opinion. Dr Petrilli was so kind and amazing. Turned out I needed 1 filling!!!!! And my husband 1 crown!!! Now Ive had more work done but after having kids my teeth did get worse. He has never done any treatment I wasnt comfortable with and Ive always gotten great pricing and payment plans if needed. Hes even squeezed me in a few times within an hour of calling to fix a bite after a filling. Do I still get nervous getting in the dental chair? Of course, Im scarred for life because of awful previous dentists. But I always leave with happiness which I never could do before!! Oh and Abby at the front is amazing!!!!

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John Kirkham

Im surprised to see the negative reviews. Both my wife and I have gone to Dr. Petrilli for two years and we think both he and his staff are wonderful. I had a root canal done with him (the second part) and the process was very quick and easy... I had heard horror stories about root canals over the years, but this was done very fast and virtually pain free. It is true that Dr. Petrilli moves briskly, and doesnt waste time on idle chit-chat, but I like that. Frankly the less time I spend in the dental chair, the better. And I couldnt be more pleased with his office staff, including the billing personnel. They were fast, friendly, efficient and showed genuine interest in you as a patient. I mentioned that my wife and I were celebrating our 25th anniversary, and a couple of days later, we got flowers in the mail from his office! I unreservedly endorse Dr. Petrilli and his staff and will recommend them to all my friends. John Kirkham Longwood, FL

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Beau Beauchamp

It was a couple of years ago, but the office staff was HORRIBLE. Dr. Petrilli was nice but the front office staff actually told me that I was not welcome there as a patient. They gave me a price for a crown and I asked if they would give me a better price because the work was going to paid for out of my own pocket. You would have thought I had insulted them by asking for a discount! The front office staff should be fired. If I had been the dentist and I found out my front office staff had terminated a patient because they asked for a discount I would have fired the staff member. Terrible customer service. Never went back. It takes years to find a customer and only second to lose one. Dr. Petrilli needs to keep this in mind as his front office staff alienate new patients. Dr. Petrilli may be a good dentist, but hes a terrible businessman if this is the kind of staff he surrounds himself with.

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anon 39256

Im 32 years old and I have been to dentists office in Maine, Virginia, and Florida my whole life. Mr Richard Petrilli was the best experience Ive ever had. I got an 10 minute education during my cleaning that was like a $1000 college course on what teeth are, why they rot, how to prevent it. Discussion included PH balance, acidity, Bacteria control, bacteria proliferation strategies, foods that exacerbate/inhibit cavities and how the tooth works from the inside out. How to floss, why flossing works, when it doesnt. How to select an appropriate mouthwash and why we care. It was the most illuminating experience I should have had before. Ive been to 10 dentist offices and this one was the BEST. Come here if you want to not worry about your teeth.

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Sally Brubaker

Dr Petrilli has been my dentist for about 8 years. He has filled teeth, done root canals, replaced many OLD caps and gave me a great new smile in the process. He is caring, kind and very good at what he does. I have had lousy teeth my whole life and Ive seen some very good dentists. Dr Petrilli is the very best and all of the work he has done on me has been virtually pain free. His office apparently follows his lead because they are good at what they do. The front desk, Abby, keeps everything under control and does all she can do to make a visit to the dentist a pleasure and she does it with a smile. If I was asked to rate Dr Petrillis office on a scale of 1-10 theyd get a 20 from me.

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Charles Keogh

I am in the middle of having a crown done by Dr. Petrilli. I found Dr. Petrillis office and staff to be quite nice. The reception area is inviting and the exam rooms have TVs to distract you. His office staff were very nice to me. I had my teeth cleaned in his office and I received full mouth radiographs. I was treated very well. I initially did sign a form stating that I understood my treatment and costs and I am aware of why they do that, having been a supervisor over a nuclear medicine department in a hospital. My insurance doesnt cover crowns, so I am paying for the service. I think Dr. Petrillis office and staff are top-notch.

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