Sacred Heart Hospital on the Emerald Coast

Reviews 6

LA

laura

First off they were very busy I get that. But from the point of check in to being discharged was nothing more than a circus. There was a couple people trying their hardest and I appreciate them hence the not one star. When you first go in you get checked in. On their website they have a sit in your living room and get checked in option which I thought was amazing. If it was real. That lil rid bit I realized as they told me it didnt work so they dont use it. I say why offer it then. But the young lady got my name and had me sit down and told me it would be 5 min and shed check me in. 20 min later nobody around her for the past 15 I went to the desk and of course she was on her phone. End story of that part she forgot me. So I get checked in and wait. The lady that took my symptoms and blood pressure etc was awesome. That girl should run the ER. She was trying her hardest and very understanding. She went ahead and set up to get my blood taken and the young man zack I believe was his name was as well pretty awesome. Then I go back to the waiting room and wait. I get called back to a room about 3 hours later. Me and the same group of people that was there when I got there was waiting. So its midnite and I go back to my room nurse comes in talks to me blood pressure again dr comes in talks to me for a few seconds has me go do a urine test. I never find out the results of my blood tests dr comes back in about 30 min later and says my protein is really high in my urine talking about it could be a problem with my kidneys. Said he was gonna refer me to. Primary dr because I dont have one. I get my paperwork they refer me to an orthopedic dr???????? I question it. What. Why an orthopedic dr over my kidneys. I get told well my kidney dr is my primary dr. I realize wow. They really dont know what they are doing. For the price a person pays for the ER. They should with the drs they have be able to tell me more than "we think" it could be your kidneys. It was like a fast food not caring experience. Will not go back to the ER.

---

JE

Jennifer Lansing

The first ED visit with my husband was an absolute nightmare. To keep the description of a very long and miserable ED experince short he was told his foot xrays were negative and did not know why he was experiencing so much pain. On a follow up visit at a specialist he sure did have a fracture. So with much hesitation my husband had to go back to the ED at Sacred Heart Emerald Coast for a slip and fall which resulted in a head laceration. After many hours of sitting in the ED room hands and face covered in blood (which no one even attempted to clean off)...my husband was left sitting there with an obvious gaping whole to the back of his head saturating countless sheets and pillows. Not to mention he was having trouble with vision and wrist pain which was not being addressed and did not upon discharge. What the really upsetting part is that billing comes in and wants all kind of information right as you are getting into the room. I understand they have a job to do but imagine you and your family are just getting to the ED with a trauma and loss of conciousness do you really think you would be worries about signing a piece of paper...I think not...its unfortunate they hang their hat on being philanthropic when they dont even care about the patients that are coming to their facility to help literally dripping blood...dont you think its funny they boast about being a top 100 hospital but they never say what for?

---

CL

ClarkieBar13

I live almost an hour away from this hospital (two hours in traffic, and my husband and I drive all the way out here every single time we or our 4 and 2 year olds ever have an emergency. (20 times in the past 2 years- yikes) It is ridiculous that every time I get to go by myself to the ER, I feel like Im going on vacation, especially if I get admitted! Room service and privacy. But seriously, the ER is very fast, even when theyre very busy, and caring. All the doctors are thorough, nurses as well and everyone else in between! And they really care. Ive tried one other hospital to save an hour of driving and they did unnecessary testing on my two-year-old. We said the whole time, we should have gone to sacred heart by now, even with a two hour drive there and back we would have been done faster and our daughter would have been treated correctly! I have 100% faith in Sacred Heart. Both my kids were born here, and it was incredible- very caring staff, very clean, and seriously like a private getaway.

---

DA

david pascoe

Emergency rooms are not places to get great care as they are usually too many seeking immediate care. They can only handle so many and when overloaded, the trouble starts. That said, as a kidney failure patient Ive had good and poor experiences here, but mostly good. They judge and try to take people on a seriousness basis, but dont always make the right call. Ive been in and out of many hospitals with Cleveland Clinic ranking as the best and Sacred Heart a little above average. If you think this ER is bad, try a big city hospital some time with a room full of 50-100 people all wanting immediate treatment. There, youll see what real E.R. horror stories can be like. If an ER is crowded, you should avoid it, go elsewhere or dont expect too much. Sadly, that is just the way it is and you cant escape it.

---

A

A Private User

Sacred Heart does NOT allow your doctor to visit you in the hospital. They LIE about it too - when my mother died there - we kept asking about her doctors as she had cancer. They would only tell us that the doctors had not called or come by. Truth be known though - your doctor is NOT allowed. AND they have a different one single doctor for a little bit per day come in every day. Great for a boo boo, but Id stay away from that place like the plague. We watched my mother die for 5 days there - and they didnt know what to do. And GOD help you if youre there on a holiday - S.O.L. no doctor and none is coming in - matters not the cause! ...and they say they will evacuate their patients - they only have about 10 at a time - BEWARE of this pretty looking funeral home.

---

BI

billie Blackburn

Worst ER. Only go here if you have no other choice. A male doctor met us at the door and told me my CHILD WAS NOT A PRIORITY to him. She was taken off the stretcher and made to sit in the waiting room 3 hours. When we finally got to see him, he did not examine her; he sent us home! I live here and thought Sacred Heart would take care of my child. Dont be fooled by the name, this place has no heart. A better alternative is Fort Walton Beach ER. They took care of her with kindness and respect. (I am not affiliated with FWB; I am just a mom who wants your child treated better than mine was.)

---

---