Sarasota Memorial Hospital

Reviews 3

KA

katie reimer

if i could put negative 5 stars i would. Sarasota memorial used to be the best hospital in Sarasota and over the weekend i went in for severe stomach pains and heart palpitations and other symptoms. The nurses were very nice in triage but i was told while sitting there by a nurse "Why didnt you wear your work scrubs we could have gotten you in faster" (I work in the medical field). I was completely appalled but to sick to react. I had a very high fever, limbs were numb and i was not able to walk or function properly. NOT ONCE was i offered a wheel chair or any assistance. I had to give many tubes of blood for testing which is normal of course, i have great veins but the triage nurse was literally fishing in my arm because he missed the vein. I told him it was understandable and it happens. He then accidentally pulled the catheter out of my arm and blood was all over me, the chair, the floor and he started to panic dropping things left and right. This mess was HARDLY cleaned up or sanitized what so ever and i ended up cleaning everything off myself. 45 minutes later after sitting there i was called back again not to go in a room but i was advised by the Nurse "I broke one of the tubes of blood". i had a EKG done in Triage that came back Abnormal and my heart was beating much to fast. After sitting in the waiting room curled up in a ball, shaking and crying from the chest pain, light headedness and fever for over 2 hours i was then sent to ANOTHER waiting room to sit in "Fast Track". i was taken to a TINY room, with Two small chairs no bed or anything. A L.P.N walked in and introduced herself i advised her whats going on and she stated the Dr will be in shortly. 45 minutes later the Dr. Barged in without knocking or anything, stands by the door (No intentions of evaluating Anything) and said "Katie, i really dont even know why your here your labs are fine there is nothing wrong with you". I then proceeded to tell him what was going on and the symptoms, i also advised him just because my "labs" are fine doesnt mean something serious isnt going on. I advised him the day prior i was throwing up blood also. He advised me "This really isnt a emergency, do you want a prescription?" I asked him how he figured throwing up blood and heart palpitations are not urgent he stated "Its just not, do you want some Tylenol?" i advised him i wasnt here for Tylenol or any prescriptions and that i wanted to find out whats wrong. I advised him he was no assistance and that i want my IV taken out so i can leave, he laughed and walked out. I took out my own IV and i left the hospital. I gave birth to my daughter at SMH in 2010 and had the best experience ever. i was so highly disappointed i will NEVER return to SMH again, Lakewood ranch fully assessed me and has been helping through everything. they obtained my labs from SMH and advised me that my Liver labs were too high and that further evaluation was needed. i have been in the medical field for over 5 years, currently working for one of the most well known doctors in Sarasota and i will say this was one of the Top 3 WORST experiences at a hospital i have ever had. The building might have been cleaned up but your staff is horrible and your Doctors need to learn compassion and they need a big reality check instead of just trying to write everyone random prescriptions! especially in a community like Sarasota.

C

C M

I can give this 2 stars because 2 of the nurses were amaxing. Very real and obviously loving the profession for the right reasons. They both deserve 5 stars. The rest of the stay gets 1 star. Its hard to have a loved one sick and in the hospital. The night my husband was admitted through the ER (Im not even going to get into that horrible experience), his nurse on his floor was fantastic. He told me I was welcome to stay as long as I like and be with my husband anytime. The person at the security desk in the ER took my license, printed my sticker and never questioned that I should be with my husband. His first 2 nurses were awesome and I was so happy to see this after past experiences havent been so great. When the new nurse came on duty for the second night everything took a nose dive. She seemed overwhelmed and bothered by the same things the other nurses handled with ease. I left at 8:30 and received a call from my husband at midnight that he was still in a lot of pain and would like me to sit with him. I drove 20 minutes to the hospital, checked in with security who told me their policy was not to let anyone in unless the person they were visiting had a private room. She called his nurse to ask if I could be with him since the policy is actually "at the caregivers discretion". His nurse said no and the woman at the desk told her he called me. The nurse went to his room and asked him if he was having a problem. Since they were doing everything they could to try to keep him comfortable he said no. The nurse told the woman at the front desk he didnt know anything about me being there and I could not go up. I was on the phone with him at the time and heard her ask him if there was a problem, she never asked him if he called me to go up there. He kept saying he didnt know why she was doing this. She would not change her mind and I asked the woman at the front desk to please mention to someone how upset this made me and how wrong I thought it was. She said. "Im a nobody, they wont listen to me." After my horrible experience in the emergency room with deceptive billing explanations, I was again extremely uncomfortable knowing a person who had just lied and deceived us was now caring for my husband and I was not allowed to be there. The lies made me feel like she was hiding something or on a power trip that tore my heart up knowing he was there alone in so much pain. It was a Friday at 12:30 AM, there was nothing else I could do. What is your purpose of keeping people away from their family members when they need them the most? I understand he had another patient in his room but I dont see why I couldnt just sit next to him and hold his hand while he was going through so much pain. This is a hospital, not a prison. If I became disruptive I would understand if you asked me to leave as you could with any family member comforting their loved one. This is so heartless and not in the best interest of the patients or their families.

ME

Melissa Fach

Keep in mind I am one person & these are our experiences - I was 18 & married when I had my first child there. I was insulted, belittled, ignored from the nurses & my son almost died. It took a year for my body to recover. I met with them & told them what happened and they acted like I was young and stupid, but who 2 babies died after mine with the same doctor that doc lost her license. Nearly 12 years later I get the nerve to have another child, was treated terribly by nurses - insulted and cried most of the time. A week later I return because there is blue around my sons mouth (doctors recommendation). They tell me he has a heart problem and do 8 hours of painful tests & then decide the nurse in the ER didnt put the pulse oximeter on his foot right. He was fine. This past year I went into the ER for kidney stones, my 10th time having them. I tell them demerol makes me sick and morphine works well - I have experience with them. Their response was "no morphine" and they would give me nothing until they see it is a kidney stone. FIRST time that has ever happened. Even after they saw it was a stone they wouldnt give me anything. I sat in a bed, with my son in a chair with me, and yelled out the hall for someone to please give me something for over an hour. I cried and begged. Took them 5 tries to get in an IV finally - I told them the only vein that ever works for me and they said they knew what they were doing. Ended up the vein I pointed out was the only one that worked. They gave me something for pain and then sent me home with a script. Three weeks ago my 90 year old grandmother is brought into the ER via ambulance w/the flu. The ER said it was the norovirus and it was terrible. They admitted my mother with the same thing. I told them my grandmother had gone to the restroom on herself, it happened over and over and asked them to help clean her up. That took an hour. It took 45 minutes for ice chips. My grandmother was admitted and left in a room where no one helped her. My mom had to come up sick to care for her. Two days in a nurse freaks out that my grandmother had the norovirus and he wasnt told. Does no one read charts? None of the nurses on the floor knew, so what were they treating her for? She was sick for days in there and no one would clean the room or the toilet from the person next to my grandmother. That person had pneumonia and water around her heart and shouldnt have been in a room with someone with the flu. Nothing changed until I called and had a fit with the head of nursing. My grandmother now has an infection you get in hospitals - c-diff. It is a nightmare. I had one family member have his pace maker turned off and no one knew why. His heart stopped and he had to be resuscitated. There are more stories and I am one person. Clearly his hospital has issues, but the latest experience with my grandmother was the worse - neglectful and incompetent.