Eye Care of Georgia

Reviews 8

BE

Bede Cha

Needed to take my grandmother for her yearly eye exam and found this place for the first time this year. Clearly, I did not have a good experience. First, my grandmothers yearly exams are always covered by medicare. More specifically, no copays. I even called the medicare representatives to confirm this. But Somehow, this office managed to charge her with a $2 copay. Really? Am I complaining over just $2? Sure, Ill let it slide since it was only $2. Second, After the appointment, I took my grandmother to get her new pair of glasses... which is also supposed to be free per year. I was not able to get the glasses at this office because unlike most offices that Ive frequented, this office does not sell glasses.... which was not made known to be until after my grandmother and I signed in for the appointment. I thought no big deal at first, but as it turns out, nearly all of the glasses stores do not accept insurance for glasses if the eye exam was not done at their own office. Wait, so what does this mean? My grandmother is now no longer able to get her free pair of glasses... which was the main reason she needed the eye appointment in the first place. Summary so far: She overpaid for an eye exam and now she cant get her glasses for free anymore. But wait, that sounds like it was my fault. I should have studied up better to avoid this complication. Ok, sure. despite the fact that I clearly stated "My grandmother needs an eye exam and new pair of glasses" when I was talking to the representative to make an appointment, I can see how I should have known better. So next time, I will definitely take her to an office that also sells glasses. So far, I agree that I should claim some of the blame, but here is where they are totally at fault. I told the doctor and the nurses at least 5 times for a pair of reading glasses stronger than the generic ones available over the counter. I told them when I made the appointment. I told them when she was first triaged. I told the doctor when he first met her. I told him before we left the patient room. and I told them after they gave her the discharge summary papers. I even waited after discharge to clarify with the doctor himself if the prescription he wrote her is stronger than the current reading glasses which he examined. He said yea, they are much stronger. My grandmother got her glasses today and guess what? she tells me they are the same strength as the old ones. Summary: visiting this office has resulted in an overpriced visit, becoming ineligible for the free pair of glasses, and getting prescribed a pair of glasses that are not at all what you asked for, while receiving reassurance during the whole visit that they are correct. My impression: their business is greater than their patient care.

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AL

Alexandra Campbell

I visited Dr. Parikhs office today. Almost everyone I encountered there was completely unprofessional. The only exception being one nurse/assistant (I am unsure of her title) who was new and in training. I informed the first nurse/ assistant (the trainee) I saw that I was uncomfortable with having my eyes dilated. She said she didnt think it would be a problem, but when she informed the 2nd nurse/ assistant that I did not want that test done, the 2nd woman said it had to be done. Upon continued refusal, Dr. Parikh was brought in. I dont remember if it was Dr. Parikh or the 2nd woman who said, "well, too bad you already signed the consent form." I responded that I had, in fact, NOT signed the form, sighting that I had wished to discuss it before consenting. Dr. Parikh refused to do any other part of the exam without doing dilation. I relented, because I had already paid my $65 co-pay, and did need to get glasses. When the woman brought in the consent form, she complained that she would have to rescan my paperwork because I had not previously signed the consent form (I would have thought they would have actually looked at the form before hand and seen that it was unsigned, especially since it was highlighted). While in the secondary waiting room, I could hear a group of assistants/ nurses loudly gossiping about another patient who apparently had had facial lesions. One advised the rest of the group to wash their hands after touching this patient, and to sanitize anything they touched in between. I would have thought they wash their hands after touching ANY patient (as that is standard procedure). Almost every time I was asked to confirm something from my preliminary paperwork, which had been entered into the computer, it had been entered incorrectly. The only two details that were correctly entered, that I was asked to confirm, were my name and birthdate. Upon check out, I was informed I had been charged incorrectly at the beginning of the appointment, and owed another $6. Not a big deal, but just another example of how disorganized and unprofessional the office is. I declined to schedule a follow-up, obviously.

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MA

Mary Lane

I was very afraid when I first seen Dr.P because my vision was so bad I was convinced I was loosing my site. But he asured me that wasnt the case and he could help me. He did cataract surgery on both my eyes and I can actually read street signs now. I will always trust him with my eyes. Always listens, takes time to explain procedures and choices. DR.s staff is the best around. They are efficient and friendly. They care. Highly recommend and the only Dr. I trust. Thank you Dr.P and staff.

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JA

Jackie Cantor

Ive been going to see Dr. Parikh for a couple years now. Hes done both my cataract surgeries (which went wonderfully) and then took care of a few other issues I ran into. Everything turned out great. His front desk staff was wonderful and explained my insurance benefits to me every year because I changed insurances a couple of times and didnt really understand it. The technicians were very friendly and took care of my problem very nicely. I love this place.

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TY

ty tran

bad customer service from the front desk, name Amy. She does not know what is customer service, and i dont know how can she get a job in front desk. She hung up the phone by saying "bye" while we were talking. I called back and she was arguing that she did not provide bad customer service, and she is just a front desk. I guess maybe front desk does not care about customer service at this place, so they can hang up call anytime they want.

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CH

Christopher Martinez

GHETTO !!!! I FELT LIKE I WAS IN A DR OFFICE IN DOWNTOWN OAKLAND,CA ------STAFF WAS HORRIBLE and rude!!! PLUS they didnt even tell me that i was going to get a diagnostic test done over the phone !! plus the Dr visit its self was fast he didnt let me explain ANYTHING !!! I WILL NEVER EVER GO TO THIS PLACE AGAIN !!!!!!! --THEY dont even deserve a one star , more like 4 thumps downs ----

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SA

Saira Robles

Slow, slow, slow. The office was empty with only one person already inside being examined when we got there. My husbands appointment was at 1:45 we got out around 3:30 p.m. When they called him to the back he was there waiting for the doctor for a very long time.

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EL

Ella Brooks

Every time my vision is a little blurry...I go see Dr. Parikh and he fixes my eyes. Hes done cataract surgery and glaucoma surgery on me. Im still seeing because hes been taking care of me for the last 5 years.

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