St. Vincent Carmel Hospital

Reviews 3

AM

Amber Tucker

Its been nearly a year since I delivered my daughter at this hospital. (Most) of the nurses seemed annoyed by the fact that I was in labor. I literally felt bad every time I had to ask them for something - one of my nurses, who was pregnant at the time, acted irritated by my every request. I tried to console her and engage in friendly banter, to no avail. Shouldnt she have been consoling me, the one who was actually in labor? I wondered why most of these nurses were in their profession if they seemed to hate it so much. We had two nurses, who I would say loved their job, which is really sad. I was a patient, but I felt like an inconvenience most of the time. The "complimentary" massage after you give birth is false. They did away with that program, but still continue to advertise it. I dont mind, but I dont like being told to expect something then not be given it. It just seems like false advertising. Visitors came and went freely. They never were checked by security or asked for a code. The desk didnt even meet their eyes or greet them. My visitors were surprised by this, as they boast about how secure the maternity wing is, and it wasnt. They fed my daughter formula without asking, and they gave her a pacifier without asking. As a mother who was trying to breastfeed, this was frustrating. As the program I took at this very hospital said to not do those very things. Every nurse had a different opinion, which left me, the new mother, very confused about what to do. Breastfeeding was difficult. Each time they stated to call Lactation. I called Lactation 15 minutes prior to feeding, to allow them time to get to my room. They would stroll in an hour later. At that point, I had already attempted to feed my hungry baby. My daughter had to have a tongue tie revision, which nobody seemed qualified to know if it had been resolved or not. They didnt offer suggestions of specialists I could go to in order to see if it was resolved. I was essentially on my own, which is scary and frustrating when you have a child with eating difficulties. I called Lactation on the phone at this location a few times, and when I presented my problems they had nothing to say. I asked them why they had nothing to say. The woman stated, "Well, youre yelling at me." I was in no way yelling or raising my voice. They made a very halfhearted attempt to try to help my breastfeeding issues. They essentially wanted to wash their hands of me and have me leave them alone. I wondered if they are used to "demanding/snobby women" in Carmel, so perhaps they unknowingly treat every one with disdain because they expect it. I was greatly disappointed, as I tried to be friendly and wanted my birth experience to be a positive one. When I look back on it, I get anxiety thinking about delivering at this hospital again. I like my doctor, but I wish she worked somewhere else. Regardless, a doctor didnt deliver my baby anyway, the nurse and my husband did. The doctor wasnt even in the room until after the baby had been born. The final thing that I was amazed by, was the fact that I asked a nurse for diaper cream, since my daughers bottom seemed to be really red. The nurse told me she didnt need it because she didnt have diaper rash. When I took my daughter to the pediatrician, they told me she had severe diaper rash. As a new mother, I trusted the nurse because I figured she knew better than I did. Turns out she just didnt want to be bothered to go get diaper cream. The whole experience was just really frustrating and upsetting. I dont know what to do the next time Im pregnant. Stay here and know Ill have a poor experience, or try to look for a new doctor/hospital.

SH

Shiree Deloney

I spent 3 nights in this hospital last week. I dont even know where to begin with how our experience went... I was a transfer from a sister hospital. We got there at 5 and werent spoken to by anyone until 8. We didnt know what was going on, who my nurse was, or my status. When a nurse finally came in she didnt even acknowledge my husband or tell us anything. I had to ask when the dr was going to talk with us and her response was... I dont know. Later that night I woke in the middle of the night to my husband asleep on the chair without a blanket or pillow. After 2 complicated pregnancies, we are champs at hospital stays... I have never been to one where no one offers him anything. It was just strange to us. Day 2...we began to feel like there was a strong lack of communication between staff because no nurse knew anything and didnt bother calling to ask what was happening. What was our last straw was after my arm started to swell after having the iv in for 2 days and I began to feel really cold. I spoke with a nurse who said its flushing so its fine... 2 hrs later I started to feel water coming from my arm... the iv had gone bad and instead of removing it right away she left it in for a few more hours because and I quote " I would hate to start a new one" it took me telling her I didnt want it in my arm and it needed to come it for her to ask another nurse to come in an start a new iv... 4 hrs of a bad iv in my arm and me freaking out praying they dont try and out any meds in it! The only high light was my very last nurse joy who was fantastic. But we were sure it was because we complained about our treatment that we got a nurse who doesnt normally work the floor we were on. I can honestly say if I had the choice between this hospital and a farther one... I would take the extra miles. The way they treated us was horrid and I am so thankful I made them take my iv out after speaking with a nursing friend and learning the possibilities of complications. This hospital should really teach their nurses hospitality

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Brian E

I recently moved to Carmel. Upon arriving I received a welcome letter from St. Vincent Carmel Hospital offering to send me information. I took them up on it and it arrived promptly. Additionally, Sharon Payne RN sent me a letter offering to assist in finding a doctor. A short time later I received an introduction letter from Dr Puja Singh, again with an offer to call and schedule a visit. In the course of finding a new doctor here, I contacted Dr Singhs office and received the voicemail system. I left my contact information and requested they call me to set up an appointment. I never heard back from anybody there. So a few days later I contacted Sharon Payne RN at the number on her letter, to assist me. I also received her voicemail system and left my information with a request to contact me. Again, no response from her either. I visited St Vincent Carmel Hospitals main page in hopes of finding a phone number of email under "Contact Us". My only option was to complete the generic form, which I did and explained my situation about my requests for contact for an appointment never being fulfilled. Well, guess what? No contact from anybody up to this point. So despite St Vincent Carmel Hospitals warm welcome via letter, it seems nobody there wants to follow through and actually meet the needs of my family by assisting in, or setting up an actual doctors appointment! I was able to make a call to a live person at an IU Health affiliated doctor locally and believe it or not, make an appointment on that very call. I guess in the end St Vincent Carmel Hospital might think about stopping with all the "welcome letters" and wellness offers, it might save them a few bucks. Because in the end they are not interested in actually doing what they are in business for, and that is to actually see patients to begin with.