Adventist Medical Center

Reviews 4

CH

Christine Rietveld

The Physicians Assistant and X-Ray tech that ended up helping us were super nice and friendly but the support staff in the ER were completely useless. My husband had a broken finger and we live nearby so we got to the ER before it even swelled up. Once we finally got a room, two of the ER staff came in on separate occasions, both times just to tell him how "messed up" his finger looked. Not to actually examine him or take his vitals or actually DO anything. The first girl was munching on a bag of chips and even made a comment to us about how it was unprofessional that she was munching on the chips while she continued to stuff her face. He was not offered an ice pack or Ibuprofin or anything and they didnt even tell us what we were waiting for until we came out of the room and asked. Finally after disappearing for a while to find out what we were waiting on, the one staff member came back to tell us the PA would come down shortly. By this time his whole hand is swollen and huge. Still no offer of ice pack or Ibuprofin. Eventually the PA came down and "set" his bone back in place and crafted and applied a makeshift splint for him to wear until he could see an orthopedic doctor. The PA was the only one to offer him Ibuprofin but it was not until we were literally leaving, so we declined as we only live a couple of blocks away and had it at home. When we went to pay, the cashier offered us an option to put $$ down right away and the hospital gives you an additional 10% of what you put down toward your bill. We said okay, but then she could not figure out how to do this in the computer system. We waited for her to get a supervisor who also could not figure it out. Finally she said she would just make a note in the file. We just got the bill and guess what?? The 10% we were supposed to get is not on the bill. This was our second time going to this ER because it is so close to home, but they are pretty awful to deal with. Care on a basic level is substandard. The physicians assistants we have dealt with have been fine, but the rest of the support staff and the billing department make it tempting to drive across town to another ER.

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Emm Good

Oh Lordy where do I start? I was in an auto accident and driven here by a Good Samaritan who waited with me until my better half could arrive, I was giving muscle Relaxers and some pain pills and discharged but my guy got their just in time and said no way get x-Ray now, so I did, nothing broke. While treating after my car accident I had a rib pop out of place just by picking something light up, I couldnt move it took my breathe away. I had to call ambulance to help me up, (so embarrassing) get to the hospital and theyre doing triage in the waiting room. Ive got all kinds of sick people coughing and babies crying, Im like Literally in so much pain, cant move my head, cant move my arms they wheel me over with all these people Im in tears and every move I make makes me lose my breath, Im feeling helpless they wheel me back to this triage and Im like I need something can u give me a tordal shot so they ordered the nurse to give me a shot and they came out of the ER department asked me my name and took me in the wheelchair to the nasty dirty peed on seat public bathroom where people were puking in and whatever else and gave me the shot in there... And also admistered meds to me in the waiting room. Never once took me back didnt give me privacy for any of it just spouting off my name in the waiting room full of people. They discharged me after the meds without checking as to way I was having this problem we left the hospital and went directly to my doctors office where he found that my rib was it of place. I swear Ive never experienced anything like it, it was like the twilight zone! Who takes you in the bathroom for a shot I asked the nurse who was in such a hurry and flustered are you sure you have the right meds youre making me nervous.. Should have talked to an attorney as Im sure my patient confidentiality was broke that day.

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Robin Spencer

I was taken to the emergency room by ambulance, because of a irregular heartbeat. I am being generous giving the visit a 3. I understand the inner workings of emergency rooms having 30+ years experience working in other Emergency Rooms. The physician was fantastic! The nurses were understaffed, Lab & X-RAY staff were timely and kind. However the ER Support Staff seems to drag the entire operation down. I needed to use the call button X2 both times the woman was short and rude and didnt​ follow up. After several hours I used the call button for the 3rd time to say I was leaving, the doctor came in and he was surprised to hear the X-ray he was waiting for had been done for almost 2 hours. He was apologetic and had me released within half an hour. Once home my husband told me how poorly he was treated by the front desk when he arrived. The man told him to go sit down! He waited over an hour no one said anything to him he reported that the man at the desk kept glaring at him, so he didnt approach the desk again until the man stepped away. He was then allowed to see me. I told the nurse and doctor that he was on his way from work, they said they would send him in when he arrived. I never left the room, so was no reason to keep him waiting. He is soft spoken man, and was anxious there is no reasonable excuse for how he was treated. I believe that the changing clientele, and population explosion possibly have left staff lacking, customer service is as important in the ER as any other business. Should I need care again I will go anywhere else.

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ME

Me Forever

I saw someone in write in the comments section that they have had countless visits and countless procedures or surgeries. Hmm. Maybe its because this hospital SUCKS! Worst hospital EVER! I suffered a severe brain injury there, lost 4 pints of blood during a surgery and they only replaced two because they doctor denied the other two while I was in the ICU! They released me and I was back within 48 hours almost dead. They worked to revive me for about 45 minutes in the ER. The doctor gave the okay to transfuse the other two units but I had a serious pulmonary embolism blocking part of my heart and in my lung. I had a severe spinal cord injury that left me paralyzed for about six months and when I went to the ER they took just an x-ray and said I had scoliosis and sent me home! Each time I went back they wouldnt treat me. I saw a surgeon 7 years later at Providence and they said I should have had my spine packed in ice and taken to a back rehab center! My spinal cord is frayed like a rope that starts to unwind with too much tension and its attached to my spine. Its too short for my body now because it was lifted out of the nerve root beds in four places. Some other damage was done as well but they never even did a CT or MRI!!!!!!!! The surgeons eyes got really big and he said "Please dont ever let Advantest touch your back for any reason and for Gods sake dont let them do surgery on it!" I have had other problems there too that doesnt need to be mentioned. I have said enough. STAY AWAY!

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