VCA Duncan Manor Animal Hospital

1720 Ferguson Rd, Allison Park, PA 15101, USA

Category:	Animal Hospital
Address:	1720 Ferguson Rd, Allison Park, PA 15101, USA
Phone:	+1 412-366-7374
Site:	vcahospitals.com
Rating:	3.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8AM–1PM Closed

Location

Photos 28

Reviews 9

Laura Giap

This vet hospital used to be a great place when it was independently owned and operated. Then it was taken over by VCA, and the quality has changed considerably. Before we would take our dog, and the vet bills were "cheap" considering what we pay now. Before they would only run tests that were necessary. Now I feel like they trick you into believing what they "need" to do to keep your dog healthy and rack up the bill. I took my dog in June for a routine check up, and because we had noticed a new lump on him. They told me they would do a cytology on it to see what it was. We get a call from the vet later that night saying it was a tumor and that he needs surgery. We asked if it was cancerous and they said they didnt know. Really? You did a cytology on the tumor, but you dont know if its cancerous or not? They really pushed surgery as the best option for our dog, but we disagreed. We said we wanted to know if it was cancerous. If it was cancerous we would look into different treatments. If it wasnt we decided it would be best to leave it be (since hes an old dog). We called 1-2 times a week for the past month, but to no avail. The veterinarian in charge has ignored all of our calls. We just called reception and they are telling us a manager will contact us soon. To put salt in the wound, we just got in the mail an "estimate" of our dogs supposed surgery. They gave us papers to sign stating we know why our dog needs this surgery and that we would pay the costs. Considering this hospital and their vet staff hasnt answered any of our questions, we will not be signing those papers, nor will we be taking him in for surgery. They have not treated us or my dog, like a living being. We are very disappointed in our treatment. We are very upset at the moment. Weve had our dog for 9 years, and he is our family. If they were human doctors and had treated a human like this, they would be sued for malpractice. Dont take your pets here, because if they could be this inconsiderate towards a dog that potentially has cancer, and this inconsiderate to his family, guess how much they would care about you. Not a lot.

Connie Zeiler McNally

We have a German Shepherd who gets nervous when going to the vet. He also can growl at people he doesnt like. When we took him to Duncan Manor Animal Hospital for a bad ear infection he did great. He didnt growl at anyone behind the desk like he did at another vet. They say dogs have a good judge of character. This saying goes a long way in dealing with Duncan. He was wagging his tail and happy with everyone behind the front desk and inside the room. He did show nervousness, but was calmed down nicely by Dr.. McDonough. She was so good with him. We had 2 visits. 1 the initial visit and 1 a follow-up. They made his visit so enjoyable, everytime I went to the door afterwards, he would get excited, run to the door, thinking he was going for another ride. Not only where they great working with him, they have the facilities in-site, to tell the toe of infection it was, and he is now infection free. I also like the fact that they did a Lyme disease test on him, which came back negative. But with him being a large dog who plays outside, it was nice to be relieved he was clear. I would absolutely recommend this facility to anyone. Especialkky to those who have dogs with anxiety or might be afraid of the vets. I know we will continue to go here anytime we need vet services for Scooby in the future.

A Private User

At one time, this was a great place, back when it was independently owned and operated. Since it has been purchased by VCA, though, its changed markedly. For the most part, the employees are still nice, but they are now really pushy about blood tests etc in order to increase profitability. They push, and push hard, just about every test they offer. They even want you to have your dog get a yearly heartworm test, even if hes on heartworm medicine. When I asked why, they told me just in case the medicine doesnt work. Well, I said, if the medicine might not work, why is my dog on it? No good answer to that one. Anyhow, Im not saying that it is a bad place to take your pet. Just be aware that its not what it used to be, and just be prepared to have them try to empty your wallet.

Zatanna Zatara

Please dont take your pet here. We went one time and there were so many red flags. They took my dog out of the room to check his ears. This a horrible. He needed medicine, my husband picked it up and no information about the medicine or side effects was given. They dont give you any drug information for any drugs they give you. My puppy was up all night with behaviors we never seen. He had to be swaddled to get him to sleep. They dont care about your pet. They dont care what is ethical and the vets believe the dogs should be seen not heard, perfect training, no missteps. They dont care about what your family needs are when it comes to training as well.

Nichole Heineman

Duncan is my favorite vet in Pennsylvania! The technicians always treat my Mastiffs with the upmost importance. They are compassionate to everyone that comes in, the staff truly enjoy their work. I would say they are fairly priced in relation to every other vet that isnt a discounted vet or specialty hospital. Everyone in my family takes their pets there and even though I moved across the city Im not letting that control my choice in who cares for my pets.

K Lane

What a major disappointment. After an excellent first-time experience with Dr. Erin McFadden, I decided to find another veterinary hospital, solely due to the actions of Hospital Manager Jon B. He is one of the most unprofessional and condescending individuals I have ever met, and his customer service skills are sadly lacking. Although it is a major inconvenience to start over with another veterinarian, that is preferable to dealing with this man.

Elizabeth Mertz

Duncan Manor took excellent care of my cats when they became ill, and worked with me due to a limited budget to make sure they had the proper treatment despite my inability to come up with the exact funds. The staff are extremely kind from my personal experiences with them.

Dawna Biggs

Have been using this vet for fourteen years, they have always been good to my doggie

Dawn Grayson

amazing place.