Metro Paws Animal Hospital

Reviews 11

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Meli S.

Not a very pleasant experience. They charged a deposit of $150 right off the bat without explaining what that would cover. They kept insisting parvo tests for my puppy when deep down I knew it wasnt that. I think 150 is a bit too much even if it were to cover the visit and parvo test. Im assuming it would cover the stool examination but they didnt give me any options. When it was time to fill in the paper for new clients information I was more baffled. I turned the paper over thinking there would be more to fill out. Instead I found out it was a recycled piece of paper used before with someone elses information such as their stool sample results, emails exchanged and medical advice. That is when I felt like leaving the place but then I remembered they were holding on to my money. My dog and I were not treated friendly at all. When I was located to a room I was asked questions and the lady filled out a sheet and said it all sounded like parvo. I decided I would look for another place and requested a return on my deposit. It was definitely a better decision. At the hospital I went to my puppy was treated so well. They were all friendly and worked with my budget. They also provided a detailed description of the charges without forcing a parvo test. Since I wanted to get that possibilty out of the way we did the parvo test and the result was negative but at this hospital the charge was $40 and $60 for the visit not $150. My visit ended with a total of $144. My puppy was given an injection for nausea and metronidazole. After all that he definitely was better by day two. Im glad hes back to his normal happy self. For wasting your time I apologize Metro Paws and I know I will not depend on you unless I have extra money to spend.

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Megan Bennett

I was very disappointed with my visit to Metro Paws. I called the animal hospital to make an appointment concerning one of my dogs allergies and to pick up heart worm medicine for my other two dogs. While making the appointment over the phone, the receptionist assured me I didnt need to bring in my other two dogs in order to get heart worm medicine-- as long as they were up-to-date on all of their shots, which they were. As a result, I only took my dog with allergies to the vet appointment. After spending an hour in between waiting and briefly speaking to the vet, I was told to give my dog over-the-counter allergy medicine. When I asked to pick up a six month supply of heart worm prevention for my other two dogs, the vet refused saying she needed to see them in person in order to give them any medicine. She then shamefully forced the receptionist who I had spoken to earlier to apologize to me. I was told I could bring the other 2 dogs in for an examination (costing 40$ each) in order to get the meds. When I asked if one of the examination fees could be waived due to the inconvenience and misinformation, the vet refused. I will not be going back.

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Mary Kay D

I called to ask for a price estimate for a comprehensive new pet exam. The female associate who answered the phone seemed to be annoyed by this. She quoted $59 but did not say what this included other than the vet would look at the cat. I asked if there were any tests they usually recommended during a new pet exam and she said, "well, what do you want?" Again I asked for their usual recommendations. ...and so the conversation went... It felt like I had to pull information out of her and her tone of voice was dripping with annoyance and condescension. I hung up, and called and made an appointment with another vet who is farther away but was able to give me the information I asked for in a cheerful helpful way. It makes me sad to write this review because we really need a good vet in this part of Oak Cliff.

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Lisa Miller

Wow, thanks for your help, Metro Paws. I called this morning to ask for help with a "Community Cat" that I care for, who is very ill. I dont have lots of "extra cash", and would normally turn to Dallas Animal Services for assistance with this poor elderly cat. However, DAS does not open until 11:00AM. I have a meeting this morning AT 11:00AM, that I simply cannot miss. It really saddens me to think of this poor cat suffering until this afternoon when I return from my meeting. I was not asking for them to offer free services, just perhaps a lowered fee so that he wouldnt end up suffering all day. So profit minded are you, Metro Paws, that you cant or wont be bothered by helping in this situation. Classy, community friendly folks you are not.

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Anna Novoa

This Hospital was amazing Not only did she "Dr. Jennifer Ludowski, DVM" saved my bestfriend "Mya" she knew how to calm me down and convinced me that my baby was going to be okay, with that said, She is now our familys vet, Thank you Dr. Jennifer Ludowski, DVM For the wonderful and calming experience you gave my baby, You TRUELY are a veterinarian, Someone who would do everything in their power to save these amazing dogs/etc And DOESNT do it for the "money" In my book that is A TRUE VETERINARIAN, From the Novoa family, Thank you

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Nadeau Dallas

Hands down, the best vets in Dallas. I have been going to Metro since I moved back to Texas. I have cats and dogs of all ages, not mention the strays that we find all too often. I love both locations - Skillman is near my home and the OC location is closer to work. From the friendly front desk staff to the caring vet techs to the amazing doctors who have saved my babies more than once... I love them all. I could not be happier with their service and highly recommend them to everyone who needs a caring, affordable veterinarian.

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William Hildeson

Definitely a nickle and dime place that charges as much as they can. I have a foster dog that needs a basic subcutaneous injection once a week. Rather than giving me a months worth of injections, they make me stop to pick it up. They really were uncomfortable with me doing the injection myself...I dont know but suspect they really want to charge me for a visit once a week. I was hoping this business would be an asset to Oak Cliff. Sadly I dont think thatll be the case.

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Kendra Nichols

I tad pricey, but you get what you pay for. Great patient service and are ready to help and explain as much as they can. They go above and beyond to make your pets feel comfortable and not just a number or $ to be made... Which is what Im used to. Its been hard to find a place thus clean and professional! I definitely recommend this place!

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Greta C

I have brought my senior schnauzer in many times for his obsessive licking and the paw issues that are associated with it. They are always very kind and upfront about options, costs, etc. one of the only vets that doesnt make my poor pup too nervous to walk.

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Eric M

I found a stray dog and took the dog in here, the staff was very friendly and welcoming. They manged to locate the owner of the dog immediately, you can tell the people who work here really enjoy their work.

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Sue Dickson

I called to get an appointment for my baby with a respiratory infection and blood in her urine. They told me they were booked up and I couldnt work her in. Very caring and compassionate wouldnt you say.

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