Cypress Fairbanks Medical Center

Reviews 3

A.

A. Wil Chang

ER is horrible. My mother was referred to the ER from the urgent care clinic. Her hemoglobin and hematocrit levels were dangerously low, and the urgent care clinic prescribed a blood transfusion. The urgent care clinic also did an x-ray (front and lateral) and the two radiologists impressions were early congestive heart failure as indicated by an enlarged heart. She went to the urgent care clinic twice and the second visit they told her she needed to go to an ER. The ER department of this hospital had my mother waiting more than 12 hours before she saw anyone. When she was placed in a room, we waited for a cardiologist consult that she NEVER got. The hospital took a portable CHEST x-ray, i.e. my mother was in bed and the film plate behind her, and then we waited and waited and waited for a doctor consult and orders that never came. Finally, the staff gave her a blood transfusion based on the urgent care clinics doctors recommendation and her blood work because her condition was getting worse. Next day she gets a consult from a PULMONOLOGIST (lung doctor) who discharges her with a diagnosis of a congenital birth defect of her COLON. The diagnosis is typically confirmed via biopsy and contrast radiology NEITHER of which she got (Im calling BS here). Additionally, the diagnosis which she received is unlikely to occur in a 70+ year old woman because its typically diagnosed in infants in their first week of life (again, calling BS here). The ER and standard of care that you will receive is sub-par (I dont want to lump the entire hospital here). AVOID this ER if at all possible. The staff is slow and unprepared. (I often thought to myself, what if this was their mother, would they be better about the whole thing?) To add insult to injury, my mother did not receive any meals during her wait and said she was hungry. They gave her a lunch tray after her transfusions. The drink with her meal was a SODA - where the heck is the R.D. that formulates the meals for this place?!? A SODA?!?! What happened to juice or water? Growing up in the area (20+ years), I had always heard bad things about the hospital; however, at the time this was pretty much the only ER in the area. This was the first (and last) time I ever really experienced it that makes me want to AVOID THIS PLACE. I will end by saying this, my parents have come to this place for outpatient services and not had a problem. Takeaway being, if you already have a doctor with orders at this place, then you will most likely not have any issues. Anything else URGENT, there are OTHER hospitals in the area that will take better care of your needs.

ME

Megan Reescano

This hospital ruined my life. I came here to deliver my daughter March 24 and I was completely healthy and able bodied. I even shaved my legs the day before, which is a big deal for someone almost nine months pregnant. The woman who did my epidural messed up the nerves in my back. I was told that my pain afterwards was normal and would go away so I waited about a month and the pain was just spreading all over my body. I foolishly went back to this hospital to the ER because of the excruciating pain. They had me admitted for about a week and did nothing to help me except keep me doped up with morphine so I had bad withdrawal issues when I was back home. They tried telling me I had syphillis in my spine even though I havent had sex since October when my boyfriend passed away or guillain barre syndrome even though the head doctor (Dr. Ahmed) told me that he believes all of this was caused by my epidural. The physical therapy people only came once to walk with me and the neurologist told me that my pain would go away so they discharged me. It is now June 23, I can barely walk, I havent been back to work and the nerve pain has spread all over my body. I cant sit or stand for long and even laying down I get pain and tingling that shoots throughout my body so terribly that I lay here and scream. I cannot even dress myself or touch my own knees. Ive had to see a different neurologist because when I called the neurologist that practices at the hospital (Fayaz Faiz) to make an appointment, I was told that he just wanted me to keep taking the medicine and I did not need to come in. The other neurologist that practices there (Ursha Aryal) had her staff tell me that she would not see me because I was in such pain in the waiting room that I was crying, so I "needed to go back to the ER at the hospital". The only good thing about this place is a few of the nurses- Ronnie, Barb, Ruth, Alex and a few others. When I was supposed to leave the hospital room to go get a second MRI done, the nurse at that time told me she could not help me fix my gown even though my arms were barely able to lift and shook too much to take out the knot, so Im sure the people in the MRI room got flashed ass cheeks. Even if I was on my deathbed, I would NEVER come back here. Please try memorial Herman on I-10 and 99 instead, they were so much more professional and helpful. Id do anything to be back to normal so I can go back to work and take care of my baby without burdening family members to help her and myself.

AN

Angela Galvan

Im finally getting around to leaving a review for my experience back in April out 2016 when I gave birth to my daughter. While in L&D I did not have a bad experience. Unfortunately there were some complications and my daughter and I both ended up with an infection when she finally showed therefore she spent the first 4-5 days of her life in the NICU. I also spent the next 2 days on heavy antibiotics. She was my first baby and I was so emotionally distraught that my baby couldnt be in the room with me and that we were separated. I was allowed to go see her the following day and the NICU is where my bad experience came in. My husband and I were brand New parents and having your newborn sent to a sad place like the NICU was confusing and traumatizing to say the least. Our baby was hooked up to IVs and oxygen and needed a diaper change when we went down but of course the nurses were busy with other babies which is completely understandable. However, when we asked about getting it done we were responded to with attitude like it was a stupid question and we should already magically know where the supplies are and what to watch out for etc. I also planned on breastfeeding my daughter which I did get opportunity to try and great help from 2 of the nurses there. However it was not going well and my baby wasnt getting the milk supply she needed so we were supplementing for the first day or so. Mind you that I am still hooked up to antibiotics at this point. I was put to bed that evening heavily medicated and working with the breast pump every 2 hours to try to get my milk supply going. I did not get a chance that night to go down and try to breastfeed. The next morning when we went down we were scolded by the night nurse and later, the doctor and told that our baby desperately needs to eat and asking if she can be given formula. My answer: YES?! Why did they wait until morning to contact us and ask us if she can have formula if it was that dire of a situation?! The complete lack of communication between the medical staff at the NICU and us was unreal. Of course this made an already hormonal and distraught new mom completely lose it. Please, if youre going to work in the NICU learn compassion, patience, and communication. This is not a place for attitudes. I wont ever be going back to this hospital again for this reason. I see that they respond to these reviews with what looks like a pre determined response which makes me wonder....do you even read these comments? You should...