West Seattle Optix

Reviews 4

GR

Grant Eaton

They tried to send me out the door with the wrong eyeglasses that were made incorrectly because my prescription was written down wrong in my file! Id been a patient of Dr. Gormley since 2001. Up until 2015 my vision was 20/20 or 20/15 due to LASIK surgery. But over the course of 2015-2016, it degraded very slightly by -0.5 diopters of nearsightedness (where objects in the distance look a little blurry). So I had Dr. Gormley make a pair of prescription sunglasses for me. When they arrived and I put them on, my vision was *instantly and noticeably worse* than without glasses! Everything in the distance looked blurrier than ever! I complained several times to Logan, the eye care specialist helping me, but received a strange string of Kafkaesque responses: "Your eyes are just getting adjusted. Give it some time. Why dont you keep them over the weekend and let us know next week if your vision is still blurry? You wont be able to read up close with the new ones if we remake these!" (I dont have close-up vision problems.) In other words, I was made to feel like my feedback was invalid for way too many minutes. Sensing something was wrong with my prescription, I insisted to see Dr. Gormley to double-check my prescription right there. Logan ducked in back to check with Dr. Gormely, who didnt even bother to come see what the matter was in-person (even though he didnt appear to be detained with a patient). After talking privately with Dr. Gormley, Logan came out and held up to my eyes a couple sets of sample corrective lenses for me to look through. By trial-and-error with these sample lenses, we immediately determined that my prescription had been made in reverse: Instead of -0.5 diopters, it was made as +0.5 diopters because that was what was erroneously marked on my chart. In other words, I was made glasses for farsightedness, the opposite condition I had! Neither Logan nor Dr. Gormley ever owned-up to this mistake. I was told to come back in 10 days after the glasses were remade. I am certain that Dr. Gormley wrote my prescription down wrong in my chart. It would be an innocent, easy enough thing to do, to transpose or confuse a - with a +. However, instead of owning up to the backroom error, the mistake was swept under the rug and played-off like nothing happened. If I hadnt been so forceful in insisting the prescription was wrong, then Logan wouldve blithely sent me out the door with glasses that were incorrect and made my vision worse! It is untenable for a medical professional to make a mistake and not own up it. If Dr. Gormley had said, "Im sorry, but I think I jotted your script down wrong in your chart when I saw you last, and now we need to remake these for you now," Id still be a patient. As we placed the order for the re-made glasses, Dr. Gormley stood lackadaisically at the cash register and chatted with me about the remake process, but never owned up to either his mistake in the chart, or whoever wrote the eyeglass order down wrong. It will be the last time Ill see him. Its bad form to try to send a patient out the door complaining their new glasses make them see worse.

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BR

braden hardisty

Picture this...youre a procrastinating chump that is about to get married and go on his honeymoon. Being a chump, you only now realize that you are out of contacts and your eyes burn like the fires of hell every time you put in the weathered pair you currently use. Further exemplifying your chumpiness, you have also put off getting your eye exam. So what do you do? You try to find a eye doctor in the area who is open at 6:20 on a Monday to beg for someone help you enjoy the gift of sight once again. I stumbled upon West Seattle Optix and noticed they closed at 6. I made a quick, desperate decision....time to roll the dice. I show up 25 minutes after the people of WS Optix have closed their doors after a long day’s work. The door is locked, lights are out, and I can only see some people in the back office finishing paper work. Just as expected. Being that I loathed those who show up after hours, only to hold me in the office long after my post is done, I conceded defeat and walked off dejected. "Um, excuse me? Do you need some help?" Sweeter words hath no other man heard. The Dr. noticed me slumped over walking off and asked if she could help. After explaining my situation, she did not even hesitate to get me a sample of my prescription and set up my appointment for a new eye exam. She was even happy to do it! Will I trip on the steps at the reception? Nay Shall I call auntie Regina Uncle Rob? Nah Will I kiss my pasty white albino cousin, mistaking her for my bride in white? Nine Play in the sea with a Great White bottle-nosed dolphin? Nope All because West Seattle Optix took pity on a poor sap like me.....I will enjoy a wonderful wedding, swim in the beautiful sea in safety and welcome guests with joy. Thank you West Seattle Optix. Thank you!

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A

A Private User

Is he really trying to run a business?? Seriously! I bought glasses here a few months ago and have had to return 3 or 4 times for adjustments. Theyre horrible frames! Finally, the last time I stopped in to have them once again adjusted, the person working there said to come back and speak with the doctor because he can let me pick out another frame since something must be wrong with the ones I have. Mind you I have a 3 year old, so finding the time to go there without him is not easy. I finally called today and she said he was available so I ran over there (my husband was off today so he could stay home with our son). He said that he didnt know if some company would make new lenses for me. He also said that to send back these frames there would be a restocking fee -- that I would have to pay! Are you kidding me?! Then he said to me "I didnt make you choose these glasses." Are you kidding me! Is he really trying to run a business here! Well, he lost 2 customers (both my husband and I) today and Ill make sure to tell everyone about him. Ive been going there for a few years now and was just astounded at his unhelpful attitude and unwillingness to remedy the situation. I shouldve known he was a crooked business owner when I bought my last pair of glasses there a few years ago - I was over-charged by about $80 or so and they knew it but did not return my money! I noticed it while going through some paperwork months later and had to call about my money. He said he knew, but still didnt cut me a check or credit my card back. They made me go in. Then today while looking them up online for their phone number I found HORRIBLE reviews - most from this year.

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ST

Stacie Singleton

Went in for eye exam as new customer (BTW, one of the fastest exams Ive ever had). Received new lens but they hurt my eyes, produced ghost images, and I couldnt see. So WSO did re exam my eyes and slightly adjusted the prescription at no extra charge. Got the new lenses and I was told to wear them for 2 weeks for my eyes to adjust. Did that - with sore eyes, headaches, and ghost images. The Dr. told me he removed the astigmatism correction from my right eye and that might be the reason it seemed off. I came into the store 2-3 times for adjustments. Nothing worked and they never tried to address the ghost images. I cannot wear the glasses for more than 5-10 minutes before my eyes/head start hurting. Fast forward to last week. I had my eyes examined across town. They also evaluated the suspect lens. Turns out the astigmatism correction was high in BOTH eyes. Well beyond what I needed. So I took the new prescription to WSO and asked for at least a partial refund. They admitted the prescriptions were very different and that they would get back to me. SO...they will NOT refund any money (its NOT their policy to return money for errors), but they could produce yet another pair of lenses. NOTE: This information from my insurance company, who called them. WSO has NOT returned my call. I have not yelled or raised my voice; I was respectful but have not received this courtesy in return. They had 4+ chances to get it right and they never did. They made me feel stupid for not being able to see when THEY got the prescription wrong. Why should I trust them?!?!?

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