Kenmore Animal Hospital

Reviews 4

PH

Philip Siddons

About the Kenmore Animal Hospital Across the diversity of services to people and animals, there is a variety of competencies and commitments to service. We understand this from our own regular visits to our doctors, those who teach our children in school or at any point when we find ourselves dependent on other professionals to help meet our needs. We are especially mindful of this when we have entrusted loved ones in the care of doctors. But when it comes to our pets, who embody a noble but vulnerable innocence, we earnestly want the best for them. When they are ailing, a part of us suffers as well. When they suffer, we want the quickest diagnosis and alleviation of their pain – especially because their pain always seems to be outside their understanding. Their absolute trust in us, their care givers, and their natural fears and confusions when they are ailing, turning their world upside down and making their little lives filled with suffering. So they depend on us to make their world safe and pain free. We have been pet owners all our lives and have benefitted from the competent and compassionate veterinarians in Chicago, Boston and finally Western New York. Of the dozen or more Vets who have served our pets through the years, I can easily say most have been excellent. Our pets, whether dogs or cats, have been well taken care of. And like when we experience outstandingly talented performing artists, gifted writers, compassionate clergy people and remarkably insightful people, Dr. Keisha Hawkins (at the Kenmore Animal Hospital) is a stunningly gifted and committed doctor of veterinary medicine. She has consistently demonstrated a extraordinary balance of astute diagnostic skills and a wonderfully emotional openness and caring for our pets. We’ve often marveled at her extensive knowledge of our pets’ symptoms, behaviors and her diagnostic prowess. She has always provided remedies for the disease or injury processes which were at play in their lives. She has also given us the best education on preventive tactics to maintain our pets’ optimum health. Doctor Hawkins is a compassionate healer. “She really knows her stuff” we’d often comment to one another as we were returning our pet home from her clinic. The rest of the staff at the Kenmore Animal Hospital also provide a consistently warm and supportive professional medical environment that perhaps could serve as a model for other medical offices serving humans. My wife and I are grateful for years of veterinary car and we highly recommend Dr. Hawkins, and the entire staff of the Kenmore Animal Hospital, for their ongoing care of our pet’s healthcare. They are simply the best – and we all want the best for our pets. Philip & Linda Siddons

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ME

Megan McPeek

I have 4 rescue pets and I chose to put 2 of them on the Paw Plans (one cat, one dog). The benefit of the plans is supposed to be being able to pay over time for services you will use. Except is doesnt work out that way. Ive made several calls to correct my 3rd incorrect bill, I was charged for 2 services that my plan covers. They dont like to do credit refunds, instead theyll credit your next Paw Plan payment (defeats the purpose of paying over time right?). Except that I just checked my credit card and they billed me for next months payment too. They were supposed to refund the difference between next months payment and what they charged me. But they dont process credit refunds, instead they take 2 weeks to send you a check. Except when you call about that, theyre not exactly sure how much the check is going to be for. The office manager is out an awful lot and cant ever respond to you that day. To be clear this isnt the 3rd erroneous charge, its the 3rd bill with multiple erroneous charges. I was also told that my dog should be put under anesthesia because, after having a tooth removed last year we should work hard to keep the others healthy. Except my dog didnt have any teeth removed last year. Wrong chart, wrong dog. I was told to spend $900 putting my dog under anesthesia to clean her teeth and remove a mole that had appeared on her face. I was told it could be benign, it could be cancer or it could be viral (papilloma virus - meaning if you remove it, it can come back because its forever in her system - think puppy cold sores). I said I needed to think that over. After researching a bit I decided to give my dog half a pill of lysine (drug store, $8), within 5 days something I had taken her in for TWICE was gone. If they had put her UNDER for hundreds and run tests they would have had to tell me we removed it, but it can come back whenever shes stressed, sickly etc. But they never thought to suggest this safe, cheap treatment to rule out papilloma without a biopsy. I have FOUR rescue animals, I truly love them, and I have to carefully plan the money I spend on them so that I can continue to afford to provide the best health care for all of them. Kenmore Animal Hospital makes that extremely difficult for me. They charge first and deal with your questions later. Ive never once been offered a discount due to the inconvenience of having been charged in error - and when youve rung up this many erroneous charges on a customers account you really should do more than have them wait 2 weeks for a refund while continuing to bill their card.

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KE

Ken Kerr

We used to absolutely love this place. Didnt have a pet for five years..got a new puppy so we felt great about going back.WHAT A MISTAKE..the level of concern for our puppy on its first visit was zero,,zilch and nada. As a business person I understand things come up and days rarely run as scheduled and things can get backed up. I also understand that good businesses with concern for their customers can easily pick up the phone and inform their customers that they are running behind and to delay their arrival so as not to UNNECESSARILY TRAUMATIZE a 12 week old puppy by making it wait in your small waiting room for a half hour. We left and I asked for someone to call me and someone did..too bad they tried explain away the situation making things worse. That was a shameful call for your business, apologize and move on when you cannot meet the promises you make to your customer, no need to be less than truthful to make up for bad business practices. I am disappointed by todays version of the Kenmore Small Animal Hospital..traumatizing pets is no way to treat the pets you are supposed to be helping. The gentleman working at the front desk was very polite, professional and apologetic. But was obviously not directed by clinic management to get on the phone and start calling the rest of the days appointments to explain the delay. That is all the evidence I need to realize that this place, on this day, has no concern about making people wait or traumatizing my puppy. A simple phone call, 3 minutes on the phone, is all it takes to show concern for the people dishing out $$ because they love their pets. A simple phone call is more than the Kenmore Small Animal Hospital was able to do make sure that a 12 week old puppy would not be traumatized going to the vets office for possibly the rest of his life, A simple phone call shows you care. A simple phone call is a common business practice.

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TH

Thomas Greco

10/13/2015 The Veterinarians are amazing. They spend time with my fur-baby, answer my questions, explain thing in laymans terms and are just very friendly, caring and professional people. They show there love by interacting with the animals and seem to really enjoy taking care of them. The Vet technicians and other support staff are friendly, knowledgeable, professional and always have a smile on their face. My dog barks when hes in the waiting room which can be loud. The staff doesnt seem to be phased by the noise. I have recommended Kenmore Animal Hospital to several people. Their prices are reasonable, they dont preform unnecessary procedures and they follow up with phone calls. Sonny had his teeth cleaned and needed a tooth extracted. Dr. Hawkins called me at work, explained what needed to be down, then followed up with a call back when the procedure was finished. I would recommend Kenmore Animal Hospital to anyone that loves their pets. They will be in good hands. Thank you. 10/23/2015 My dog was seen by Dr. Hawkins to have his teeth cleaned. Dr. Hawkins called me at work to explained a problem my dog had, she had a solution, answered all my questions at which time I gave my approval. She then called me back when the procedure was finished with updates and prognosis. Dr. Hawkins is so caring, friendly, professional and knowledgeable. The other two Veterinarians that work at Kenmore Animal Hospital are caring and knowledgeable too. I have recommended this animal hospital to several people. January 2016 I like the fact that the staff is crossed-trained in other areas of the clinic. Thereby having the knowledge to answer questions and concerns without having to wait for another staff member.

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