Associated Internists

Reviews 5

TR

Trisha McAloon

I first want to say that this is not a reflection on Dr. David Bebawy, as he has a great bedside manner, is very professional, and I felt he was knowledgeable and sincere. I’ll also say that this office has convenient office hours, and I’ve been a patient for about 2 years. However, the handful of times I’ve had to interact with the office staff, I found them to be impatient, unhelpful, confusing, and sometimes incompetent. There are some very nice people there, and I am sorry to lump them in with the others. Here are some examples of concerns I’ve had with this office: 1.) The very first time I went in, the lady could not draw my blood because she had no butterfly needle. Nobody else has EVER had to use butterfly needles on me to find my veins, but they told me to just come back some other time. 2.) When I call, I have problems getting a hold of someone, and I’m often transferred to a voice mail. In the past, I’ve left SEVERAL messages and received no return call, but this seems to have been improved. Recently, I have gotten call backs. 3.) I went in for a general physical, and was sent to a lab to have my blood drawn (because their in-house lab was closed). When my results came back, the staff called me to go over them, saying I needed a follow up set of labs because of some liver enzyme that showed up. This freaked me out! And the staff was not able to provide me more information on this, but she said she would fax my lab order to the lab of my choice. I went to the lab, and they did not have the lab order, and said the doctor’s office hadn’t even put it in the system. I called and called the office while I was at the lab until someone stopped sending me to voice mail and faxed in my lab work. 4.) Shortly after, I got another call from the doctor’s office to go over my lab results…but she tried to go over my PREVIOUS lab results. I told her I already had this conversation, and asked if she had my new results. She did not and said she’d have to call me back. I waited a week, and finally called them. Yes, they had them and everything was fine…but nobody had called to tell me this. I still have no idea what the heck that concern about my liver was about, but I was told to come back in 3 months.

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FE

Fernando Rodriguez

First of all I want to make it clear that I have been a dedicated patient to this Doctors office for over 10 years. Today was the last straw with this office. First the employees take forever to answer the phones (I know this because I have called in before while at the office to see what happens when a call is waiting and my god everyone saw it but took there time to answer.) Second I have an issue every time I step foot into that place; my appointment is at 1:30pm but I dont get seen until 2:15pm just an example. I was told today I will not be able to see my doctor until my Past due amount is paid in full, where I was told multiple times its taken care of that there is no worries but it is still showing up 3 years later. This place is seriously falling apart and there staff are all oblivious to what is going on. Personal conversations are being spoken out loud, employees answer the phone rudely and when being transferred you are placed on hold without even being asked. Employees become frustrated because you ask them a general question and its not in relation to there department, again i remind you its a general question like (Ill just cancel my appointment then but your speaking to billing.) But they say "I dont know the answer to that just hold ill transfer you back!" Again not even being told to please hold just a click and transfer. Never have I took the time to write a negative review but it was bound to happen soon. Sadly I have a pretty serious issue going on with my stomach area and was supposed to get a GI specialist set up but now thats out of the here. Thanks for nothing Associated Internists youve been nothing but headaches these past few years. You guys lost a patient and to be honest judging from what i have been reading on these reviews this place is just getting worse and worse and i wouldnt be surprised if more people leave this place.

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SA

Sarah Ramer

I needed to get a physical done, and hadn’t established a physician since moving to Phoenix, AZ – my insurance site suggested Associated Internists. I called and asked for an appointment for a physical. The receptionist advised that the doctor I wanted to see wasn’t available for new patients for 2 weeks, but their nurse practitioner Despina Laloudakis, was available the following week. I took the appointment at 9:00am. I was asked to come in early to complete paperwork. I was there at 8:45am, and wasn’t called back until 9:45am, and then wasn’t seen by the NP until 10:30am! She apologized, but then rushed through my appointment, being short and rude. It was the strangest “physical” I’d ever had – no blood work, she didn’t examine any part of me that I didn’t point out. I also had caught a cold from my son, since making the appointment and told the nurse and the NP that I didn’t make the appointment because I was sick – as I wasn’t sick when I made the appointment…3 months later, I received a bill. Physicals should be covered 100% by my insurance. I submitted the paperwork that their rude receptionist required to amend my medical record to say that I had requested a physical, and it was denied by the NP that I saw that didn’t give me the physical that I asked for. She stated on the denial that I was seen for a runny nose and congestion, and that if I’d asked for a physical at the time I requested the appointment, I would have been told they do not do physicals for new patients… Stay away from this place!!!

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BR

Brian Barnes

This office has one of the worst office staffs that I have ever encountered. I go there every month to get my blood tested and they act like it is my first time there EVERY TIME! They were supposed to call in my prescription over 3 weeks ago and I still have not received a call back to find out when my script will be filled. You wait on hold for at least 15 minutes every time you call and the staff never knows the answers to your questions. They say that they will call you back but they never do. I asked for my Doctor to call me back and was told there is no guarantee that she will call you back. There are a lot of doctors in the valley - do yourself a favor and pick one of them as YOU WILL NOT HAVE A GOOD EXPERIENCE WITH ASSOCIATED INTERNISTS!

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D

d sander

Looking for new doctor now... Response for refills is terrible (my mail order co faxed twice and called 3 times over 1.5 weeks and still no response) and this isnt the first time Ive had to make multiple phone calls on a prescription. Phone system is poor, have to listen to several minutes of announcements before getting through (I dont care that they have new office opened in mesa and dont need to hear when I have to make multiple phone calls to get a simple prescription worked out). Entered data/vital stats into my chart incorrectly. Had to wait 20+ minutes for my first appt, 2nd appt was better tho. The only benefit is they have a lab on site and draw blood right there.

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