Kaiser Permanente San Mateo Medical Offices

1000 Franklin Pkwy, San Mateo, CA 94403, USA

Category:	Medical Office
Address:	1000 Franklin Pkwy, San Mateo, CA 94403, USA
Phone:	+1 650-358-7000
Site:	kp.org
Rating:	4.3

Location

Photos 19

Reviews 23

Jason Tsai

If you have never been to kaiser, and are used to smaller clinics, theyre going to feel pretty inpersonal. That aside, everything else moves like clock work at kaiser, this one is no exception. This one is a bit smaller than some of the ones ive been to though. Went to go see about a knee issue. Park in the free lot off the freeway, took the elevator to the 2nd floor, checked in with the receptionist. Right on time, the nurse comes and asks for me, right on time the doctor comes in to check on me, they ask me if i want a flu shot. my visit ends with a flu shot, and a prescription that i go downstairs to pick up. theres 10 people in line but moves like clockwork. Someone gives me the drugs asks if i want further explanation after explaining basics to me. I say yes, they hand the drugs down the lanes to a pharmacist whose sole job is to stand there, look at the drugs being handed to her, and explain to the next patient. This is an assembly line, so if youre used to being babied at stanford and the tesla charging stations or valet parking, this place aint for you. Doctor was nice too and so was the nurse.

amie sanchez

Everyone told me that Kaiser was awful,but I gave them a chance, and now I regret that. The doctors are all like robots. The only kind of help they offer you is a pill, and if you dont like it than they get upset. I had one doctor get upset with me about not wanting a pill. A pill that would have made me feel worse! I gave my doctor a list of symptoms that I was having and she looked at me like I was crazy! She even laughed at me about it. I changed my doctor 3 times in the last couple of months because no one will help me. One doctor finally sent me to a specialist ,he offered me a pill and pain killers right at the beginning of the appointment. I dont think that any of the doctors at Kaiser are able to help people that have a real illness. They are only helpful if you need pills. They are wonderful with a pin and paper.

Flora Fleming

I have read the reviews regarding Kaiser, and found that some are positive, but most are negative. I rate kaiser a 4 star, primarily due to my doctor, Carter Chang. He is the best!! I love Dr. Chang, and I cannot imagine changing physician. He is always concern about my health overall. He takes the time to actually listen to my concerns, not in a rush fashion, and I feel satisfied and completely assured that all my questions are answered and that has been the case upon every visit. I feel sad that others has not experience such, but I can only speak for myself.

Genyfer Spark

my stars are for Dr. Carter Chang- he far exceeds in his efforts to help his patients then most doctors because he genuinely cares about the welfare of others. On numerous occasions Ive been blessed to have experienced the grace that comes from his sensitive soulfulness. I just wish i wouldnt have to wait so long for my appointment. On average i wait in excess of 30 minutes of the appointment time.

Gil Oraha

I have nothing but good things to say about KP. During the past year Ive had various medical issues and was able to schedule an online appointment to see my doctor in days. In cases where I needed urgent attention I was able to call a KP nurse to find a solution and put my concerns at ease.

Benjamine Sasounian

Giving 5 stars because of my primary care physician Dr. Lau, anytime theres a question he is very helpful and knows his stuff. He always replies to emails quickly, within minutes sometimes. The hospital always has parking and is in a convenient location being right off of 101.

Karen V Chin

Hard to believe, but so true. Just changed my primary because my current one moved to a different location. Im happy with the change. We clicked! Everything is here in one building. Parking is in a free lot and plentiful.

Mani Hashemi

Appointments are very short and rushed. It seems like they want you to go back for multiple visits to get any real testing done for a more in depth diagnosis. This seems to be how KP generally operates on the west coast.

Luci Latu

I was so happy and excited when Kaiser decided to open up offices in San Mateo and my PCP moved over too. Truly convenient and I get my needs met as far as outpatient services are concerned.

Alvin Chin

U can make a lab appointment if UR in a hurry. Pharmacy and optical department here. New food concession in the lobby. Very good flu shot clinic hours.

Hadir Abdel Rahman

Doctors are great there. Clean facility and easy to book appointments. It has pharmacy and lab. Nice parking lot. Close to peets and Whole Foods.

Anne Barsi

I am impressed with the quality of customer service here. Everyone we have encountered has been friendly, efficient and thorough.

Kelly Graham

The whole family is at Kaiser. We have no complaints about our care. The staff and doctors are caring and responsive.

Alma Castaneda

Theres a lot of parking spaces, you dont have to park far, and its not very crowded like Redwood city.

Al Quintana

State of the art in every respect.including customer service.

bob cobb

Great doctors, support staff!