Pikes Peak Veterinary Clinic

Reviews 4

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Chelsey Flos

I have been coming to Pike Peak Veterinary Clinic Since for about six years. Dr.Bond has been my doctor for almost all of that time. In the first few years of owning my dog, he became very sick and needed a blood transfusion. They acted quickly and saved his life. I have been through so much with my dog and they have there every time. Even when I moved to Arizona I took a referral from Dr.Bond to someone she went to school with. When I came back last year I came right back to this place. When I made an appointment about a month ago, they asked if I had a specific doctor I would like to see, I said yes Dr.Bond to which they said she was longer with the practice. I had to schedule a follow up appointment for a secondary shot and while at that appointment they said my dog was due for his yearly exam. I told them I didnt want to make that appointment. The tech replied with we wont be able to fill any prescriptions for him. I told her that I didnt need any filled at that time, and I dont go through them anymore for prescriptions due to their pricing. After this visit I received a letter in the mail stating that they will no longer be able to service me. When I called to ask why, they said that I had expressed interest in no longer wanting their services. Now I have mixed feeling about this, I had been thinking about switching to Dr.Bonds new office because of all of the wonderful things she has done for me over the years, but I also know that it wasnt just her. Its was also the other staff members. I hadnt fully made the decision but it looks like this was already made for me. From the letter they sent me it seems the tech thought I was rude. From the phone call it seems as she doesnt really know the reason. From what I gather, I was rude, didnt want to schedule a yearly exam at that time, and since I asked what veterinary clinic Dr.Bond had moved to I showed interest elsewhere. In the letter it says: "One of the most important criteria for the delivery of veterinary medical care from clinicians and staff members at Pikes Peak Veterinary Clinic is polite, effective, comfortable and open avenue for communication. Based on your interactions with our personnel, it is evident that our doctors and staff are unable to meet your needs." Well I think the communication is not there. Otherwise they should be able to call me or stop me before I leave and tell me there is a problem, instead I get a letter telling me that they will not help any longer. During this process their customer services really is disappointing, especially to a customer that has been coming to them for 6 years. The good news, I am looking forward to finding Dr. Bonds office and working with her again.

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Joy Williams

I just had the worst experience with a vet that I have ever had. My foster Rescue was found and taken to this vet for chip scanning. I found the vet and our Rescue had also been contacted. Athe some point communication was lost and the vet assumed or was told the dog had been dumped. Upon clarification with the client that found him he never stated that nor gave that impression. Only that he saw the dog running on the street and in a drive way and an suv driving by. I was made to wait ato the counter for well over 30min while the receptionist walked back and forth by me at least 4x. When I finally asked what the hold up was I was told Tyler is handling that and waiting to hear from rescue. I then called the rescue who was clearly as confused as I was and has given permission for the dog to be released to me. Tyler then came to the front, without the dog, and stated that the rescue had given them my name but not permission...logically that doesnt compute. Why would they be given my name and if exact permission was needed..then why not clarify at that point. I go out of my way to open my home and wallet to rescue dogs. I sincerely was made to feel like a criminal and like I was a liar. The receptionist was clearly demonstrating an attitude towards me. I personally go to Bijou Animal. I have for 12 years. Never have I seen this treatment. I never even once received a smile from this lady nor did she inquire if I needed anything or attempt to explain what their confirmation process was. Never would I ever go to this vet,nor would I reccomend it. I left the office in near hysterics. One tech, I believe her name was Mel, took time to calm me. But this impression is lasting and horrible. I feel I will even stop fostering dogs.

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Aubri Noelle Wortley

I hate that there are so many bad reviews of this Clinic, because this is a wonderful place. Im new to the Clinic but my experience was excellent. They were extremely nice, and they took amazing care of my new German Shepherd puppy. Im only 17 and new to being a puppy parent and they didnt treat me like a kid, they answered every question I had and helped me out with anything I wasnt familiar with. I dont have very much money and they understood that, so they helped me break every thing down so that I could get the correct care I needed for my pet and still be able to afford it. I had to call the other day because my pup had gotten into the food of a dog I was dog sitting and he got kind of bloated and fat and I was very worried, but my first thought was to call PPVC because I knew they would be able to help me even if there was nothing to worry about and thats exactly what they did. The people that I talked to helped me immediately and at the end of the call I was at peace knowing my pup was going to be okay, all thanks to PPVC. It was nice to know that I could call them with my problem. Ive had pets in the past but anytime I had a problem, I always had to go to the internet or call a pet store and thats always confusing, so having a place to call it my Vet is very reassuring. The receptionists were very polite and even made me laugh. PPVC has a very homey and calming feel to it, I get very nervous around new places and people but I didnt feel nervous for one second at PPVC. I would absolutely recommend PPVC to anyone who asks. Thank you for taking care of my pup! :)

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Richard H

Our dogs, Levi and Kovu, have been patients here for several years. We always received outstanding care at a fair price. The most impressive thing to us is how much time Dr. Jaime Clevenger would spend during every exam to fully evaluate our dogs health. She was especially instrumental in helping our older dog who suffers from joint pain, by showing us exercises to range his legs. She clearly cares very much for the animals under her care. We recently moved out of the Springs into a rural area of Peyton and our older dog just had an episode where he could not move his rear legs for a few days. We thought rather than drive forty minutes into the Springs we would try to find a good veterinary clinic in Falcon, since our older dog would likely require more frequent care in the future. We chose what appeared to be the best option, but we were shocked at how poor the care was there especially compared to the outstanding care provided by Pikes Peak Veterinary Clinic. Sometimes it takes an experience elsewhere to fully appreciate the care and high standard of service you had been accustomed to, and perhaps had even taken for granted. This was the case for us. After our very disheartening experience at a money-driven veterinary service in Falcon, we fully appreciate the tender and competent care provided by Pikes Peak Veterinary Clinic and now realize the 40-minute drive is clearly justified.

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