VCA Aventura Animal Hospital & Pet Resort

Reviews 5

LI

Libna Farret

Rocco my baby yorkies, Checkup was due. We found VCA on yelp with great reviews and 10 minutes or less from my apartment. I called right away to make an appointment. I was also told if it was my first visit I would get the checkup for FREE. We all love free I would just need to subscribe on VCA webpage and I would receive an email with a coupon, must print or take a screen shot. The day of the appointment arrived 15 minutes early incase of traffic or if I needed to fill some paperwork. Which we did and I was also asked for Roccos shots records. I was not told to bring that information over the phone. Lucky me I had a picture of it. I believe I had to wait maybe about 10 minutes. Not bad. Customers kept coming in so I highly recommend making an appointment. When the vetenerian assistant called for Rocco and not me, made my day just cuz hes the patient. We walked in to the room and the cutest moment was walking straight to the wall with a big rustic black bore with Roccos name that said "Welcome Rocco". Everything in the room was so cute, puppys pictures and quotes. When the doctor walked in she introduce her self by the name Dr.Pet.. so cute... She first asked what was my concerns and reasons of the visit. I told her it was more about his teeth and breath smell also about his eye rash, he scratches way too much. She was really helpful and checked Roccos temperature, heartbeat and ears. She recommend brushing his teeth more often and making an appointment to remove some small stains on teeth. Other than that everything Looks great. When the appointment ended I asked if she could take a picture with Rocco and she was more than happy to. When I walked out we got more information for second teeth appointment. I was explain every detail and my options and prices. At the end of it I had to email my coupon. I gave it a four star for the reason that the end of the appointment one of the girls in the front desk seemed upset after I told her I had a first time coupon visit. She gave me an attitude about it that I didnt tell her when I arrived, which I did tell to another lady that was there before she was. Overall, I loved it and will continue going. With appointment...

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CE

Celeste Lencina

They only care about making money and not really your dog health. I took my dog for a checkout because he was coughing and even showed video of his symptoms. Doctor said it was a back pain and gave him medication which caused him to have a heart attack and next morning at 8am he died. I took my dog to them in tears asking why they gave the wrong diagnostic and to provide him CPR and what it caused me more frustration is that they asked me for $600 for them to proceed with the CPR! I can understand that people make mistakes and giving wrong diagnostic is a human mistake but I do not understand how rude and cold they acted when they asked me for $600 when my dog was not breathing and they took 10 minutes to decide what to do! I was in shock I could not believe that they asked me for money when my dog was dying. To make this worse after my dog passed away, the nurse did not even cover him with love he took him like a piece of garbage bag with one arm and carried him to the back like he was nothing. This place is horrible, I was expecting an apologized from the doctor who made the mistake and she never even called me to say she was sorry. I hope your heart tells you which decision you should take if you are thinking in taking your dog here. People and businesses who do wrong and are unethical will never be successful in life or in any business.

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A

A Private User

This is one of the worse animal clinics I have ever seen. If you dont care about your pets health then this place is for you. GOOGLE should let negative star reviews just for this place. When my wife and I went here they looked over our dog as it was time for his annual checkup. Well, they tried to sell us every product they could. NONE of which we needed. New tags, even though his current tags had 7 months more on them, some product for fleas and ticks, of which he has never had a problem with, oh, and still doesnt by the way. I dont like having to tell the vet I dont need something that they know is extra crap that is not necessary. They do have plenty of flat screen TVs in the waiting room, personally I would rather an animal clinic put more money towards animal care and less towards human conveniences. Lastly, they are not open late night, so if you have an emergency like my Mom did with her dog, you are pretty much out of luck. All in all, on the surface this place looks really nice and clean, but dont let the facade fool you, they need to keep impressing new customers by buying more flat screens, that comes out of your pocket when they pull at you heart strings trying to convince you your animal NEEDS some product they actually dont.

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JU

Julia Denniston

I had the unfortunate experience of losing my pet of 16 years this weekend, but I feel very fortunate to have found Aventura Animal Hospital to have helped me through it. First, they are one of the very few vets with Sunday hours and given that pet emergencies dont always happen Monday-Friday this was a blessing. They fit me in without complaint - I didnt have an appointment and had never visited the office before with my pet. The staff was professional and very compassionate and helped me with the difficult choice to euthanize my much loved cat. The doctor and her technician could not have been more caring or attentive or patient. As a side note, the facility was amazing - very clean and comfortable. Its clear money earned is returned to the business to offer a professional environment to their human and non-human clients! Some other reviews make note of high prices and "extras", but I found the fees to be very reasonable and no one tried to "sell" me anything - they were focused only on the business at hand, which was caring for my pet. If and when I find myself in need of a vet again I will definitely return to Aventura Animal Hospital.

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MA

Marce Lazarte

Personnel is nice, but I dont think the service is good. I took my dog for a check up after he threw up food with some blood. The vet told me my dog looked very stable and good, so it might be something he ingested. She suggested a treatment to stop the vomiting and fluids for dehydration, some blood test to check if theres something else, and leaving the dog hospitalized. My dog didnt need to stay in the hospital neither the treatment to stop the vomiting, the problem was the blood he threw up and I didnt really received an answer to that neither my dog was treated for it. The vet said she definitely needed to give my dog the injection to stop the vomiting and also the fluids... nothing about the blood.. I felt like they needed to find something extra to add to the bill, and that was it. This place is very expensive, youre not allow with your pet while being treated, and you will wake away with a pet still needing care. Go find somewhere else to take your pet.

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