Rush-Copley Medical Center

Reviews 7

MA

Mathews George

The billing department is horrible. They sent me a $1000+ bill in January 2017 without charging the cost through my insurance. Its hard to notice whether they process it correctly. I paid the entire amount promptly because they have a practice of denying future service if a previous bill is unpaid (irrespective of amount) and I wanted proper medical help for my wife and newborn. After careful scrutiny, I realized the situation and called the billing department. I was told that the amount is wrong and i overpaid almost 500 dollars and that a refund check will be issued, which will take 5-6 weeks. In Match 2017, I called to follow up the case, but was told to wait 2 more weeks for the refund. I called again in April 2nd week and was told that the refund will not be issued soon since my wife had a recent medical visit at the hospital and the refund will be issued only after they run the most recent costs through my insurance. For all my further questions, the answer was "its policy". #Rushcopley , For once, do the right thing and stop lying to your patients and customers. I will not recommend the hospital to others due to the below standard billing practices. In fact my sister is getting her pregnancy checkups from another hospital based on my recommendation. Also, one more friend doing the same. @RushCopley, #Rushcopley +Rushcopley

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Sean Scott

Since now one has reviewed this place, I will. We arrived with our daughter having seizures at 6:00pm. She had more seizures while in the ER waiting. I have never been so freaked out in my life watching my girl have seizures while no one is helping. I felt so helpless... I kept asking when they would see us. We were not seen by anyone until after 11:00. CAT Scan and a few tests and basically told us nothing. Her blood sugar dropped badly and we got it back up and they sent us home. She had a seizure again a few months later. This time, we made an appointment with our doctor at DuPage Medical Group and saw a Neurologist through Edwards Hospital. They sent her in for an EEG and verified something was wrong, and then went in for an MRI. Test showed an anomaly in her brain in the region associated with seizures. She is now on medication and is doing better than she has ever before. My other daughter had a head injury and when taken to the ER at Edwards, they took her IMMEDIATELY to a room and a doctor was already handling it. So, we went to a Rush Copley Aurora ER. Saw someone over 5 hours after we arrived. And they did not help with a damn thing after spending a ton of money. So, go to Edwards. The extra time it takes to drive, you will see someone much quicker. If I could give it negative stars, I would.

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Debbie Larson

On July 24,2017 I had gallbladder surgery. It was the first surgery I have ever had. No one enjoys going to the hospital but I have to say that there were a few very special people that made my first surgical experience a good one. To my wonderful surgeon Dr. Bloom, thanks for getting me into surgery as fast as you did. I appreciate the way you explained all that you did and for answering all my questions. To my precious nurses, Tamara (my girl) Gina, Kathleen, and Anna thank you all for taking such good care of me and for answering all my many questions. I was terrified at the idea of an operation but you all made me feel so at ease. To Patrick and Juliet my assistant nurses thanks for helping me through the tough times when the pain was so bad you still made me smile. When I rang that call bell you always came to my aid. I so enjoyed all our conversations. I will never forget all you special people and all of the care and kindness you showed me. May God bless you for helping me through this very scary time. Love you guys Deb Larson

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Yuro S

Great help, great information, always quick to get you in. When you walk into the Emergency room, they handle it as two departments. Express Care and Emergency. You will be seen accordingly. A lot of ppl come here so it may be packed at times because other hospitals in the area dont cut it. Mercy/Provena/whatever it is called now is always slow and play around with time. If you arent making them money they will have you sit around in pain, and when your bill comes, there will be charges that dont make sense. Rush Copley handles you as you come in, sees you all the way through, and unless an emergency comes in you are out pretty quick. I recently went in for gall bladder, they had it out the next day after putting me on meds to take away the pain. They watch you around the clock and tend to you really well. I would not hesitate to come here at all. Great people, friendly nurses, firendly helpers and aids, and they are enthusiastic to help you.

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M Henry

Rush Copley overall is an amazing hospital when it comes to the nurses and doctors once youve been admitted. However, in the ER it is an entirely different story hence the 4 stars. I took my boyfriend to the ER for obvious appendicitis. They did the right thing for prioritizing his abdominal pain and he was quickly retrieved by what I assumed to be a nurse. The nurse did the basic vitals and then decided an IV was required. However the bimbo #1 allowed him to have his arm flexed, #2 did not palate a vein first, #3 the tourniquet was placed far too high on his arm, #4 she wiggled and repositioned the needle in his arm for about 3 minutes before he got nauseous (DUH!). Then,she FINALLY allowed another nurse to try.The second nurse took 1 second and popped the IV right in. However once he was admitted the care provided was expeditious, professional, and warm. The nursing and room service staff were all social and genuinely caring.

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Chas M

Never again! Brought by ambulance twice in past 10 years to Emergency Room. 1st time I was admitted for 3 days for a kidney stone that required no surgery? Just weeks ago the ER doctors agreed I needed 1-2 surgeries they called the on call surgeon but since it was Sunday, he didnt feel like coming in & told ER doctors to have me driven home then return the next day to his Office & he would reexamine, admit me & schedule surgery! I was sent home with pain medicine & called my PCP who was outraged, I had to take another ambulance to St Joseph Hospital where I was admitted immediately & had both surgeries by that morning with good nurses & surgeon who did a great job before and after surgery. I will never again trust Rush Copley with my health as it seems they only care about having "weekends off and billing extra charges" even if they are "on call" and youve arrived by ambulance in need of surgery.

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Emily Garrity

I delivered my daughter here they placed me in a wonderful room. I was going to be induced at 5 pm but didnt get in till 2am but it was worth the wait. Wonderful nurses and doctors they care about you and were by my side helping me the whole time. Its very clean here as well. Only bad thing i was on the phone with them on and off for 5 months trying to figure out my bill because they kept losing my information. I even went in to see if it would be better but no luck they still didnt save any info they needed. The billing department has no idea what they are doing my bills ended up going to a collection agency where they helped me fix the problem that i talked to the hospital about for months. "They didnt have my insurance on file even though i had given them the information every time i talked to them." I would have given 5 stars if it wasnt for the billing department.

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