Commonwealth Regional Specialty Hospital

Reviews 3

A

A Private User

Terrible experience here. I was warned away from it by health care professionals and co-workers in the area but my family physician ended up sending me there (even he had reservations about it and, after my experience there, apologized for it). I am NOT a difficult patient but, even if I was, there is no excuse of the "care" that I received here. I was neglected by the nursing staff...apparently the hospital administration does so little about problems that, even when a patient can see the nursing station and the staff gossiping rather than answering the call button that this occurs regularly. The doctor was abrupt with me on Saturday morning, telling me that the irregular EKG was not indicative of a heart attack and then left with no further explanation. I asked a nurse to contact him about me checking out or getting more information and the response was that I probably couldnt speak with him because "the doctors just breeze through on the weekends" (her exact quote) and that I probably couldnt speak with him until the next day. My family visited several hours later and I decided to leave since no one had told me anything further. The nursing staff tried to intimidate me with dire consequences to my health if I left but couldnt explain what other tests or procedures were to be done. I forced the issue and, seven hours after my request to speak with the doctor, he called...but only when I told the nurses that I was leaving and started gathering my belongings. He was petulant and unhelpful, making the same threats and telling me that I should really be in ICU with an insulin drip (though why I was NOT after 24 hours in the hospital and under his care, I do not know). I left and went home where I hydrated myself (I was extremely dehydrated and was given no IV fluids in the hospital until I had been there nearly a day) and felt better the next day. Monday I visited my family doctor and explained what had happened and he apologized, telling me that my experience was not uncommon. I complained to the hospital and they wrote back that they had "investigated thoroughly" but did not actually address any of the points that I had complained about, simply sending me a generalized letter that vaguely implied that I was somehow at fault and didnt understand their procedures. I wrote back, pointing out the many flaws in their letter and also requested that someone call me to talk about the treatment that I had received. To date, no one has contacted me. Apparently poor treatment complaints are handled by what is essentially a form letter and the matter is dropped.

RA

RAWRFox

ER is absolutely terrible and should be fully restaffed. No known parking for the main part of the hospital, according to staff. Labor and delivery as well as recovery are absolutely amazing beyond explanation. If only the whole hospital were run by such wonderful staff.

RO

Ronald Riggs

caring, compassionate, nursing in this healthcare environment is rare. Not here; its the standard by which long term facilities should be measured. Clean, helpful, serious about their profession, and yet Southern sweet dispositions.