Heartland Health Care Center-Canton

Reviews 4

RO

Ron Reagan

I have 6 pages of complaints against Heartland of Canton. For my wifes stay there, we informed them that she is allergic to lactose, rice, pork and turkey. Also that she has no teeth and can only eat soft foods. Guess what? They continued to feed her the items she is allergic to, served crispy hard foods that she cant eat, and it was cold! Coffee was cold, soft drinks and water HOT. They really have it backwards! I had to bring her food from home so that she didnt starve while there. They never replaced the food she couldnt eat, even when they said they would. Nurses changed the schedule of pain medication to suit their shift wishes, not the doctors orders or didnt deliver them due to shift change. The other shift thought that she was already taken care of. NOT! Nurses and aids take 30 to 45 minutes to answer call bell. I had to take my wife to the bathroom myself one day and no one ever showed up to answer the call. She couldnt wait anymore than an hour to go to the bathroom! They still owe us a replacement check for $200.00. My fault, I lost the check behind my file cabinet and didnt find it until it was expired. I called their business office. "No problem, just send me the check and I will have it replaced for you." Three months later, nothing. No phone call, no letter, no check. I will update this when and if I get the check. Recommend? No. Dont send your loved one here. There seems to be only one or two nurses there that really care for their patients. Its just a job for everybody else, where they can get away with NOT doing their job. And if you really want a financial headache, then go ahead, use their services. Like another poster said, the positive posts here are probably fake because we never met anyone there that was happy with the service or care provided. Guess we should contact the state licensing agency.

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D

d sander

After 4 weeks.... PT and OT staff are v good (4 stars) Nursing and medical care is poor (1 star). We were on the 2nd floor that is set up for patients that need more care. Overall takeaway is that I dont feel my mom was well cared for and in some instances didnt feel she was safe. Changed the pain meds without notifying family and dont monitor pain levels. Poor communication. No single point of contact for a patients care, multiple people assess but no communication or coordination between them or with the family. You pretty much need to be there 24/7 and sort things out yourself. Multiple times have found my mom had the oxygen cannule in her nose but the staff did NOT hook it up to the oxygen machine!!! RISK. Let prescription expire and then have to fax to the dr on sat night, delaying meds. Poor process creates crisis and stress for staff, patient and family. Meds changed without informing family or set up differently than agreed in discussion with nurse practioner and Dr. Poor process all around. No orientation on meal options or that you can file a written complaint Some of the staff are v good but many lack compassion or motivation to give patients good care. When u present them with an issue you are likely to hear excuses and "I wasnt working that shift" vs plan to fix. Appalling attitudes at times. Spoke with Renee and left msg for nicole. Little or no response or improvement. Need to post patients PT and OT schedule in the room. Aides and nurses are completely unaware and we were told the aides should be getting her ready for OT. Probably a ok if u are independent and just need rehab, but do not recommend for elderly patients with some memory issues, dementia, etc.and or anyone that needs more than very basic medical care.

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KA

Kathy Wiseman

I was discharged yesterday from this facility. My departure typified my entire stay. They handed me some papers ( my discharge instructions) did not review them and asked me to sign. I did sign, but I was careful to write down the fact that the instructions had not been reviewed. The nursing assistants are terrible. It took 5 days to get a wash cloth and a hand towel. I finally stood, with my walker, at the nurses desk and asked everyone who went by if they knew where I could get the towels. After 15 minutes the nurse behind the desk opened a drawer (didnt even have to stand up) and handed me the towels. I accidentally spilled my juice and asked for help. The folded the sheet over the wet sheet and left it. The tray was left dripping juice and I did not get a replacement breakfast. This is just a couple examples of the poor care I received from the aids. It also proved to be almost impossible to get my prescribed pain medicine. One day, after waiting 3 hours and numerous calls to the nurse, I crawled on the floor to get the medicine. A couple of the nurses were outstanding, Teh and Heather on the night shift. Everyone else was there just killing time until they could leave. The food is horrendous. If you plan on putting your loved one in this facility, plan on bringing in meals. The food there is uneatable. The case worker Pat is also terrible. Did not assist me or bother to give me an explanation. If you can believe it, I had Blue Cross trying to approve an extra week and Pat would not fill out the paperwork. I still dont understand why they didnt want to accept my money. I guess it was a lot of work to fill out the paperwork. Pleas think carefully before you place a loved one in this facility.

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MI

Mildred Yancy

I can see the therapist fantastic the nurses are good but thats it the food is horrible trying to get someone to help you is almost impossible I have asked 5 days interroll if not more because they feed you from 11 two six it night for dinner I am a patient where I must eat some type of snack a half a sandwich anything they have done it once in two weeks since I have been here that I did not have to ask for Im supposed to be drinking Ensure Im lucky if I get it once a once or twice a week I dont know if its the the nurses aides are who it is or the kitchen that does not know how to do their job the food is the worst I have ever eaten in my life I have never had a hot meal here yet then I hear that my roommate is going to a private room I have been on a list for a private for two weeks they say the other part of the hospital is good they make sure you have your hot meals and make sure you have everything you ever needed for some odd reason this part that Im in the ignored Ive Been Told and retold The dietitian in the kitchen its been told I have personally talked to dietitian and it does not help they do what they want to do and no matter what you say or do it doesnt help like I said the therapy here is fantastic its helping me a hundred percent the nurses make sure I get my medication on time but thats about it I might as well be on my own then in here

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