Lake Animal Hospital

Reviews 10

KE

Kenny Kolberg

I have been taking all three of my dogs here for over 5 years now. The veterinarians are wonderful and truly love the animals. The issue is the front counter staff. The lack of compassion is horrendous The doctors are the reason we have not left to this point. My wife and I have spent plenty of money on our pets, as they are family. One of our dogs recently became ill. My wife called in to see if one of the doctors could see him? She was notified when she arrived that it would be over an hour by the front desk staff, which consisted of three ladies. No issues there, my wife took our dog for a walk to pass the time. My wife returned and one of the ladies at the desk said no doctors would be available now for an additional hour. My wife asked what changed and why she was told to wait and come back in an hour? The lady copped a major attitude thought brought my wife to tears. I wonder who in their right mind hires idiots like this. It is enough to stress out both the family, as well as the pet when visiting the animal hospital. I will assure you this, if the woman with tight curly hair is up front, turn around and head elsewhere. The place does not have a modern web site, or I would include her name. Lake Animal Hospital does have one lady working worth giving credit to. Her name is Donna. I am sure this place makes enough money to lose us as customers, but enough is enough.

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Lyndsay Pauler

Well what can I say about Lake Animal Hospital in Painesville Ohio: alot actually. The veterinarians are very knowledgeable and have always treated all of the animals that I have owned or co-owned with a great amount of care and compassion. Certain staff leave something to be desired. Every single time I call I am either greeted with a constant busy signal or when someone does answer the phone they immediately put me on hold and do not greet me first. When they do greet me, it seems to be there so mission to get me off the phone as quickly as possible and to answer all of my questions in a most incomplete and rude manner. After receiving this treatment from the staff I have cancelled any and all future appointments and have moved my dogs care to another Veterinary practice. After having years of personal experience with this place and a relative of mine actually worked here for a while on a part-time basis part of me will always be sad to leave but there is an even bigger part of me that is glad that I left because I will not tolerate rude people.

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CO

Colleen Miller

Today I had to Euthanize my cat and when the vet took the her back we sat there waiting for the doctor to come back in because I thought they would talk to us. He didnt...they actually didnt even know we were still there until someone came and was going to put someone in the room.Then we asked if we could have samples of flea medication and he said sure so...he gave 3 adult flea medication and 1 kitten and put it in a 6 dose box for each and charged me as if he gave me 6 kitten and 6 adult cat boxes I ended up handing them back and walked out...mind you I am already upset and I cant even think and Im just flabbergasted. I been going here for years...and nothing like this has ever happened to me. I am upset and will definitely be finding another vet after this whole incident...

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MI

mike comella

We cannot say enough wonderful things about this vet hospital. They took us in same day right away when I called our puppy was ill as a new patient. After exam she was diagnosed with parvo. Spending 9 days in the hospital she is a survivor. We were treated like family - Dr. Crouser took her under his wing and we are forever greatful. He would give us phone calls throughout the day with updates even after hours. I believe she is a survivor because of the top notch care she received they never let her give up the fight as well as they never lost hope. The whole staff couldnt of been more supportive to our family. We thank all of them.

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Barbara Bauer

I have now taken three of my four dogs here, and each time Ive had a great experience. They are definitely busy, but as someone else said, this not a drive through. They see a lot of pets, which means they can schedule you in on short notice, but you will have to be patient once you get there. Ive seen two different vets, and both were extraordinarily caring. I have an older dog who is very, very difficult to deal with when he feels threatened, and the Dr. was able to put staples in a wound on his tummy without a fuss - that speaks volumes :) I could not be happier, and believe me, Im picky about who treats my babies.

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A Private User

I called around to check prices at other area vets and this place was way out of the normal charges. Then when I questioned the young lady on why they were so much higher she told me the customer that I should just go some where else to do business. Now we all know as a customer a business should never say that. They wanted $36.00 for office call,$85 for neuter and $40.00 for shots which is $61.00 higher than any other vet from Euclid, Ohio to Ashtabula, Ohio and believe me I called them all checking prices!! They may be good but to over charge people is just being plain greedy!!!

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VA

Vanessa Dunne

Needed to get my kitty in last minute because she was really ill. They were visibly very busy, so I didnt mind waiting about 20 minutes. The doctor was very kind and explained everything very well-- incredibly thorough and compassionate. Moving forward, the doctor gave a few options to act conservatively or aggressively. I left feeling very good about coming to Lake Animal Hospital, knowing I was provided with options in terms of testing and a plan of action to help my furbaby. Hoping my kitty feels better soon. Thanks!

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Martha Marsh

I have taken my pets to Lake Animal Hospital for almost 30 years. Every vet is caring, knowledgable, and kind, as are the support staff. From puppies to old souls who are on their way out, you cannot ask for a more professional or better office for your fur person. After my husband died I recieved a condolence card from them, but discovered it was for a dog they had treated until about the same time. How wonderful! Highly recommended.

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TI

TIM Pasternak

I have used this vet for 6 years for my dogs and cats. They are very nice people and the prices are quite fair compared to the other vets in Mentor. I didnt realize I was getting raked over the coals by my old vet near Lowes. One of my dogs got sick and lakeshore animal hospital diagnosed him and got back him all fixed up. I have no complaints. If youre looking for a great vet, this is the place for you and your pets.

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Amanda Harbath

They are always nice and caring. Fees are lower than most. They work with you to save money and truely care about the animals. They saved our cousins dog that swallowed a fish hook when their regular vet wanted to put her down. They have taken us quickly with emergencies. Most of the bad reviews are older and we highly reccomend them as we have never had an issue with them.

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