Oak Hills Animal Hospital

Reviews 7

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Sally Morehead

We found an injured dog on the side of the road. We knew that this vet clinic was nearby and so called ahead explaining the situation. We told them we found the dog, that it wasnt ours, and that we wouldnt be able to pay. We were calling mostly just to see what our options were for locating the owners, since the dog had a collar on that had only the rabies license tag. We were told by the receptionist that we should bring in the dog anyway so that they could look at it. We said again that we couldnt pay. She said again to bring it in. So we did. The dog was moved inside the clinic and we were waiting in the lobby when the vet Dr. Hill came out and began yelling at us, saying that we were wasting his time bringing in an animal we couldnt afford to pay the medical bills on. He told us the second we bring it inside, we were responsible for the dog even though we brought it in to find the owners, and told them before we ever arrived we couldnt pay for its medical bills. He eventually stopped yelling and went back to help the dog. He let that dog suffer so that he could yell at us. Eventually the owners were found and arrived. We told them to take the dog to a different vet, because we knew one that would do whatever the dog needed and would work with them on payment - a vet that wouldnt leave the dog in pain so that he could come out and yell at the people who rescued it. They didnt heed our warning and left their dog in the care of this vet. We heard them later talking to the vet and the vet promising them he would be flexible with them on payment and do what was needed to help the dog. Well, we just received a call from the owners saying that Dr. Hill is now refusing to be "flexible" with the payment. Because they couldnt afford to rack up more charges with him, they asked to take their dog to a different vet. Dr. Hill wont allow them to take her to a different vet, and wont even let them pick up their dog at all until they pay him $700. He will not be flexible with their bill, and wont even accept a payment plan. I understand needing to be paid to run your business, but do not trick your customers into accepting your services by promising them you will help them and will be flexible with them, and then later hold their dog - their family member! - hostage as collateral for a payment. Shame on Oak Hills. Especially Dr. Hill.

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Allyssa Porter

Our poor kitty had an upper respiratory infection over this past week. Dr. Hill was really informative and sent us home with antibiotics. Unfortunately our baby was already losing the fight. We brought him back a week later because he wasnt eating well and ended up having 2 seizures. He stayed one night and most of 2 days. The staff was never once annoyed even though I called 5-6 times a day both days with questions and asking his status. I knew we wasnt doing well at all I felt the need to go see him or see if I could pick him up. My boyfriend and I went and saw he was not in good condition. The technician handed him to me and I asked about him being euthanized since it was clear he was too far gone. Right after I asked he looked at us both, he twitched his little feet, his pupils got big and he had passed away in my arms. The whole office was crying and the doctor was really upset as well. We all knew we had done everything we could to save him. Theyre willing to work with you and work hard for your animal. Our baby couldnt be saved but I know they tried their best. Thats why I will definitely go back with other animals in the future. Its a very homey vibe and the staff is friendly and very caring. I would suggest them to anyone.

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Craig Werneth

Very expensive. ..... my dog max went in for skin irritation and stayed overnight. I got charged $600 dollars for test and steroid shoots. I got charged 2 days boarding and 1 day hospitalization. Wow doesnt make since. Also when then weight him and and he first got on scale it said 105lb. Then lined out at 100 lbs. So we they gave me heartworm they charged me for large dog up to 100 lb and a small dog up to 25lbs. So a second pill because she said it was 105lb. Told Lady at desk that I was charged the 2 days board and 2 hospitalization and she said they are the same. So I got charged 3 days when he was there 1 day. And was told I would only be charged 1 day. He was ready to come home before lunch and she said dr. Is at lunch need to wait on him to get back. 3 hours later they call me. Dont take your animal here they are unorganized and charge u what they want.

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Tom Rau

I have been using Oak Hills for over 7 years now. I live in San Antonio, but had a friend tell me about Dr. Hill. This was the best find for my pets ever. I have taken both cats and my Golden /Choy mix to him. If you want a Vet who is willing to take that extra time explaining everything to you look not further. I hate to say we lost our puppy this past spring at the age of 16, and I could have not imagined someone who was as understanding, sincere, caring and compassionate as Dr. Hill and his staff. They have always been so gentle and professional, but at this point having had to say good bye to my best friend I felt as if they all felt my pain. I will never look somewhere else for a vet as I have the best vet and staff in south Texas.

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Tommy Detamore

Dr. Hill has been our one and only vet for the past 15 years. You wont find a more knowledgeable and compassionate vet anywhere. Many times we have called him in a panic on Sundays and holidays with some emergency, and he has never failed to save the day. He and his competent staff have also worked us in for appointments at the last minute, and stayed late to be able to see us and our pet. In particular, Dr. Hill has always had good advice in the areas of disease and accident prevention. Life in the country with animals can be fraught with danger, but he always has a good tip or two for keeping animals safe and healthy. He clearly puts the animal first. AAA+++ !!!

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A Private User

Ive taken all my dogs, cats, goats, and horses here and highly recommend the clinic. They are very thorough with the care they provide taking the time to explain situations and what is happening with ALL our pets. All the staff has been very helpful in educating us and even answering our phone calls. During the course of time weve been visiting the clinic, I have lost two dogs to natural causes. The clinic staff has been very considerate of our circumstances and make appropropriate accomodations. As a military family, we have been to MANY vet clinics across the country....this one ALWAYS treats you with respect.

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Jean Wilson

I honestly do not know how anyone could give this Vet any good reviews. I would like to warn anyone who goes to him to go online and review recommended doses for your pet and size for any medication prescribed. He has over medicated animals in the past. If you have not lost any animals, you are very lucky. I would also question any diagnosis you get. If something doesnt seem right, please go get another opinion. There are a lot of great Vets in this area. I am only writing this review for anyone who truly loves their pets and considers them to be a member of the family.

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