Converse Animal Hospital

Reviews 5

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Chris Nutting

My fiance took my 13 week old pup there for shots, they where told we did not want him to receive the lepto shot. Because hes mother has a severe reaction to it. It was noted in his file. The assistant giving the shots mistakenly gave it to him. She was honest and truly upset she had made such a mistake. The clinic did give my lil buddy a shot for pain. But about an hour and half later he started having reactions to the shot, throwing up, in a lot of pain and a fever of around 109 he was in a large amount of distress. She called the clinic back and the person who answered could hear the pup in pain and said she would have the vet call right back. An hour and half later my fiance calls back again person answering phone is shocked that the vet had not called the the phone beeped in and was the vet. She said the vomiting concerned her but that we had 20 min to get there because she was leaving at 5 and aftèr that we would have to take him to after hours emergency clinic. Very distant and seamed to be more concerned about going home than the well being of our pup that was sick because her clinic have a shot we did not want to give him to have and it was documented. Lucky for them when I got home from work at 8pm arox 6 hours later he was still in pain. I stayes up worring and checking on him a lot. We will NEVER USE THEM AGAIN!!! Thank God he was was back to normal in 2 days. And the truly sad thing is we never got a call to inquire if Axel was feeling better. All I can say is it iss great he got better if I would have had to take him to emergency clinic they would be paying a bill and if worse would have happened ,it would have been bad, we had been going there for years a shame that a vets attitude and lack of compassion will cost them in the end because our three Bostons wont be back.

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renee fabian

OMG you can expect the general staff to be incompetent, however the doctors are so stupid I will never return. I could go on and on- I was given no pre surgery instructions for diabetic dog until I asked about it- the doctor is incorrect that tramadol is a horrible drug with bad side effects as tramadol is well tolerated by dogs and plenty of vets prescribe tramadol as a better alternative to anti inflammatory drugs that ARE horrible drugs for dogs. the doctors here talk down to you and fear anyone who has done the homework. these doctors are intimidated by critical thinkers. I suspect they hate the internet because it empowers the customer to knowledge of correct health care. the doctor also told me human insulin is better for a dog than vetsulin which is total nonsense- vetsulin is conducive to a dog diabetic and human insulin is not- as a doctor she should know that- my advice STAY AWAY finally ,the same doctor told me to let a melanoma sit there on my dogs skin- hello- a lay person knows if you let a melanoma sit there without being removed the cancer spreads rapidly- just mind blowing now they have refused to give me a itemized bill that i am entitled to know what I was charged for it is deceptive trade practice to refuse to tell me what I was charged for they are being sued for dtpa this week

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tammy luce

After using this place for years I took my 13wk old Boston puppy in for his shots. I had told them I didnt want him getting the leptospirosis vaccine bcuz his mom had a horrible reaction to it!! They put it in his chart and I even asked the tech b4 both shots he wasnt getting the lepto shot and she said no. Minutes later as Im paying she walks out w a syringe and a concerned look on her face and informed me she DID give him the lepto shot!!! I was furious!!! She gave him pain meds and I left so pissed off I could barely drive home. After an hour or so he woke up screaming!! Ive never heard such a sound! I called them back so upset and was told she would tell the vet immediately. Well after a hour I called them back and the vet acted like it was no big deal and came across very cold hearted!! I was told to bring him back in but she said she was leaving in 20 minutes?!! Advised me to take him to their emergency clinic!! Needless to say Ill never take my dogs back there again!! Shertz Animal Hospital talked with me for over a hour on the phone and thats where Ill be taking my babies from now on. Sad that a vet couldnt stick around when they were the ones who screwed up!

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Brenda Martinez

I was once empolyeed at this location and was only there for maybe a week or 2 if that. In that short period of time I saw first hand how not one but 2 technitions were miss treating 2 patients. 1 was a younger girl with glasses. She had a white pitbull puppy that was there for some kind of treatment and was being dropped off. The puppy was scared maybe between 6-11 months. Did not want to walk on the leach and instead of guiding the dog to try to walk she slaps the dog for not wanting to walk on the leash. The 2nd patient was coming in to get a drain tube removed from its face. I remember the owner was some type of coach at East Central. This dog was handled by a senior tech. She had "help" from another tech. The helping tech really wasnt helping much because the dog was still moving. Then the senior tech slaps the dog, the dog stops for a min and she pulls the tube out. As I was standing there the mamager was also there next to me so dont know if she saw it or not. I have worked at clinics that are not AAHA certified and see them treating their patients better then this. They have cameras so hopfully they can be played back.

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Andrea Mendoza

Went to the vet because my dog had dry skin and had scratched himself severely. A rude veterinarian attended my dog. She didnt seem concerned and seemed rather annoyed. Im surprised she even bothered to tell me what was wrong with my dog. She didnt even offer an option on how to treat my dog and I had to ask her instead. When she said that my dog could be treated she didnt tell me how. She only spoke to me for not even five minutes and then she left. I waited for fifteen minutes for her to come back. She never came back and instead someone else was sent to me. This other person gave me the invoice and told me that that was it. I had to ask why I was charged for the amount I was charged and what exactly was listed on the invoice. The first vet didnt tell me anything and the second one only did because I asked her. I was told to schedule another appointment to come back and check that my dog was healing how he should. Im going to cancel the appointment and take him somewhere else. If the employees here dont care about their job then they shouldnt be working here.

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