Guadalupe Animal Hospital

Reviews 3

RE

Rebekah Schwartz

My fiance and have been going here for about 2 years now. The vet has always taken wonderful care of our kitties and to avoid us having to spend money he teaches us how to care for our babies at home. Ive never once thought the vet was rude or cruel at all. He just cares so much about the animals and Im sure he deals with a lot of ignorant pet owners as I have read the other reviews. Most pet owners dont know what they are doing and are very used to the money sucking vets who dont give a crap. But he wants to make sure you can do all this at home and avoid going to the vet in the first place which is your responsibility as a pet owners. Vets are not miracle workers. They can only do so much with an animal that has been mishandled such as our precious cat Tovar. I wish with everything in me I would have moved out of our current home sooner and he wouldnt have died. We got him to the vet to late and this kind hearted man made our precious kitty as comfortable as possible. Our cats now have lung cancer. Which isnt just easy for them to develop. But there is so much air pollution in the house. My fiance and I do not smoke. I trust this vet to always give me honest answers. And he has ALWAYS been consistent about that. I just wish I would have brought the cats in sooner and done that x ray months back like he suggested. Please when you read the negative reviews here none of us actually know the whole story or the pet owners actual involvement in the death of their pet. Most of the time it is our fault that our pets dont make it and with my experience with this clinic I cant bring myself to believe that in these cases it was this vets fault. I cant tell you how many ignorant people I have seen in the waiting room and they dont even realize they are mishandling their dogs and some of them even doing things that cause severe anxiety. I even had a lady tell me that she thought this vet was racist because he didnt offer her a tissue because her cat scratched her and she didnt want to come back the next day because her cat would hide from her. You cant blame the vet when clearly most the people Ive seen walk into that place arent even handling their pets correctly and some of their pets dont even like their owners. And of course because they dont want to take responsibility for their lack of knowledge and learn from it. its just easier to blame the vet. I just want to thank the doctor for everything he did for our baby. And Im so grateful for his kindness and giving us plenty of comfort. Even though both the vet and I knew I had failed as his mama. He still was there for us through that most painful experience. Answered all my questions and kept me on track with the process and what we will do next. He even refunded a lot of the money we spent because he wasnt able to do the surgery due to Tovar lugs already being damaged beyond repair. And I want to warn other cat owners. Cats are AMAZING AT COVERING UP ILLNESS. If your cat starts doing ANYTHING out of the ordinary. Fighting or peeing in places they dont normally pee. Take them to the vet right away. Tovar was only mildly wheezing from what I could tell and I just hoped he could hold on till my fiance and I could move. But.. it was worse than we thought and he died miserably because of it. I encourage yall to take responsibility if you love your animals. Tovar shouldnt have died like that he was barley two years old. I just want to say thank you Dr. Atalla Ishak!

LI

Liz S

My dog was suffering from heatstroke. SHE DIED 24 HOURS AFTER HE SENT HER HOME WITH A CLEAN BILL OF HEALTH. Initially I was impressed because the doctor and receptionist came to my house (close to the clinic) on a Saturday after the clinic closed to pick up my dog because she weighed 50 pounds and I couldnt transport her to the clinic. He told me $75 for the exam and $350 for IV treatment until Monday. He barely speaks English, the receptionist had to translate. On Sunday he says my dog is doing great and eating and has us take her home at noon, plus he wants to charge us $90 more. She was doing awful, wouldnt eat or move. We called and told him and he said put honey in her mouth for glucose and reassured us she was fine. We didnt have any more money to spend so all we could do was hope for the best. SHE DIED 24 HOURS AFTER HE SENT HER HOME WITH A CLEAN BILL OF HEALTH. I called the next day and first he blamed me for not asking him to check up on her - saying it would have been free (well thats easy to say once the dog is DEAD! He never offered that on Sunday when we were telling him she wasnt eating or moving) and acts like hes all generous waving the $90 extra charge. In summary, he charged me $350 for IV treatment until Monday, 2 whole days, but he only treated her overnight until noon Sunday. So he didnt even do what he said we were paying for, plus he totally didnt care about the well-being of our dog, which led to her heartbreaking death. It is really hard for me to write this, her death was a very very difficult and heartbreaking thing. Plus I dont enjoy tearing the doctor down but people need to know that THIS DOCTOR DOES NOT CARE WHETHER YOUR PET LIVES OR DIES.

RA

Rachel Fletchall

I will never take any of my animals any where else ever again. I have been to vets that over charge for simple things like shots. I have been to vets that could care less if your family member dies or not. Yes my animals are my family members. But when I took my cat in before Christmas in 2015 and was told that he wouldnt make it through the night because he was in such bad shape. This vet and his staff never gave up on my sweet boy. He was in a lot of pain and they had already told me how bad it was. But they did absolutely everything in their power to save him. And for that I am forever in debt to them and forever loyal. He made it longer than expected because of them and he made it through Christmas so I could spend some more time with him. And I know he didnt want me to be sad on Christmas. 3 days after I had to let my angel fly. And I have never wittiness a staff or vet or anyone for that matter to be as upset as I was about losing my little furry prince. They didnt know what that cat meant to me or the story of how a I found him but the treated him like a old friend they had know forever. They go above and beyond. And I know for a fact my baby didnt go in any pain. I know its been two years and Im really late on posting this, but it takes strength to talk about one of the worst days of your life. But I felt the world needed to know how amazing these people are and how much of a blessing that they were and still are to me and my family. Thank you for what you have done and everything you will do.❤