Coleman Veterinary Hospital

Reviews 5

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Tyler Rawle

I have never, ever been so disrespected, embarrassed, humiliated in my life. This is nothing against Dr. Coleman. Im sure he is great. This is about the young receptionist. A lady and her dog were walking in my back yard this morning. My dog saw the lady, and ran up to her dog. My dog has never in his 7 years acted aggressive towards another dog. The lady started screaming and pulling her dog away, which was acting aggressive towards my dog. She was dragging her dog on the ground, while my dog was running around it in circles pouncing around trying to play. After the lady got her dog under control, the dog had a scratch on its side, and its nails were bloody. We told her we will pay for the damages because my dog was not on a leash. She took her dog up to Coleman Vet Hospital and they said he will need stitches. I decided to go up and make sure the dog was okay, and to ask to Dr. if the scratch was really from my dog biting him, like the women said. As one of the ladies was explaining the injuries, the young lady at the receptionist desk said, "Im going to intervene here because a German Shepherd attacked my dog last week. You have to pay the bill and youre not getting out of it. I know what youre trying to do and its not going to work." While she is saying this, Im standing there with my wife and about 5 other people in the waiting room. I started to explain that Im not here to argue about the bill, because Im paying it. I know its my bill because my dog was off his leash. As I was in mid sentence, she said "Wait, Im not done talking." As I started to explain that Im going to pay the bill and that Im only here because I need to know if my dog really did bite the other dog, because we have other dogs and I need to know if he really is aggressive. She got up, walked to the back and slammed the door in my face. I can honestly say, Ive never been so disrespected in my life. My wife was bawling in the waiting room because of how rude this lady was. All I wanted to know is if my dog really bite her dog. I was not trying to get out of the bill that I knew I had to pay. For her to assume that I was, was just a huge slap in the face. I will never, ever allow any of my dogs or family members dogs to get near this place again. Look at the reviews Dr. Coleman, and you will see other customers that say the same thing about this receptionist. I have never been treated like this in my entire life.

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Robert William

Coleman is awesome. Ignore all the people bitching about receptionists, who cares? They have always been no nonsense and thats just the way it is. Coleman himself is great and very knowleglble and definitely loves animals. There is a reason they are usually 2 to 3 weeks out for appointments (Im not even kidding, I called for an appointment to get my puppys third round of shots early June and the soonest appointment was July 21, 2016). They seem to have a standard rate for prescription meds regardless of what you are getting. Also they are the only vet that doesnt require an exam before they will vaccinate! All other vets in the area require a stupid "exam" before they will do anything at all and its a charge of $40-$60 depending who you go too. Much like "the bird is the word" the exam is a scam. I believe they are actually a little more expensive for shots compared to others around here but for more serious issues like surgery and etc they are absolutely the least expensive vet on the planet. Its absolutely true that they dont nickel and dime you like all the others do and they are up front/honest about whats really needed or pure nonsense. Like heartworm for example. They told me they would be more than happy to sell me heartworm medication at a somewhat dear price, but that heartworm is exceedingly rare in Utah and Utah County because the mosquito that carries it is virtually non existent in Utah. Everyone else will push heartworm meds on you like its a five alarm fire. To sum up, Coleman is awesome. Ive never had an issue with reception but should I ever in the future I could care less! All the other reviews dissing the people at the front desk, whaaa whaaa little babies need their ba ba for nappy nap time? Bunch of children my Godfrey.

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Annalee Sorensen

have had some negative experiences with the Coleman Veterinary staff. I took my new dog there to get his shots done. He was very scared and Dr. Coleman decided to wrap his leash around his mouth as a muzzle instead of putting a regular muzzle on him. My dog was so scared he pooped all over. He didnt weigh my dog, nor really examine him. We got the shots and left. I have taken my 2 puppies there to get shots and they did ok. Again, no real examination done. We moved and had to get their vet records mailed to us for he new vet. I had to call multiple times for them to finally send it. I then had to call back because I had forgotten a vaccination record for my dog. I asked 2-3 times and they never sent it. The receptionist was really rude anytime I asked her to mail the info. I finally had to have my husband go and pick it up. They also put the day he picked it up as the vaccination date that it needs to be renewed on. I have only a general idea of when his shots are ACTUALLY due. Pay the extra $10 and go to another vet who actually likes dogs and will do an examination. There are plenty in Utah County that are only a little bit more. I wish Id been wiser.

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Lisa Kuhni

Everything the reviews say about the receptionist at this office is true. After reading the reviews I figured I would be OK because the vet sounds so great. Brandy, the receptionist, doesnt seem to understand the concept of customer service, or that the people calling are bringing in their beloved animals because they are sick and its an emotional time. Brandy felt the need to stick it to me and make sure I knew that it was a fluke that I got an appointment the same day. Completely unnecessary. Im still so unbelievably amazed at how mean she was. Does Dr. Coleman not read these reviews? What is going on over there? Holy cow. There isnt an option to give a "no star" review, or I would. I didnt even get a chance to make it there before the staff lived up to their reputation. Im pretty sure that anything positive posted about the staff is posted by their friends and family. What a shame to be kept from having your pet cared for by a seemingly caring vet all because the staff has a chip on their shoulder.

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Bryce Walter

Colemans Vet Hospital was very helpful. Our cat suffered a broken leg last Thursday. We took him to a vet on Friday, who just said "Yep, its broke, pay $1700 or go with the other option!" No X-Ray or anything. We were in tears. Especially since this is our little girls cat. We asked about a payment plan, and was shunned from the office. Finally; One of the assistants at that vet pulled us aside and said "I cant tell you where to go, or who to call; but here," and handed us Dr Colemans name and office number and said to call on Monday. We called, and they said to bring our cat over right away. A few hours go by, and I call for an update; they did a full exam, an X-Ray, and saw that his Tibia was in fact broke. What amazed me was the price to perform the surgery. Its not even a 5th of what that other vet was trying to charge us. We can tell that Dr. Coleman is in the business for the love of animals; and not for the money. Thank you Dr. Coleman and Staff.

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