Snoqualmie Valley Hospital

Reviews 3

JE

Jeanette Weaver

The only reason there is 1 star is because Google reviews does not offer a 0 star option. Our family deeply regrets transferring our mother to Snoqualmie Valley Hospital’s Swing Bed program. Our mother had been a completely independent and active 82-year-old woman before suffering pneumonia. Her medical course was long and complicated. When she arrived at Snoqualmie Valley Hospital (SVH), she was able to walk with a walker. It would take pages to describe all of the problems we experienced at SVH. Therefore, I’ll just bullet point some of the major problems we experienced: 1) Utter and complete lack of communication with the patient and the family. At no time did the any staff attempt to meet with our mother or our family to formally discuss what reasonable discharge goals would be. As a result, the rehab staff set her discharge goal as leaving the hospital walking with a walker –the same skill level she arrived with. When I asked for a care conference, the social workers delayed the scheduling of the care conference for more than a week. The social workers – all of them—act passive aggressive and were extraordinarily difficult to deal with (slow to return calls, set appointments without coordinating with us, etc). 2) The rehab director and social work appear to be practicing medicine without a license as they insisted on discharge dates that were sooner than doctor’s orders. The rehab staff and social workers told us twice they planned to discharge our mother on certain dates, before she had regained function. We appealed the early discharges twice through Medicare and won both appeals. In the end, rehab and social work continued to insist on early discharge despite the fact the doctor’s orders of discharge were for a later date. Our mother, a retired nurse, was so very upset about the behavior of staff she finally insisted on getting out of SVH. Now, we are having to re-admit her to another rehab facility for care. 3) The staff is polite, but they do not build relationships with their patients. As a result, our mother spent considerable time alone in her room when we weren’t there. 4) Our mother is a type II diabetic that is able to completely control her diabetes with diet. SVH does not offer a diabetic diet from the kitchen; they only offer a “heart healthy diet of 1500mg sodium and 45 grams of carbs.” We had several conversations with the staff dietician and the doctors about this problem as the excessive salt in her food was causing excessive weight gain. When our mother left the hospital, she immediately lost 9lbs. of fluid within the first 2 days – all caused by excessive salt in her diet. The salt in her diet and excessive fluid weight also masked the extreme weight loss our mother was experiencing and caused continued pleural effusions around her lungs – delaying her lung recovery. 5) Finally, the incompetence at SVH appears to flow from the very top. Upset about the problems with our mother’s care, we hired a physician advocate to work with staff and try to achieve some solutions. When that did not work, we asked for a meeting with the CEO. The CEO, nursing director and rehab director spoke to us on a telephone conference. There was absolutely no acknowledgment of the problems and no attempt to reach an amicable solution. The nursing director clearly did not know how her staff works as she told me my mother’s O2 levels were too high to get home O2. This is because her staff took vitals with the O2 on – and the director of nursing did not know how her staff took vitals. When we asked the rehab director why no feeding therapy for my mother he said her problems were caused by a hematoma leaning against her esophagus. Yet, her hematoma was in the bottom of her abdomen more than a foot away from her esophagus. Again, we deeply regret choosing SVH swing bed program for our mother’s rehabilitation.

LA

Lacy Cox

I never leave reviews for anything but my last experience at this ER has been bothering me. I went into this ER for a 2nd time about 4weeks ago. I moved to WA from TX in April and had been having severe constant pain under my ribcage and abdomen. I didnt have a primary doctor set up yet. My 1st time in they diagnosed me with diverticulitis and gave me antibiotics which did nothing. The pain got worse and while waiting over 4weeks to get in with a specialist, one day the pain was so much worse it scared me into leaving work early and going back to the ER. The female doctor on duty was rude, condescending and basically treated me like an idiot child (fairly short lady with short brown hair). I was literally chastised for coming in. She repeatedly harassed me for not calling my primary care physician instead of coming in to the ER even though I had explained I didnt have one established yet. I told her how bad my pain was but I lay there for 4hours with no pain meds since the staff couldnt seem to get an IV in my arm. When they finally managed it the doctor only allowed ibuprofen although I could tell the nurse disagreed. They sent me for a CT after about 5hrs of being there just to have the doctor roll her eyes at me that they didnt see any evidence of diverticulitis. It was HER colleague that had seen this on the previous scan my 1st time in but she treated me like I had somehow made it up. She again chastised me for coming in and vaguely apologized for the long wait for the scan but that they had alot of patients in who had "fallen". She gave orders to send me home with a urine filter in case it was a kidney stone, which I dont think she even tested for. She told me to go home and drink lots of fluid and take ibuprofen. So... I spent nearly 7hrs in the ER with severe pain and No pain relief to have a cold, unfeeling woman who clearly has lost all desire to actual help people speak down to me, not take me seriously and push me out the door with zero interest in figuring out what was wrong with me to tell me to go home drink a glass of water and take an advil. Heres some advice "doctor". You clearly have lost all sense of what once made you want to be a doctor so why dont you go do something else with your life where you wont do as much harm by belittling and dismissing people. Shame on you. I will never go back to this hospital. I have established care with Swedish and they make this doctor at SVH look ridiculous. They are doing everything they can to sort me out at Swedish and most importantly, they seem to give a damn.

BE

Bev Lauerman

What a great experience, I recommend this hospital to anyone looking for a place that treats you like you are part of the family. All of the staff was cheerful, knowledgeable in this beautiful new facility. This was my 1st visit in the new Hospital. What a wonderful experience. A person meets you at the entrance and takes you to check in with a piano being played in the background. Once youve been checked in your 1st contact in the facility takes you to your clinic waiting area. My nurse was right on time to take me in for my appointment. Efficient, pleasant and caring. My ARNP Karen LaJambe came in as the nurse was leaving. Karen with a masters in nursing from Gonzaga was fun, and extremely knowledgeable. I was at ease right away and felt comfortable with her diagnosis of my issue and her solution. We also talked about my life long challenge ... how to loose weight. She took the time to pull together information for me to read and the name of a book to buy which will help me with this life long challenge. In addition she advised me that they have a nutritionist on staff at the hospital who could help. Thank you for a caring friendly experience.