Pet Urgent Care

Reviews 3

JU

Juice Howell

Unfortunately, my experience wasnt the greatest. I begrudgingly took my mutt into this facility, as my vet and seemingly every vet in Phoenix was booked for another week, and my dog had injured his front paw playing with another dog and could hardly walk so my options were limited. Before I took him in, I noticed that the claw on the offending paw was crooked and I felt that was the main problem considering he could move his joints about freely. I wont complain about the wait time (3 and a half hours total) since it is an urgent care facility so that is to be expected and they were very busy. When we were finally seen, the vet thought he saw the bottom of a cactus quill or something similar stuck in his paw pad. I did mention that his claw looked odd but that notion was dismissed. They explained that they would need to put him under sedation ($55 on top of the normal visit cost $75), and if the problem was not a foreign object, they would need to do an x-ray ($170). After taking him away, they told me to stick around as the entire process should only take about 20-30 minutes. Now, I mentioned earlier that I wasnt angry about my total time spent there. However, what upset me was the fact that I ended up sitting there for about an hour and 20 minutes waiting for my dog to come out. I inquired a few times with the assistant at the service desk about what was going on but her responses were either "Im not exactly sure," or "theyll let you know if there are any updates." Anyways, he eventually came out and the conclusion was that it was a bad sprain as his bone structure was fine and there were not any foreign objects. I didnt really understand how a dog can possibly get a sprain on their paw rather than at an actual joint, but they prescribed him some pain meds and sent us on our way. Everything costed me about $340. Fast forward to this past Saturday: I was taking my dog on a short walk (doctors orders) and as another dog passed us by, my mutt did his usual barking and hopping about routine. During this moment, he slammed his front paws into the pavement, and produced a rather loud yelp. He then held up the same paw from before, and as I took a look, what did I see? Surprise, surprise, the same nail I had mentioned before was now completed twisted to the side and bleeding profusely. I ended up taking him to a different (and much nicer) urgent care facility, and they ended up having to remove the claw entirely, which cost me about $250. I did mention to the vet that I had taken him to another facility prior, and when I informed him of what they told me, he couldnt believe it. Basically, I gave you folks a cozy $340 for absolutely nothing, and I sure as hell know I wont be getting ANY of it back despite the fact that you, as professionals, should have taken into consideration that his claw was messed up rather than just simply ignoring it. Im not a vet but even I could tell that it didnt look right! I thought I paid you for a diagnoses but instead I paid you to tell me what it wasnt. I will not be returning to this facility, and if inquired by others, I will be directing them elsewhere. I only gave you two stars because the staff was, overall, friendly. But that sadly wont give me my money back now, will it?

ZA

Zachary Becker

This was one of the worst visits that I have ever experienced in having the pleasure of owning a pet. From when we walked in the place was a ghost town. We were recommended by our vet to see them as our 9 week old puppy had diarrhea and she threw up a couple times. Just out of pre-caution I decided to take her there. We were told the appointment would be $45 before going to the back room. We were also told the Parvo test was going to be $45 as well by the assistant. Once those test were done the Vet walked in, in sweat pants and a hoody. Not what I would call the most professional attire but that is beside the point. He said that the Parvo came back negative but we should be concerned because there is a high likelihood that the test is a false negative. After he started taking a look at my puppy he said she was really sick. He kept pushing us to get blood work, blood glucose tests, X-rays and so on. He also recommended us getting her hospitalized because he just kept insisting that she was very sick. He kept pushing more tests and kept mentioning spending more money on her. VERY SALES PITCHY! There was no genuine care for our puppy. At this point we decided it was best to see how she was for the night and see our primary Vet in the morning. He then mentioned that he had some sort of relationship with them and was started to explain and looked at us and said "well... I just wont get into that situation or place." As if he thought they were not a reputable vet. Before we left the room he said he would email us dismissal papers... We waited for ten minutes in the waiting room after paying for everything... The sad thing is after the told us the exam was $45 and the parvo was $45 we were charged $100 and they said it was $50 for each.... I will never go back to this Pet hospital, I will never recommend anyone I know to see this place. IT WAS THE MOST FRUSTRATING AND UNPROFESSIONAL AND INSINSINCRE EXPERIENCE EVER! AVOID THIS PLACE AT ALL COST!!!! IF I COULD GIVE IT ZERO STARS I WOULD! ON TOP OF IT ALL I RECEIVED A CALL FROM "MANAGEMENT" THAT WAS REALLY JUST THE NURSE THAT LIED TO ME AND TOLD ME THE PRICING ON THE PARVO TEST. THEY CONTINUED TO ARGUE WITH ME AND SAY THAT EVERYTHING THAT I WAS SAYING WAS WRONG BECAUSE THEY WERE CROSSCHECKING THE NOTES AND THE DR IS RIGHT AND BECAUSE HE IS THE DR. WORST EXCUSE EVER!!!!

LA

Lauren Whitaker

I have very few regrets in life, but taking my amazing irreplaceable kitten here is one of them. He never made it out of here. I feel like my little boy was murdered and then the situation handled in the worst way possible. I requested blood work pre-operation and they didnt do it. They lost our appointment and told us they didnt have the man power to do the surgery, then called us on our way home to come back. A neutering procedure takes 5 damn minutes, and yet his heart stopped instantly on the table. The percent chance that this occurs is 0.05% as neutering is considered vet 101 yet they failed at it. I will never bring a pet here again. The staff was callous, unsympathetic and they charged us for the cremation when it was their fault the kitten died in the first place. There was no medication given to us for our other kitten we just had spayed at the same time as the neutering (saying there was no medication on hand--its an Emergency vet clinic dang it). This place is THE LAST PLACE you should take your companion to. Stay far away from here. Everything was handled poorly by the doctor and the vet tech. I would give anything to have my baby back.