HonorHealth Scottsdale Thompson Peak Medical Center

Reviews 5

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Deborah Perkins Bennett

I was taken to the emergency department on March 30, 2016 at 4pm, for bleeding (compromising my circulation), from the time I arrived, to the CT department, and subsequently being admitted to the 3rd floor that evening, 6 registered nurses had the opportunity to complete an assessment, which not one of them listened to my lungs, heart, checked pulses, did a skin assessment, all of which needs to be legally charted and documented in epic. All information that was documented is false since no assessments were completed. After arriving to the 3rd floor, at approximately 2:30 am I was administered dlilaudid IV for pain, I was not told what I was being given until after the medication was administered, the 6 rights of administration were not followed compromising patient safety. On April 1, 2016 at 11:15 I was taken to endo for a procedure at which time I was administered Versed and Fentanyl, after being returned to room 3-125 about 1 hour later, a representative from finance came in and informed me I owed 2321.00 approximately for one night at Thompson Peak (Honor Health), I was still under the effects of the anesthesia being asked for payment which is unethical since patients are instructed to not make any legal or financial decisions for at least 24 to 48 after being sedated. I was bullied into making the payment. At the time of discharge the day shift nurse did not review any discharge instructions, prescriptions, follow up appointments, diet, or activity, she merely asked me to sign a document stating I received said instructions. Overall my experience at Thompson Peak was below par at best however; the hospital aesthetically pleasing to ones eye, the care of the nursing staff and unethical behavior of the finance rep appaulling and dangerous to patient care. I will be submitting a complaint to the accrediting agency of Honor Health and my insurance carrier regarding the Quality of Care. In closing I am a Professionally trained Registered Nurse proudly working at Maricopa County Hospital where we do deliver competent patient care with dignity and safely. I DO NOT RECOMMEND ANY FACILITIES OF HONOR HEALTH. Deborah

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Elijah Cabrales

Very sad and heart breaking visit to this racist institute. I took my 7 year old with sores covering his entire body to their ER without health insurance. Big mistake. Instead of helping me sign him up for emergency coverage through the state they insisted on sending me a bill in the mail. The minute my son was checked in the man checking him in kept on hinting that they were bed bug bites but when I asked him how it could be bed bugs when the fresh new wounds were just open sores that hadnt been scratched yet when bed bug bites dont do that he wouldnt say a thing. The homosexual Dr. , who I thought would have an open mind, jumped to the same conclusion and refused to do any further testing even after I basically begged him for my poor sons sake. He said,"theres not really anything to test for anything..." Which I believe was total BS. The whole staff seemed convinced that they were bed bug bites and kept saying to check his bed but I told them an exterminator had already done that and cleared my whole apt. Nothing seemed to matter to them but getting us out of their hospital. Sad that they sent by poor son away without even looking at any other possibilities or testing for a skin infection or biopsy or nothing. What I found very interesting was that even though he said it wasnt a bacterial infection he still prescribed my son Bactroban, a powerful anti bacterial ointment used to kill off bacteria from skin infections like MRSA and Staph. This place is a shame and embarrassment but not a whole lot different then the whole medical community. Natural cures from plants and food is the way I will heal my son and the only way anyone gets cured. Drs make money off of death and prolonged treatment from drugs and surgeries. They never really cute anyone. How many people do you know have been "cured" of a disease completely by Drs.?

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Nadine Fraccola

This was probably one of the worst experiences ive ever had anywhere. This is actually my first review ive ever written for anything but people should know what theyre getting themselves into. Go somewhere else. These people were so rude, stuck-up and gave not a care in the world about what was actually happening with me. I came in with severe chest pain that had lasted over 24 hours. I was 18 weeks pregnant so i was definitely nervous about what was happening. They ran 4 different tests aggresively and was just rude and terrible during everything. I hate being poked and prodded, there was no comforting or even simply just being nice. She tried forcing pills to me, I said are these safe for my baby? The nurse responded "well the doctor wouldnt be giving them to you if it wasnt." Okay, so im a first time mom, i cant ask a question for simply peace of mind? After all test results came back she said everything was normal, as the doctor rolled her eyes at me 12 different times at any question i asked. She said she "suspected" i had pleurisy but there was no testing that could be done to actually tell if i did or not. I have a very high tolerance to pain when im sick, i knew there was something wrong. I went to my OBGYN and turns out i have pleurisy. If they would have taken the time or had the care to actually see what was happening, they would have done an ultrasound on my rib/lung area to actually find out because THERE IS A WAY TO ACTUALLY FIND OUT. DO NOT GO HERE. Ive never been treated so poorly and wasted so much time.

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MARY Dahl

This is an awful hospital. I was visiting in Scottsdale and my friend took me to the ER on Shea Blvd where I was admitted. Whoever designed and approved this building ought to be fired. The rooms are laid out in pods all facing into a small foyer. Everything that happens in every room can be heard by everyone. Staff does not close the door when they visit the patient so everyone hears your issues in direct conflict with HIPPAA laws. If someone is watching a ballgame, we all had to listen to it. The nurses stations are not enclosed so any conversation that goes on out there carries into the rooms. All around the halls and elevators are signs about being quiet and providing patients with peace but the staff hasnt gotten the message. I often had to ask for something twice before I got it. I was into my third shift nurse before I found out I could have pain meds even though it was obvious I was in pain. I ordered three meals while there. The first one didnt show up and the second one was wrong. They figured it out by the third one. I was told I could go home on a certain day but at 2:30 p.m. the nurse said I couldnt because I hadnt eaten or pooped. Could they have told me that sooner? I wound up staying an extra day to eat and poop. I was supposed to get an injection to ward off blood clots. Two of the four days I was there I did not get them. Go to an animal hospital before you go to this place.

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Jill Embry

Mom elderly mother has been there several times. The experiences in the ER have been great. But in the hospital, it was the worst experience ever. She had been admitted, on one occasion, for hallucinations and paranoia. She was on a medication that, I have been told by several people, including her current neurologist, is known to "make you crazy" if you are not bipolar. Instead of changing her medication, they admitted her to a psychiatric hospital, even though they were given the history to pin it to the medication. On a second occasion, she had had a breakthrough seizure (the reason she was on the medication in the first place). The nurse were never there when she needed to go to the restroom. I was the one putting the bedpan under her. On the day before discharge she had a seizure. I had to ring for the nurse 4 times. Three of the times, they just turned off the call button. In addition, the neurologist changed one of her critical medication dose times without saying a word to me or my mother, which was dangerous. He did not listen to me when I described her mental health. And he was basically a condescending a-hole to both of us. There were a couple of nurses that were pleasant, but the primary day nurse was rude and unresponsive. And lucky for my mom, I was there. Otherwise she would not have gotten any food over the course of days she was there.

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