Vision Care Specialists
| Category: | Eye Care Center |
| Address: | 2766 S Wadsworth Blvd, Lakewood, CO 80227, USA |
| Phone: | +1 303-935-2020 |
| Site: | visioncarespecialists.com |
| Rating: | 4.3 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–7PM 8AM–5:30PM 8AM–5:30PM 8AM–2:30PM Closed |
Location
Photos 1
Reviews 7
EV
Evan Wirths
Originally I very much liked this place. My eye exam went smoothly and I was helped by a very polite optician who helped me pick out a new pair of frames. After I had chosen my frames I was talked into purchasing an anti-reflective coating for the lenses; an additional $150 added to the cost of my glasses (without insurance). I hesitantly upgraded because the coating was also to act as a protecting barrier for the glass surface of the lens. After a few weeks of wear, I went to put on my glasses and they appeared to have hundreds of horizontal scratches running across the lenses. I took them in and was told that the coating had become detached from the lens and that it happens like 2% of the time. They apologized and offered to reorder the lenses at not cost. Get the call that my lenses are ready, show up, wait about 40 minutes to be seen and then another 20 for the lenses to be fit into my frames, sent on my way. Fast forward 4-6 weeks, the coating detaches again. This time I go in, received no apology and was questioned like I was at fault for this happening again. "Well did you leave them in the car?" I was asked by the woman at the front desk. While I had not left my DRIVING GLASSES in my car, it would have been nice if someone thought to mention not to do that at any point prior. This time I ask that they reorder the lenses without the coating and that I be refunded the difference. Again I get the call to pick up my new lenses, arrive to find a another 40+ minute wait, check to see if I have been refunded, which I had not, then opt to leave my frames and return later in the week. Today, I went back to get my new, un-coated lenses, STILL hadnt been refunded the difference and one of the new lenses have a scratch on them and will have to be reordered AGAIN. If I werent such a passive person, I would have lost it at this point. I havent received an apology since the very first time I had to go back in and had to ask 3 times, 3 separate people, to be refunded for a faulty product upgrade. Individually, all of the employees seem very nice and professional, however the level of customer service that I have received has been sub-par to say the least. If anything is wrong when I go back in I plan to request a refund for the entire cost of the lenses (which should have already been offered to me at this point). Provided that the issue is finally fixed upon my next visit, I will probably not be going back to this business for any service in the future.
LE
Leigh Roberson
This place is wonderful! Everyone was super helpful and explained everything so well, from the technician (whose name currently escapes me, my apologies) to Dr. Guo to Matt the optician. The technician was very helpful in explaining everything she was doing before it happened, so as to avoid startling me as much as possible. I am a question-asker, and she was quite knowledgeable about what each test measured and happy to explain all that to me. Dr. Guo really took his time and patiently went over everything with me (even when I said, "wait, say that again," which happened a few times). He recommended a new type of lens for my glasses (relaxed? is that a thing?) but reassured me that I have a certain number of days (90 perhaps?) to decide whether I like them, and if they dont work out for me, theyll be happy to change them out. Matt picked my glasses for me -- I am well aware of my strengths, and choosing things like glasses certainly isnt one of them! They look great and fit my face and personality perfectly. Ive been back a couple of times to have them adjusted, and everyone is just as pleasant and helpful on round three as they are on round one. Bonus: the office is located right next door to my very favorite bagel place in Denver!
SC
Scott Hackett
Review Part 1 After my experience with Vision Specialists, I cannot understand how anyone could rate this place anything above two stars. Yes they will make nice talk but it is just a guise. The initail exam I waited in the exam room for Dr. Guo for nearly an hour after the assistants had performed several different exams. For three of the five return visits, I was subjected to complete re-exams two of those times by multiple people performing the same tests taking several hours each time. Each time I needed to explain over and over the issue being the reading area on the left side of the progressive lenses is drastically in a different place than the right side as the initial and continued issue along with others I will elaborate on in part 2.
NI
Nicole Trujillo
I recently moved and am a new patient to Vision Care Specialists. I had an eye exam with Dr. Guo who was very professional & friendly. He made sure to ask clarifying questions and answered all my questions and concerns. Im thrilled to find an office so close to home and that I will feel comfortable going to for future visits. Not only was Dr. Guo friendly, but the rest of the staff was as well. I ordered contacts and when I asked if they could be delivered to the office for me to pick up, they were very accommodating. Additionally, I called for an appointment 2 days prior to my actual appointment. When I went in for my visit, they had already received my insurance information, which made my visit even more convenient.
LA
Lauren Marston
Dr. Guo was enthusiastic and kind; he took the time to answer all of my questions and made sure I understood the technicalities of looking inside of my eye. Also, super friendly vision tech explained all of the different tests/what they did/how the information will be used. Additionally, the front office staff made sure I understood what my insurance paid for and how to get the greatest value for my dollar. In the office, I was measured and fitted expertly by Matt. He helped me pick out the perfect frame and looked tirelessly for a frame that I liked AND fit into my budget! Excellent experience from start to finish. A well oiled machine of people who actually like their profession!
A
A Private User
The original visit was great but then they did not send the bill to Blue Cross like they said they would. I asked them several times to send the bill to Blue Cross so it would go against my deductible. Finally after asking several time for them to submit the bill and never receiving the info form Blue Cross I got a call form their collections department. I then went down in person and paid them in cash once again asking them to submit the bill to Blue Cross. I just hung up with the collections agency after a 10 minuet 3 way call with them and the person I paid 3 months ago. We will see if this finally clears it up.
HA
Harry McIntosh
I went to the Lakewood office and was very happy with everything. The doc was great as was everyone else. One thing to keep in mind: dont call the Vision Care Specialists main phone number. Thats the one they want you to call, but the people there dont know anything and cant help you. Whats worse is that the main office will tell you that you cant dial the individual offices directly. Thats not true. Just look on the Internet, and youll find the phone numbers for the individual offices. Call them directly and youll get immediate help.