Quest Diagnostics Ellicott City PSC

9055 Chevrolet Dr Suite 101, Ellicott City, MD 21043, USA

Category:	Medical Laboratory
Address:	9055 Chevrolet Dr Suite 101, Ellicott City, MD 21043, USA
Phone:	+1 410-750-6485
Site:	secure.questdiagnostics.com
Rating:	2.4
Working:	7:30AM–4PM 7:30AM–4PM 7:30AM–4PM 7:30AM–4PM 7:30AM–4PM 7–11AM Closed

Location

Photos 7

Reviews 16

Mike Lin

Verdict: avoid this place like a plague if you want to be treated like a human being Context: I have very difficult veins and had a long history of phlebotomists having trouble drawing blood and leaving my arms bruised or even inflamed. So to avoid frustration on both ends, I always politely ask for butterfly needles. Front desk experience: I explained to the lady my situation and told her politely that “I would appreciate it if you could get a phlebotomist with a lot of experience with difficult veins”, she stared into my eyes coldly and responded “everyone is good”. Needless to say she completely ignored my request. Blood drawing experience: The phlebotomist was a young male who dressed unprofessionally, and whose top priority is clearly to listen to his personal music on his phone at all times during work, as the first thing he did after putting on his gloves was to adjust the volume on his cell phone music (with his gloves on). I again patiently told him about my difficult veins and urged him to use a butterfly needle, and his response was a rude “Have you ever drawn blood before?” I should have walked out then, but I sighed and explained to him that the last time I had my blood drawn, I was stabbed so many times on both arms that I ended up with a tendon infection, so please would he use a butterfly needle. Once again all this fell on deaf ears and he proceeded to drawing blood with the big needle. He a) stabbed me multiple times with the big needle; b) caused a huge bruise on my arm by pulling the needle in and out and breaking the veins (I tried posting the picture but seemingly unsuccessfully); c) after all this didn’t even get enough blood for the tests; d) no apologies whatsoever. Here is how some of the conversation went: Me: could you change to the butterfly needle if you could not get blood after the first poke? He: umm Me: could you change needle? He: (no response) Me: would you mind not stabbing me more with that big needle? He: (no response) Me: see, I was not lying to you before about my veins being difficult, but you wouldn’t believe me. What should I say next time so that people can believe that I have difficult veins? He: you should ask them to use the butterfly needle. Me: but I did!! He: I don’t know. Synopsis: I will never set foot in this place again. I was met with neither care nor respect, as if I was not a human being. The phlebotomist clearly cared more for his music on the phone than his patient. Shockingly, during this entire process, he never once said “sorry” or “I should have used the butterfly needle”. Petition: if you know of a good place/phlebotomist who handles little children or difficult veins well, please, please, please, leave me with that information. Thank you.

Susan Payne

Some of the bad reviews were some time ago. I just went there in October 2014 and had a completely pleasant experience. The staff were very pleasant and very nice, from the front desk, to the phlebotomists. I would recommend this lab. I called to make an appointment, and they said to just come in right away because nobody was there (early morning). We lucked out and there was only 1 person there when we got there so we were in and out in about 15 minutes. They were also friendly on the phone about scheduling an appointment if thats what I preferred.

Lisa Wright

My family had the best experience today at the Ellicott City location. Our 2 year old needed to have her blood drawn and I was extremely nervous and dreading it as our first experience was so stressful. This time, we made an appointment, was seen rather quickly and Phlebotomist, Dominique Scruggs, withdrew the blood with zero incident. Our little one didnt even cry!!!! I couldnt believe it! Thank you so much Dominique. This was my second time here and the staff was very friendly both times. Its a "Hidden Jewel."

Nandini Menon

I had been for blood test here. After 4 days when I had contacted them back for my results, there is a pathetic lady at the counter who does not know how to talk to patients, every single time I call her to ask if my results are ready, she will say one minute and keep my call on hold for long hours. I had called her more than 10 times for a specific blood test result. She irritated me to the core. This is my first and last visit with Quest. I wanted others to read this review & not go to Quest any more.

Harish Parisaboyina

Very pathetic. My mom got her blood work done at this location and even after seven days the results are not sent to the doctor. When i called to check if the results are ready, the lady at the counter does not have patience to even listen to my question, called twice and she just hung up the phone. This is the first and last time visiting Quest at this location.

mary correia

Lab tech was most unfriendly, popped my inner elbow with her first 2 fingers to draw blood, left a very big bruise and knot.The only reason I gave a 2 star instead of a 1 star was upon leaving another employee was very corgal and showed much better customer service skills.

Sonya Leake

Signed in for my appointment waited and then 30 minutes later the lady says she called for Sani and I wasnt here. Excuse me but that is not my name apparently they dont read the names put in, they then made me wait another 15 minutes. Never coming back to this place!

Zarreen Quraishi

very irresponsible staff. lost my specimen. left door unlocked with no staff in office which is BIG HIPPA VIOLATION ON November 6. called to report , will not accept responsibility.

Nandlal Gevaria

The place is understaff and you have to wait 2 hours. Quest Dignosgic management lacks leadership and they should do better job staffing the labs. Lots of people looking for job.

Lou DiBartolomeo

I didnt have any problems like other posts. They hit the vein right away without any issues. I waited only 10 minutes and was in and out in 15 minutes. Not bad if you ask me.

A Private User

The last two times i was there the service was quick but very rude. In my experience the ladies who work here are not very friendly and dont make any effort to be pleasant.

A Private User

Come on ladies that work there: spike up great attitudes & service for great customer reviews! You look pretty bad~~~

Rassa h

In and out in 20 mins, nice staff, and very good phlebotomy nurse. Taking blood didnt hurt at all.

John Alam

Been going there for years. They have always been great.

A Private User

bad service and do not get results for days.

Anant Kishore

Helpful but slow.