OU Medical Center

Reviews 3

NA

Nathan Childs

I am 21 years old and have been with OU Medical System as a patient for about 4 years now. I have a moderate/severe heart problem (bicuspid aortic valve) which, if not taken care of now, can lead to more problems down the road (hence why I am receiving treatment for it). In saying this, I had an ECHO done at the Physicians building on 10th Street on July 13, 2017. All was okay until about 3-4 hours later the same day, when my doctor calls my family and pleaded with my mom to take me to this sorry excuse of an ER, and that it could NOT wait. He told us he set us up to go there for a CT scan as a precaution, as he did say the ECHO could have been a fluke and they would be expecting us. So I met up with my mom to take me to the ER, and once we got to the front of the parking lot we see 2 cars in front of us, waiting to get in to park. Why, you ask? Because of a useless parking arm that was BROKEN, it couldnt raise to get them in, even after the person in front took their ticket. The person in the booth tried to get it up, but couldnt. Eventually, they had to call their "Supervisor" (their professional job title for "maintenance guy") to see to the problem. Once he arrived, I noticed this was the same man who was working on what seemed to be the same problem as I arrived here last year for an ECHO. Seems that this maintenance guy is always here fixing this?!?! Anyway, after all of this, we finally get inside after parking to come up to the nurse with the computer at the front. After I told him my situation and why I arrived, with a clueless look he glared at me like I was an alien from outer space. I was then put into triage and here we are still trying to explain to the other nurses, they are again ALSO clueless as to why we came in, but at least willing to help me out for as much as they know. Eventually I come to the lab area where they had to put an IV in for the CT scan. They were trying to find a big vein in one of my arms (which for me personally is a challenge). They started in my left arm in two different spots, they failed. Then they got to a better vein in my right arm and put the needle in. After getting poked with a needle three different times, 1. I start passing out for about a few seconds, 2. convulse, 3. sweat like I never sweat before, 4. start getting nauseous, 5. barely puked. I was so drained I needed and begged for water to drink, and I got a little, but still wanted more. I also needed a wheelchair to get from the lab to the waiting area before we got to an individual room. I was then taken in for a small procedure before the CT scan, then taken back to my room. Later, I got the CT scan done and got sent back to my room while they looked at the results to see if there was truly anything abnormal to be concerned about. A lady comes out, then finally says everything came out normal, and then explained to us that they all thought from the ECHO that the aortic valve DISSECTED!!! However, she said you wouldnt use an ECHO to find this problem, but a CT SCAN!!!! There was NOTHING to be worried about, but based on the fact I have a heart problem, I can understand the concern; it isnt anything you wait on. From entering to leaving, this whole process could have gone much easier. I had to go to this hospital because my cardiologist is with OU. He is a nice, professional guy and everything, but this hospital doesnt do things effectively. We are going to hopefully see if we can switch to Oklahoma Heart Hospital (Mercy). Once that is done, we wont look back here.

TA

Tawny Harmon

We are not from this area but brought here as my mom had to have a major surgery that was only done here. With the exception of a few staff members (and they were travelers) the incompetence of the nursing and ancillary staff left my family and I speechless. We provided 80% of my moms nursing care (when nursing staff happened to come in they did not offer to help, just asked us if we needed anything such as more towels or rags) as far as cleaning her, taking her to the bathroom, changing her linens, taking out the trash, and numerous occasions mopping the floor ourselves as we only saw housekeeping maybe 5 times during our 13 day stay and thats only when we complained and even then they just took out the trash, nothing more. When we mopped the floor the towel was literally black from dirt when we were done. When speaking with house keeping management their dress was sloppy and unkept as was most of the staff. Truly the filth alone was astounding. We know that a clean environment helps reduce infection and when you have a patient whose immune system is already compromised, a dirty environment increases the risk for infections as well as other hospital aquired diseases of which my mom had two. When we inquired about it we were told that housekeeping was contracted out and not their problem. No one worked together as a team and it reflected in patient care, some of the worst I have ever seen. We were uninformed about all aspects of my moms care, test results and procedures. When we asked about it, the standard answer was we would need to speak to this or that person and when that person came along we were again passed off to someone else. I work at one of OK best rated hospitals and this felt like we stepped back 70 years in regards to the standards of care set by the hospital and carried out by its staff members. I am honestly surprised that they are still open and operating considering what we saw. I will never bring any member of my family back here under any circumstances. Whats sad is this is a teaching hospital and this is the kind of care they are teaching. When we were finally discharged, all of us that came with my mom were sick. Its been 6 days and Im still sick.

CH

Charly S.

If I could give zero stars I would! This place was a dang joke and the employees were trained on what to say and could tell they were like robots. I was a hospital with a pic line, where I got pain meds every 3 hours, I had a feeding bag, I was well taken care of , i was on oxygen bc my oxygen levels were low and had heart monitors due to my heart rate being 124, and the nurses were absolutely amazing. Unfortunately, the surgery I needed, they couldnt do there. So, they started looking for places who could remove a tumor out of stomach and OU Med was one of the firsts to agree. So I was transported via ambulance 3 hours away to OU in OKC. I got there at midnight. The room was the smallest room Ive ever seen in any hospital facility, even in a clinic..they have larger rooms. It was 87 degrees in my room, the heater was stuck on and no AC. The nurse talked like she was speaking from a theatrical paper. So here it is 6 am and still no vitals taken, not hooked up to an IV which is how I got meds and nutrition mentioned, no oxygen and hadnt been hooked up to my heart monitors. And aslo still no pain meds or even an ID bracelet. 7 am made me do a breathing treatment...why? No clue. 9 am made me prove to them I could walk so walked from bed to sink. They allowed me no food, no water, no ice chips, nothing. I finally got hooked up to an IV around 12..so 12 hours later. And they gave me 1 little percocet for pain.. when I was in an immense amount of pain and was on Dilaudid before. I finally had family come get me because it was a joke there. They told me I dont need surgery because the mass isnt harming me, even though I was doubled over in pain and crying and begged for pain meds. And the nurses are crap!!!!! Mine was always talking to the doctors and flirting constantly with them and smelled of so much cigarette smoke. Do not go there! It was a nightmare!!