Silver Creek Dental & Vision Care

Reviews 3

OF

Official Creamsicle

Went there today which is January 24, 2017. The doctor didnt bother announcing that he was entering the area or even introducing himself, he just sat down beside me and began a range of his tools, we talked about my wisdom teeth for a minute and then he began arranging his tools again then picked up the syringe and bent the needle. I asked him if he was going to use any numbing gel which is extremely common to put numbing gel on the gums before injecting them with Novocain as the needle has to go pretty deep. He said no and tried to inject the Novocain into my gums without waiting for a reply. Due to having an extremely high tolerance to any numbing agents or painkillers, I need five or six rounds of Novacaine to be completely numb and I was not interested in feeling that needle five or six times, I had a previous experience with not having any numbing gel put onto a site that a needle was going to be injected into and it was horrifically painful and I felt each shot. He immediately got up and walked out of the area when I told him I would not be having the procedure done without any numbing gel first and began gossiping about me to whoever was in the next room. Excuse me, for one its extremely unprofessional to gossip about your clients especially when you are so rude to them, second at least wait until they are out of the building. That was legitimately the most stupid childish thing I had ever seen any so-called "professional" do. Before this, he sat down and we started talking about my wisdom teeth. I came in for one extraction of my bottom right wisdom tooth. I told him the bottom right one is the one I was mainly interested in getting out and then he immediately started guilt tripping me, complaining and whining like a child about how the state only pays him $50 for each tooth and he normally charges $300 and began saying he is doing me a favor and I should be grateful that hes even doing this, how no other dentist will take my insurance if I only want to have one tooth removed and that he doesnt do this for free. Immediately started complaining that I only wanted one tooth taken out, as that was my main concern because the other teeth had already erupted and caused no pain. The receptionist was extremely polite and helpful, I was a bit irritated over the phone because I kept having to repeat myself but she stayed very professional and polite, she was very nice when I entered the lobby and helpful. Even when I forgot to fill out a few parts of the application. The office was extremely clean but the doctor was very childish and rude. Do not go here unless you want to be guilt trip about your insurance and how he only gets paid this much. It is your choice to continue taking patients with state insurance, if you are going to complain about it then stop taking that insurance, its your choice and not our fault or problem that you continue to take Medicaid when you know they dont pay you nearly as much as they should. It just really shows you care more about getting paid then your patients health and what they want. This person is by far not professional. Very childish and rude. I politely and quickly declined to have the procedure done there when he said they do not use numbing gel.

PA

Patti Day

This dentist and employees are rude and unethical. The first apt I saw the dentist Dr Dang verbally abusing his employees. They said he sometimes gets that way. But assured his wife, who does the vision, is fairly pleasant. My next negative experience was his wife being approx 30 minutes behind on kids vision apt. The last incident was over the top not ok. My kids had an apt to take care of a couple cavities. The front desk lady stated my eldest needed two more apts. I inquired about the specifics. Two cavities same side next to one another needing to be numbed. Knowing my daughter she dislikes the needle. So i asked to make it one apt vs two. To make things less on my daughter. The front desk lady in a snide voice said no. Dr stated two apts. I stated to please inquire why two when this could be done in one and less time for my daughter. She became even more rude. Stated no. Hes the boss and he knows whats best. I stated that shes my child and Id like to speak to him prior to making any further apts. I walked back to the dentist chair where my daughter was sitting. To speak to her about this. Shes a teenager and I give her right to express her thoughts and views. She states shed prefer to have one apt and. Of be stuck by the needle more than necessary. The dr was working on my son at this time. The front desk lady went into the room where my son was to speak to the dentist. Saying that Im rude and insulting me in front of my son. Who got very upset about having to hear people speak negatively about me. The dentist goes on to say Im a bad mom and setting bad example to my children by questioning him. I was informed that he wouldnt finish on my oldest while I was in the room. So to make sure we didnt leave with holes in her teeth I sat out. He proceeded to tell my daughter while working roughly on her teeth that Im a bad mom and speaking ill of me. My daughter stormed out of the office in tears frustrated hurt and angry about this experience. After making a post. I see that MANY have had many negative experiences. One was informed he will ALWAYS make multiple separate apts of is on dshs insurance. Another wanted to comfort her child bc he was hurting her and was informed to shut up and sit down. Another mom stated her son received an infection bc he did not numb him and hed jump in pain and got poked by one of the tools. The worst ever experience of a dentist office I have ever had. I will NOT return. And I am filing complaints and reviews everywhere. Unexceptable. He should have his license revoked.

MI

Michelle Perry

I am someone that does not like giving bad reviews and grateful to have my tooth taken care of, however Dr. Dang of the (location of office) and his assistant had the worst bedside manners I have ever dealt with. I had been in the ER several days prior due to an abscess and was told to see a Dr to have my tooth removed. I was referred to Dr. Dang by Pleasant Smile in Marysville, so I went there due to being able to be seen sooner. After I arrived, I was called back into the room, after the dentist injected me 3-4 times and denied my request to numb the area like I had been when I visited the University of Washington Dental School before the injecting began. I started crying due to the pain and Dr. Dang told me, "Be quiet, you will scare the patient next to you". Then I asked if my best friend who drove me could come back to sit with me for moral support. Dr. Dang said "This isnt a visitation room, this isnt visiting hours". After that he and his assistant turned off the lights and left the room while I still laid flat in the chair which was quite uncomfortable. Approximately 15-20 mins later the dentist had the front desk receptionist come in to ask me if I was numb. Another 10-15 mins later the dentist finally came back in and started pulling a tooth. He told me, “Be still and calm,” I might hear cracking but that was normal as long as I dont have pain. Suddenly I felt part of my tooth that had broken off in the back of my throat. During this whole process there is no assistant which I thought was strange but I tried to mutter to him that I had part of a tooth in the back of my throat. Dr. Dang got very upset and told me "Im the Dr. so dont tell me how to do my job, its ok if you swallow your tooth...it will just come out the other end in a few days". At the very beginning of the assessment after the X-rays had been taken when I was chatting with the Dr. about my dental history and how I got referred to him he made a remark that I had Medicaid Insurance and he is the only doctor in the county that is willing to be paid nothing to do the extraction. Overall, this was the worst experience of my dental history. I am sure he has other good reviews and maybe this was just a bad day but this was the 1st time I had ever been to this office and it was an overall bad experience. On a positive note, thank you Dr. Dang for pulling my tooth despite the experience I had.