Norterra Animal Hospital & Grooming

Reviews 3

MI

Mike Schofield

Im so grateful for Norterra Animal Hospital and for Dr. Amanda Simonson. Dr. Simonsons compassion and expertise were the key to our cat having an excellent outcome and prognosis. The overwhelmingly positive reviews here on Yelp are well deserved and I would absolutely recommend Norterra and Dr. Simonson to every pet owner out there. Christmas Eve, my wife and I woke up to our cat, Chip, having severe leg pain and limping. We went to a vet who we had used in the past (moving forward, were just going to go see Dr. Simonson!) where an exam and xrays were performed. We were advised that Chip needed a surgery on his hip. It was Christmas Eve and we couldnt find a surgeon to do the surgery, so we were sent home with pain meds and instructions to find a surgeon. We felt hopeless on Christmas, seeing our poor Chip in pain. The day after Christmas, we started searching online for anybody that could perform the surgery. We came across Norterras website and looked to Yelp for reviews. Based on the positive reviews, we called Norterra and explained the situation. The tech who answered the phone was professional and compassionate and scheduled us to see Dr. Simonson that afternoon. Upon arriving at the clinic, I was more than impressed. The facility is beautiful, well-maintained, and modern. I brought the records that we had, our hard-copy X-rays, and had pre-printed the new patient paperwork from Norterras website. We were led straight into a room. In no time at all, we had a technician assist us and within minutes after that, Dr. Simonson was in the room with us. I very much appreciated the prompt attention that we received at Norterra. Dr. Simonson invested a great deal of time with us, she did not have the stereotypical rushed attitude that weve all come to expect from medical providers. She examined chip and the xrays and determined that the previous xrays were of very poor quality. We explained that in addition to the leg pain, Chip was also having a small amount of weight loss over the last month. Knowing that money was going to be tight with impending surgery, she graciously offered to re-take thorough xrays at no charge. These thorough xrays likely saved Chips life - and at the very least, saved him pain, suffering, and saved me a costly emergency surgery had the situation worsened. In the new xrays, it became very apparent that Chip was also battling a foreign body in his tummy (He swallowed a penny.) It also became more clear that leg surgery may not be necessary for Chip. The penny needed to come out but Norterra wasnt available for surgery for a few days due to the holiday week/schedule. Dr. Simonson said that she would call all of the associates that she knew to find out what could be done for poor Chip. We re-upped on pain medication for Chip and were sent home with instructions that Dr. Simonson would call us the next morning (it was already at least 6pm at this point) Amazingly, I received a call from Dr. Simonson at 8am the next morning. It became clear that she had either stayed late or woken up very early to start calling other Veterinarians for Chip. This kind of compassion and concern for Chip will forever be remembered - especially when Chip was being referred somewhere else! (Read: the money for surgery would be going to another clinic, not in Dr. Simonsons pocket) Chip received surgery on Friday afternoon and Im happy to report that hes doing extremely well. Coincidentally, as I type this review on a SUNDAY morning, Dr. Simonson just called to check in on Chip and his surgery. Dr. Simonson is a top notch provider in every aspect and I truly cant thank her and the staff at Norterra enough.

KR

Kristina Sword

5-16-15 We would give them 10 stars if we could. Yesterday I called around to 6+ vets in the area of Happy Valley. They were the only one who not only had a low visit cost but a lot offered payment plans for any treatment that him might have needed. I was amazed with how thoughtful and kind Samantha was on the phone with me. I called back and set up the appointment after talking to the other places. Their Saturday and Sunday appointments were not different in cost the appointments during the week, which is a huge plus and unlike the other places I had called. We arrived at our appointment at 1130 and were greeted by Justine, a very kind and sweet staff member. As soon as we walked in there was big WELCOME sign welcoming all the pets that were going to be seen, Milos name as on that sign as well. Justine was so understanding, helpful and personable with Milo as he was very scared to come in, get weighted and go into the office room. She had a lot of patience. Samantha was our nurse who can in got the notes on why were were there. She was very patience and sweet as Milo jumped, licked and sniffed her. She took his temp( as hard as that was) and payed a lot of attention to him. She did a wonderful job helping make him feel comfortable in a big new scary place. Dr. Amanda Simonson came into the room and all I can say is AMAZING!! She literally got down on the floor with our 60+ pound Rotty/Lab mix. She didnt shy away once as he was licking her face off. She smiled and laughed and made him feel at ease. She did his exam and prescribed some medication which they were able to give us then and there. She gave me a big hug before she left. It warmed my heart that she sat down on the floor with him, thats a Dr. who not only loves what she does but is really good at it. We will be back for sure. We have now found our new vet home and couldnt be happier with everyone there. The staff did an incredible job of not only making our puppy Milo feel safe and comfortable during the visit, but us as well. We loved the high level of customer service and the genuine concern and care they all had. We will be back! Thank you Norterra Animal Hospital. Big thank you to Dr. Amanda Simonson, Samantha and Justine. <3

KA

Kathryn Whitaker

I will be taking all my familys pets to Norterra Animal Hospital from now on! My cat Kiki is, unfortunately, a scrapper. Evidently my other cat had enough of that and fought back, and long story short, she ended up with an abscess on her face. I woke up one morning and flipped when I saw her because she looked like she had a chipmunk cheek :(. Norterra was able to get her in just a few hours later. I was immediately very pleased with their friendly and professional customer service. Their clinic is very clean and well-kept. The vet and techs were very gentle with Kiki and made a genuine effort to make her visit as comfortable as possible. There were a number of little things with the clinic and staff that made me feel as though they truly love their patients and take pride in their practice. I was also pleased that the bill I was given was fair and clearly explained so I understood the charges. Kiki bounced right back from her injury, and within 24 hours was back to her usual antics of dropping cat toys on my face in the dead of night and trying to steal peoples food off their plates. Hopefully she will think twice before stirring the pot with the other cat, but if she ends up getting her bell rung again, at least I know I have a great vet clinic I can take her to!