Avalon Veterinary Hospital

Reviews 3

JA

Jason Kish

I have been taking my cat here to Avalon veterinary hospital since I had him at 8 weeks old. He is now almost eight years old the only thing other than having his yearly shots and every summer him getting worms cause he likes to eat bugs for some reason Ive had no reason to have any questions about the customer service the doctors the staff none of them. I took my cat here about a week or two ago one of the vet techs is very good with my cat. My cat does not like females hes a rescue she was tortured by a bunch of women and children that are female so he does not like women at all. I warned everyone here and they treated him very this pleasingly. The way they handled him the way they touched him the way they were acting towards him very displeasing. Next they keep putting my information insane oh I do not exist yet I have a stack of paperwork here saying Im his owner yet they say that my mother-in-law is his own and keep calling her. Then most recently I took him there because I thought he had a kidney stone or bladder infection. They were so persistent on us pain $200 for cold laser therapy. Then they also were talking about surgery and cutting off his pee bug. I went to a different vet to get a second opinion and with that being said they recommended quite a few little things like change of diet which is what Ive wanted recommend but also a change of the water because they said maybe the tap water is not good for him try filtered water as soon as I did that hes been acting a lot better. He also did not need surgery he is an extremely healthy cat other than the fact that hes a little fat like his daddy. I am tired of how these people treat my animal who is not just an animal that a member of my family for the last eight years since he was a little baby and how they treat me disrespectfully. They act like because Im not educated is what they act like that I do not know anything about animals. I grew up on a farm I know how to help a cow and a horse deliver a foal or any other animal that needs to deliver an animal I know what is 2 check for an animals problems and things like that but in Pennsylvania you need to take things animals to the vet its much more proper. These people have taken advantage and make people feel like there stupid and make people feel as if they are uneducated and make people feel as if they are not where they have even owning the animal they have. The medicine that they ended up giving me for my cat at Avalon vet actually made my cat sicker hence why I had to go for a second opinion. I will definitely be reconsidering taking my other animals here because I dont think it would be appropriate to take them here with them being my babies.

ME

Megan Ward

I used Avalon as my vet for 21 years. After the new owner and her husband took over, there was a mass exodus of vets, techs and staff. I should have followed them immediately. I had an appt with an older gentleman vet. I had a dog in failing health and had a multitude of questions about meds I had read about and a print out of what meds were available online thru Amazon. He basically read my list of questions, told me he didnt know the answers but would research it. He called me back the next evening and read me my list from Amazon I had given him. Yes, I KNOW those are available. Im asking what you recommend. He couldnt make a recommendation. For this I was charged plenty. While in the waiting room for this appt, I witnessed the owners husband berating 2 female employees at the front desk over their poor performance the prior day with some computer related issue. It was embarrassing for those of us in the waiting room watching this man speak down to these 2 girls the way he did. I felt awful for them. Once I decided to leave and go to a new vet, I called and asked to have records faxed to the new vet. This was followed by a phone call from the office manager wanting to know why I was leaving. I told her, and I was brutally honest. It was not an easy phone call, this was a hard decision for me having entrusted my pets to them for so many years. She promised to fax the records. A few weeks later, I go to my appt at the new vet and guess what - nothing was faxed over. The new vet calls and is told they have no client by my name, now or ever. They had no patient at my address, my phone number, none of my pets names were there, nothing. 21 years of patronage and I am told my records are gone. Miraculously, someone checked the "paper records in the basement" and found an old chart that didnt even have my most recent visit recorded. I had no intention of posting a bad review until they played games with my pets health by denying to provide records of a visit I paid for. Games people play when they are bitter about losing business due to their own ineptitude. I am embarrassed for them.

GA

Gabriel Caputo

My two dogs needed medication for worms and a Depot steroid shot for itching. I new this is what they needed, but thought that I had to make an appointment in order to get it. Since I made an appointment I had to have an exam, $85.00 (for both dogs). (I didnt need my dogs checked out). I had stool samples of the pets naively thinking that this would help them make a determination as to what the worms were. The stool sample was $56 for them to examine and dispose of it. If I would have known that the stool sample was going to be that expensive I would have simply explained what the worms looked like which is what I did before even handing them the stool samples. Turned out that they didnt find anything and just went with what I described to them in the first place in order to make the diagnosis. I ended up walking out with a $200 Vet bill. Had i just been given the medication and the depot shot the bill would have been $63. After I left, I got to wondering why it was so hi. I went back to speak with Dr. Fitzgerald and ask why I was charged so much when it was pretty easy to determine that all we needed is a worm medicine and a depot shot which should have only been $63. She proceed to ask me if I thought they did this stuff for free. I understand that nobody does anything for free. I responded by saying, had I know that all of these additional fees would have been added I wouldnt have wanted the services done. She told me that since I made an appointment we had to do the examines and since I offered the stool sample they examined it. She said I should have asked what the stool sample examination would cost. She also said that if I would have simply needed the depot shot and the medication I could have just received "just" that as well. Bottom line, be sure to ask what every thing that is done to your pet or for your pet will cost and if it is absolutely necessary. Capitalism is what makes our county great, but if someone at an auto body shop would have tried pulling this same kind of thing with the same mentality they would have been on the evening news.