Whitman-Walker Health

Reviews 3

AN

Andra Lyn

This clinic has great doctors, pas and nurses, but their infrastructure, scheduling policies, and administrative staff are terrible. The first time I tried to make an appointment, I was quoted a 2 month wait time. I was a little put out, but figured that a new patient appointment might require more time than usual for physicals or lab results or something. My appointment was for 8 am. I was told to arrive 15 minutes early to fill out paperwork. When I arrived, the clinic was closed because they apparently close any time the federal government does, and they had closed because of metro delays or something. Still, I had managed a trek there at 7:30 in the morning. I get a call at 9:45 am telling me that my appointment was cancelled because of government closure and I would have to call in to reschedule. Over two hours from the time that I was asked to show up. This government closure was scheduled since at least 5pm the previous evening, but no one thought to call and tell their early morning patients that their appointments would be cancelled. So, even more put out and frustrated, I call in and try to make another appointment. The receptionist had absolutely no sympathy for the issues of the previous day. He offered another appointment for 7 weeks later. Its now going to take nearly 4 months to get in for a new patient appointment. Annoyed, I take it. Fast forward a few months. I had managed to get to the appointment without government cancellations and the like, and I enter the building for the first time to try and find my doctor. I go to the second floor staff desk and ask there. I get a snarky response from the rude receptionist. "Yeah, shes not on this floor." And then he turned away and LEFT! Ok...so I go up a floor and ask there. Luckily the receptionist there was much nicer and was able to direct me to the right place. The doctors appointment was awesome. The nurses, and doctor were friendly, funny, and absolutely amazing at making me comfortable. I figure the delay has been worth it, and hopefully now that Im an established patient I will be able to get in quicker. I have a prescription for my inhaler filled and leave. Fast forward again and its the summer. I had a pretty bad asthma attack during a race, and my inhaler ran out. Im stressed because I have another race the next weekend and no more inhaler in case I have an attack, I ask to make an appointment. The nearest available date for an appointment is in a month. I tell them that my inhaler is out and that I was scared to compete without having it. I ask if I could get it refilled by having it called into a pharmacy and the receptionist said no, that I had to have an appointment since it was so long since I had gotten it. So I begrudgingly accept the appointment. I get a call 2 weeks before my appointment, telling me that they actually scheduled me on the day that my doctor cant take me, so I would have to reschedule. Again. They had no sympathy for me and didnt seem to care that I had to deal with THEIR mistakes, and the next appointment they can give me is 5 weeks away. Thats it. Im done. Admittedly, there is one really rude receptionist that I always get when I call in. His attitude is definitely NOT something that helps patients, as he always seems to imply that you are wasting his time, and speaks to you scathingly. He never offers solutions, only problems. I think his name is Michael, but no guarantees. Maybe the other receptionists are great...but that one has terrible customer service and is really bringing down this location. I wish I could go back here, but apparently they are so busy they dont have time for their patients.

GU

Guillaume Gracis

First I want to say to you all folks that complain about the equipment is to old and waiting for 3 hours at WW, " Get a Life " you ought to be glad that the District of Columbia Washington DC have WW Clinic to aid the citizens that do not have any resource to help them live healthy by reaching out health and legal support. Not only that there are people with depression like me , job less and no health insurance, WW will aid you to get these documents and do a follow up on your previous assessment. They have great PAs Doctors and nurses plus the lab technicians . Dr. Justice Arnold PA,MPH will make sure that you are walking out the door healthy . Salute to Sara Larson : Nurse Care Manager she is a great nurse , she does assessments of patients and make sure that you following the procedures that was prescribed by the Doctors and she can answer most of your questions to alleviate your anxiety response. Sara Larson understands your issue but she shows that she cares not only to HIV clients she help others without HIV with health problems. The clinic dont just help HIV folks it also provide support to low income folks to assure that they are in good health. Effie Marvray is one of the greatest of them all , she is passionate, understanding and gives 100% customer services in a role of Medical Adherence Care Navigating you to the right track in housing , utilities and she does follow up ( may God Bless Ms. Effie ) . Larry Evans was great in assisting me in navigation to housing . Thank you Jessica Estrada for talking to me and showing that you do care. Salute ! So you complainers stop fussing and Thank God Jesus Christ that he has provide us DC citizens support , care, and legal help . Hats off to You Whitman Walker" !

EV

Evin Hodges

While my primary care physician is great, and Whitman-Walkers services in general are very good, DO NOT get your prescriptions filled at Whitman-Walker Pharmacy, its a disaster. Ive refilled my prescriptions 5 times there, and out of those 5 occasions they have a 100% screw-something-up rate, with those screw-ups ranging from minor time-wasting annoyances (like sending me the wrong quantity) to glaring oversight. I have to get my prescriptions mailed to me because I live outside DC, and on 2 of the 5 occasions they have just straight up forgotten to ship it out, for no real reason besides human error. On the second occasion I submitted my prescriptions for renewal 2 weeks before my current supply ran out. After 9 days with no updates I called to ask when it would be delivered. The guy told me it had already shipped, and gave me the date it would be delivered. It never arrived, so I called again and the woman who answered said they had never shipped it out because they didnt have my credit card info. This could only have been a lie, because just 48 hours prior they had already charged me for 1 of the 3 prescriptions being renewed in that shipment (the charge had already showed up on my online statement). She also claimed that they had tried to contact me about it, but I had no record in my missed calls or voicemail of them calling. I submitted a formal complaint to Whitman-Walkers administration the first time the pharmacy forgot to mail me my prescription, and although I got two apologetic phone calls, evidently theyve done nothing to improve the system, so Ive arranged to have my prescriptions transferred to a different pharmacy.