Macali Eye Clinic

Reviews 4

IR

Irene Lynn

I just wanted to send you a good bye note and give you some advice for the future. I gave you 3 stars only because Ive been with you for 16 yrs and have found the staff friendly and do like Dr Macauli a lot for the way he has worked with my with my Glaucoma. That said, the other dayI was angry to find out that I couldnt have my peripheral visual field test because last year due to your new policy, I had it split from my annual test which was in January but the visual was in June. Last year they said why dont you come back when I get my pressure check to do it so I didnt think anything of the time that it was scheduled - otherwise I would have scheduled it sooner. But the fact I had to come back to have it done irked me. I use to have it all done at once. So,last year i was surprised in January that it wasnt until my exam was over that I wasnt getting visual fieid test and had to make an appointment to get it another time basically the reason was because it stretches the appointment time ie; it keeps the customer there longer and they may get tired but Ive been doing it for 14 yrs prior to that. The other day I was told now that I couldnt have it again on the exam date and my insurance wont cover a visual till June because its once every 12 months. The excuse given why they split it last year and are continuing to do this is new tests added to that which now the visual isnt accurate (after 14 years) and these new tests have more time restraints which I said I didnt have a problem is doing it all at once. So now Ive decided to go to Dr Benake who is an Opthamologist and found out with my insurance I can have 2 visual test (1 every 6 months) with an Opthamologist and only one with an Optometrist that is if the doctor deems it necessary..So I guess you did me a favor. Keep this in mind, after I had my cataract surgery with Dr. Benake in 2013 (whom by the way Dr. Macauli recommended), I could have continued with Dr. Benake as he was only 15 minutes away instead of continuing with Dr. Macauli who is 30-40 minutes away.however I chose Dr Macauli due to our history and I like Dr. Macauli. So this is mainly for the staff to look at the patients insurance and understand that when a person like myself who has moderate Glaucoma waits another 6 months to have that visual test, it could be a problem for that patient. And I only picked June last year because it was suggested to have it with my next pressure check. It would have been sooner if I knew this. You (the staff) might not realize this with me but it was a few years ago, that Dr Macauli saw I wasnt given a visual for 1 1/2 yrs. And that was your responsibility as I came in either 4-5 months at a time for pressure checks. He was surprised I wasnt given that back then. And it was during that time I lost about 1/3rd of my vision in my right eye. ok..one for my husband who called yesterday for a transfer form of medical records for himself (ive called Dr. Benakes office who put one in the mail for me). Someone told him you dont have one these forms. Really? What if a new patient came to you and wanted their records transferred? So there you have it. Because of more new types of tests which for all I know is overkill ..expensive Im sure for the Dr but I have no idea how many new tests are necessary and combining the fact you have to come back a different time for the annual test that Im leaving after 16 yrs. And I hear you took on a new doctor. I sure hope you dont grow too big and lose that special customer service that kept me there for 16 yrs.

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AL

Allen Jacobs

I just got 2 glasses ... one sunglasses & one regular pair. An aside here: I liked my previous glasses, in that there was clarity & sharp focus from one side to the other. I had gone to LensCrafters for those; I was told then that those lenses were Varilux. I once tried "polycarbonate" lenses; though they were light & thin, there was only focused vision directly in front. Rolling my eyes left or right produced only a blurry view ... and I was told that Id have to become accustomed to pointing my nose at whatever I wanted to look at, rather than using peripheral vision. I emphasized there at Macali that I wanted the same clarity & sharp focus in the new glasses. I was very clear about what my previous glasses did ... & Id still be wearing them if my vision prescription hasnt changed. Well, I didnt get that. Instead, I got clear vision as I look straight ahead ... some blurred vision as I roll to the left or right ... and a more blurry view & increasing distortion (where objects are compacted) as I use my peripheral vision. But hey!! Its clear straight ahead & as long as I point my nose straight at whatever I wish to focus on. The sunglasses came back in a week; the regular glasses needed to be redone & that took an additional five days. I told the staff there briefly that Im not happy with these. Its my one day off from work & I had other appointments to go to, so I didnt sit & talk more. Since both glasses have the the same blurred views & distortions, I can see that this is inherent in the materials that were used, though I tried to specify otherwise. Ill live with these glasses until I can go to a LensCrafters; not going back to Macali.

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A Private User

Very long, chaotic experience! I had to go to several different rooms just to complete my basic eye exam. This didnt even include dilating my eyes. Moreover, the office staff "read" my insurance incorrectly, over charged me and gave me a difficult time when I asked for a refund for the overcharged amount. Aside from the office manager, I do not feel confident in any of the staffs abilities and I was less than pleased with the eye doctor. Needless to say, I will be finding a new eye doctor. UPDATE- changing my review to one star!!! I would give it none if that were an option!!! Months later, after the bill was paid, insurance processed- I am now (6 months later) receiving a bill that states I am 120 days late. The bill does not properly state what the charges are on my account. VERY FRUSTRATED with MACALI EYE CLINIC. Please think twice before visiting this office.

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LA

Laine Elkins

Have been going to Macali Eye for years but no more. The staff is almost all Spanish and seem to look down on us as though they are better then the rest of us. They forget that our hard earned dollars pay their salary. One staff engaged in a stupid argument but finally conceded the patient was right. There were 4 people at the desk when I picked up my RX and not one of them said "Thank You" "Is everything all right" "Is there anything else we can help you with ?" Nothing. No ackowledgement - just handed the bag. So I did not say "thank you" either - why bother - they wouldnt no the difference between their uppity attitude and their rudeness. For "no personal service" you might as well go to the big box store and save money.

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